- Company Name
- Freshworks
- Job Title
- Executive Assistant to the Chief Customer & Marketing Officer (CCMO) (Temporary position)
- Job Description
-
**Job Title**
Executive Assistant to the Chief Customer & Marketing Officer (CCMO) – Temporary
**Role Summary**
Provide high‑level strategic, operational, and administrative support to the CCMO, enabling focus on global Marketing, Sales, Customer Success, and CX initiatives. Act as trusted advisor, calendar steward, and cross‑functional liaison in a fast‑paced SaaS environment.
**Expectations**
- Deliver proactive, anticipatory support that aligns with the CCMO’s priorities and global business rhythm.
- Maintain complete discretion with confidential information and exercise sound judgment.
- Execute coordination of high‑impact meetings, events, and travel with precision and minimal disruption.
**Key Responsibilities**
- Manage global calendar, scheduling, and time‑blocking for 24/7 operations, prioritizing urgent and strategic engagements.
- Coordinate international travel, including itineraries, visas, flight, and hotel arrangements.
- Prepare, edit, and distribute meeting agendas, minutes, and executive communications with strict accuracy.
- Liaise between the CCMO, Integrated Customer Group leaders, Finance, Revenue Operations, and other stakeholders to set clear expectations and facilitate collaboration.
- Distinguish critical versus routine requests, filtering and triaging communications.
- Schedule and support global events (leadership summits, QBRs, SKOs, advisory boards), collaborating with event teams on logistics and content.
- Oversee onboarding logistics for executive hires and manage executive interview scheduling.
**Required Skills**
- Advanced calendar & scheduling management across multiple time zones.
- Expertise in travel planning, expense reconciliation, and travel policy compliance.
- Strong written and verbal communication; able to craft executive‑level presentations.
- Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and collaboration tools (Teams, Slack, Zoom).
- Project management skills; able to create work‑back schedules for complex initiatives.
- High confidentiality, discretion, and sound judgment.
- Ability to thrive under pressure and adapt quickly to shifting priorities.
**Required Education & Certifications**
- Bachelor’s degree in Business, Administration, Communications, or related field.
- Minimum 10–15 years of experience supporting C‑level executives in a global, SaaS or technology‑facing organization.
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