Zuora

About the Company

Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy(r).

Today, we see others evangelizing this term, and building entire communities around it. The Subscription Economy isn't (and never was) just about subscription business models but, direct, recurring relationships with customers through any business model. Subscriptions were only just scratching the surface and now, the market recognizes the Subscription Economy for what it truly is-a relationship-centric economy. Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and to nurture and monetize these relationships through an ever growing set of digital services.

Alongside this evolution, Zuora has been there every step of the way. We started with Zuora Billing, and have expanded our award-winning multi-product portfolio to include Zuora Revenue, Zuora Payments and Zuora Platform. More recently, we've added Zephr and Togai to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. We call this Monetization.

Listed Jobs

Company Name

Zuora

Job Title

VP, Platform Product Management

Job Description

Job title: Vice President, Platform Product Management Role Summary: Lead the strategic vision, roadmap, and execution for a scalable, extensible monetization platform that serves internal teams and external developers. Drive cross‑functional alignment across product, engineering, design, finance, and go‑to‑market to deliver AI‑powered developer experiences and integrate industry‑leading billing and CPQ capabilities. Expectations: • Own long‑term platform strategy and KPI definition (adoption, time‑to‑integration, developer satisfaction). • Build, mentor, and grow a global, high‑performing product management organization across multiple domains (developer experience, integration hub, workflow, AI assistants). • Influence executive leadership, customers, partners, and industry analysts on the platform vision and narrative. Key Responsibilities: • Define and evolve platform capabilities (admin, controls, data, integration hub, help & education). • Set unified architecture and abstraction layers for developers, plug‑in frameworks, APIs, events, and workflow automation. • Partner with engineering, architecture, and AI teams to embed intelligent features and accelerate innovation. • Oversee cross‑product alignment, secure component reuse, and consistent platform adoption. • Champion developer experience through APIs, SDKs, tooling, and self‑service onboarding. • Measure and report platform metrics; iterate on roadmap based on data and market feedback. • Represent platform strategy to executives, customers, partners, and analysts. Required Skills: • 15+ years of enterprise SaaS product management with 5+ years leading platform, developer, or ecosystem products. • Proven ability to design, build, and scale multi‑tenant, extensible platforms (APIs, events, plug‑in frameworks). • Deep knowledge of integration platforms (iPaaS), developer ecosystems, and API‑first design. • Experience integrating AI/ML into core platform experiences. • Strong collaboration, storytelling, and executive communication skills. • Customer‑centric mindset; ability to engage CIOs, CTOs, developers, and partners. • Proven record managing multiple product portfolios or technical domains simultaneously. Required Education & Certifications: • Bachelor’s degree in Computer Science, Engineering, Business, or related field (MBA preferred). • Certifications in Product Management (e.g., Pragmatic Institute, AIPMM) and cloud architecture (e.g., AWS, Azure) are advantageous.

Redwood city, United states

Hybrid

Senior

25-12-2025

Company Name

Zuora

Job Title

Business Systems Analyst

Job Description

**Job title** Business Systems Analyst **Role Summary** Responsible for optimizing post‑sales processes and enhancing user experience through the customization and integration of Salesforce and Certinia/FinancialForce (PSA). Drives operational excellence, reduces redundancies, and implements best practices to deliver high‑quality professional services. **Expactations** - Operate independently with minimal supervision in a fast‑paced, SaaS‑centric environment. - Maintain a deep understanding of customer experience and post‑sales workflows. - Deliver measurable process improvements that align with business objectives. - Stay current on industry trends, emerging technologies, and platform updates. **Key Responsibilities** - Analyse, document and redesign business workflows to improve efficiency and effectiveness. - Configure, customize and extend Salesforce and Certinia/FinancialForce to meet evolving business needs. - Identify and integrate new technologies (e.g., Tray.io, Gainsight, Copado, JIRA) that support process automation and data quality. - Collaborate with stakeholders to gather requirements, validate solutions, and ensure successful deployment. - Monitor performance metrics, conduct root‑cause analysis, and recommend continuous improvement initiatives. - Mentor junior analysts and share best‑practice knowledge across teams. **Required Skills** - Strong business analysis and process mapping (BPM, Lean, Six Sigma). - Proficiency in Salesforce configuration, automation (Process Builder, Flow, Apex when needed). - In‑depth knowledge of Certinia/FinancialForce PSA architecture and functionality. - Ability to design integration points and troubleshoot data flows. - Excellent communication, stakeholder management, and documentation skills. - Analytical thinking, problem‑solving, and a data‑driven decision‑making mindset. **Required Education & Certifications** - Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent. - Salesforce Certified Administrator (required). - Certinia PSA System Administrator (required). - Preferred: Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, or equivalent professional‑services automation certification.

Redwood city, United states

On site

Mid level

27-01-2026

Company Name

Zuora

Job Title

Sales Development Representative

Job Description

Job Title: Sales Development Representative Role Summary: Responsible for generating qualified leads and driving initial engagement for a high‑value SaaS subscription solution. Collaborates with marketing and sales teams to target strategic accounts, qualify prospects, and set appointments with C‑level decision makers. Expactations: - Meet or exceed monthly activity targets (calls, emails, outreach sessions). - Achieve a predefined percentage of qualified opportunities for the sales pipeline. - Maintain accurate and up‑to‑date records in CRM. - Provide regular reporting on account status and engagement metrics. Key Responsibilities: - Execute multi‑channel prospecting (phone, email, social, events). - Use tools such as Outreach, Gong, Salesforce, Alyce, and Marketo to manage outreach and track engagement. - Qualify prospects against ideal customer profiles and determine buying intent. - Coordinate with sales partners on account and territory plans, campaign execution, and escalation to senior sales staff. - Identify and document opportunities for expansion within existing accounts. - Continually refine outreach strategies and content based on data insights. Required Skills: - Strong communication and interpersonal skills. - Experience in sales or SaaS prospecting, preferably as an SDR. - Familiarity with sales methodologies and modern prospecting tools. - Ability to learn quickly and work collaboratively. - Comfortable with data‑driven tools and multi‑channel outreach. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, or a related discipline (preferred). - Experience with Outreach and Salesforce is a plus. ---

London, United kingdom

Hybrid

30-01-2026

Company Name

Zuora

Job Title

Software Engineer

Job Description

**Job title** Software Engineer – Subscription Experience Platform (Zephr) **Role Summary** Build, scale, and maintain a high‑throughput, highly available, public‑facing, multi‑tenant subscription experience platform. The role blends frontend, backend, and design responsibilities while prioritizing end‑user experience and web‑scale traffic handling. Engineers will architect and implement API‑centric solutions, propose system architecture improvements, and collaborate across product, ops, and external vendors. **Expectations** - Proposal and execution of architectural improvements aligned with business goals. - Strict adherence to specification‑driven, documentation‑rich development. - Commitment to secure, testable, and observable code, with ongoing learning and mentorship. - Active participation in code reviews, technical standards, and continuous improvement of process. **Key Responsibilities** 1. Design, develop, and deploy secure, performant APIs for internal, B2B, and public consumers. 2. Contribute to the scaling and reliability of a multi‑tenant application supporting large user bases. 3. Work with product management to translate business requirements into technical specifications. 4. Collaborate with operations to ensure systems are robust, maintainable, and observably healthy. 5. Engage in code reviews, establish best practices, and maintain a culture of quality. 6. Monitor, troubleshoot, and optimize microservices in production at scale. 7. Participate in performance testing, JVM profiling, and bottleneck resolution. 8. Advocate for and implement AI‑assisted tooling where appropriate. **Required Skills** - **Programming**: Java (JDK 21+), Kotlin, JavaScript/TypeScript, NodeJS. - **Frameworks/Technologies**: Spring, REST, gRPC, GraphQL, OpenAPI, Kafka, Spark, Kubernetes, Terraform, AWS. - **API Design & Security**: RESTful principles, OAuth2, JWT, SAML, OpenAPI specifications. - **Web & Protocols**: HTTP, DNS, browser dev tools, reverse proxies (HAProxy, Envoy, nginx). - **Observability**: Prometheus, Grafana, InfluxDB, ELK stack, logging, alerting. - **Testing**: Unit, integration, end‑to‑end, TDD, CI/CD pipelines. - **Development Practices**: Git, SOLID, design patterns, OOP, code reviews. - **Performance**: Load testing tools (JMeter, Gatling, wrk2), JVM profiling. - **Optional / Bonus**: Svelte, Terraform + AWS, reverse proxy experience, simulated load testing, instrumentation for production metrics. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or related field. - Professional certifications (e.g., AWS Certified Developer, Java SE Programmer) are a plus but not mandatory.

London, United kingdom

On site

26-02-2026