Freshworks

About the Company

Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.

Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

Listed Jobs

Company Name

Freshworks

Job Title

Senior Manager, Business Development

Job Description

**Job Title:** Senior Manager, Business Development **Role Summary:** Lead and scale a Business Development Representative (BDR) team to drive early-stage pipeline growth for the North America sales organization, combining AI-powered strategies, account-based methodologies, and buyer insights to align with strategic goals. **Expectations:** Proven leadership in high-growth SaaS sales environments, exceeding pipeline targets, and shaping go-to-market strategies. Must demonstrate expertise in modern outbound sales tactics and cross-functional collaboration. **Key Responsibilities:** - Lead, coach, and develop high-performing BDR teams to achieve pipeline targets and improve conversion metrics. - Design and implement AI-driven outbound strategies (e.g., buyer intent, ABM frameworks) to engage high-value prospects. - Partner with Sales, Marketing, and RevOps to align pipeline generation with buyer journeys and operational efficiency. - Analyze performance data, identify trends, and implement agile adjustments to improve results. - Oversee recruitment, onboarding, and cultural integration of BDRs to ensure alignment with performance standards. - Foster a high-performance culture focused on accountability, innovation, and long-term career development. - Track pipeline metrics, forecast outcomes, and contribute strategic insights to business development leadership. **Required Skills:** - 5+ years in business development or sales, including 2+ years managing BDR/SDR teams. - Track record of exceeding pipeline goals in SaaS/tech environments. - Expertise in modern outbound sales methodologies (ABM, buyer intent, persona-based messaging). - Proficiency in sales tools: Salesforce, Outreach, Demandbase, Orum, ZoomInfo, Sales Navigator. - Strong analytical, coaching, and communication skills to optimize team performance and talent development. **Required Education & Certifications:** - Bachelor’s degree; advanced degree preferred but not required. - Relevant certifications in sales leadership or data-driven strategies (e.g., Salesforce Certifications, ABM certifications) beneficial but not mandatory.

Boston, United states

On site

Senior

14-09-2025

Company Name

Freshworks

Job Title

Enterprise Account Executive

Job Description

Job title Enterprise Account Executive Role Summary Drive revenue growth for a SaaS portfolio within the UK by owning the full sales cycle for enterprise accounts. Build trusted relationships with senior decision‑makers, identify and qualify opportunities, and close high‑value contracts through strategic stakeholder engagement and cross‑functional collaboration. Expectations - Exceed annual sales quotas in the assigned region. - Develop, execute, and report on a territory plan that yields qualified enterprise opportunities. - Cultivate and maintain relationships with C‑suite and business champions in target accounts. - Mentor and align with Business Development Representatives and Pre‑Sales to achieve pipeline goals. Key Responsibilities - Map stakeholders and prospect within designated enterprise accounts, qualifying needs and pain points. - Own the entire sales cycle from initial outreach to close, including proposal delivery and contractual negotiation. - Generate targeted opportunities that align with customer requirements and Freshworks’ product suite. - Coordinate with Marketing and Pre‑Sales on campaign design, messaging, and event execution. - Provide accurate pipeline and forecast data to Sales Management. - Attend client sites and industry events to deepen accounts and generate new business. Required Skills - Minimum 5 years SaaS outbound/field sales experience, preferably in CRM, CSM, or ITSM. - Proven record of achieving or exceeding sales targets in a geographically extensive territory. - Expertise in managing lengthy, complex sales cycles (60–90+ days, $100K–$250K+ contracts). - Strong stakeholder‑management and executive‑level persuasion skills. - Excellent negotiation, presentation, and communication abilities. - Ability to analyze customer needs at both business and technical levels. - Self‑directed, highly motivated, and results‑oriented with a strong work ethic. Required Education & Certifications - Bachelor’s degree in Business, Marketing, Information Technology or a related field (or equivalent work experience). - Certifications in SaaS sales, CRM, or related disciplines are a plus but not required.

London, United kingdom

On site

Mid level

20-09-2025

Company Name

Freshworks

Job Title

Senior Manager - Business Development

Job Description

**Job title:** Senior Manager – Business Development **Role Summary:** Lead and scale a team of Business Development Reps (BDRs) and Sales Development Reps (SDRs) in the UKI region, creating a high‑quality pipeline that fuels the sales organization. Shape and execute a data‑driven outbound strategy that integrates AI‑powered prospecting, account‑based marketing (ABM), and buyer‑intent insights to connect with priority prospects at the optimal time. **Expectations:** - Deliver or exceed quarterly/annual pipeline targets and revenue forecasts. - Build a high‑performance, inclusive culture that develops talent into future sales leaders. - Provide strategic insights to leadership, driving decisions with data and trend analysis. **Key Responsibilities:** 1. Lead, coach, and grow a high‑performing BDR/SDR team. 2. Define, implement, and iterate outbound strategies using buyer‑intent data, ABM frameworks, and AI tools. 3. Track pipeline metrics, forecast accurately, and report performance to senior leadership. 4. Partner cross‑functionally with Sales, Marketing, RevOps, and Enablement to align pipeline generation with company goals. 5. Hire, onboard, and shape team culture, ensuring alignment with organizational values and goals. 6. Act as a change agent, integrating new AI and technology tools to enhance prospecting and outreach efficiency. **Required Skills:** - 5+ years in business development or sales leadership, with 3+ years managing top‑performing BDR/SDR teams in fast‑paced, high‑growth SaaS environments. - Strong analytical mindset; data‑driven decision making. - Proficiency with modern outbound tools (Salesforce, Outreach, Demandbase, ZoomInfo, Sales Navigator, and related platforms). - Deep knowledge of buyer‑intent, persona‑based messaging, and ABM. - Excellent communication, coaching, and talent‑development capabilities. - Ability to foster an inclusive, high‑performance culture. - Curiosity about AI and emerging sales technologies. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, or related field (or equivalent experience). - Optional certifications: Salesforce Certified Administrator/Advanced Administrator, HubSpot Inbound/Sales Software, or similar relevant credentials.

London, United kingdom

On site

Senior

10-10-2025

Company Name

Freshworks

Job Title

Backend AI Platform Engineer

Job Description

Job title: Backend AI Platform Engineer Role Summary Design and build core backend services that power an agentic AI platform, enabling reasoning-driven agents, multi‑agent orchestration, dialog management, and outcome‑based workflows. Collaborate with AI architects to deliver high‑performance APIs, runtimes, and integrations with LangChain, LangGraph, and LangSmith. Expectations - 7+ years of backend engineering, 2+ years in AI/ML platform development. - Proficiency in Java and Python. - Deep experience with distributed, event‑driven microservices; cloud‑native architecture. - Hands‑on work on Agentic AI stack and enterprise‑grade backend services. Key Responsibilities - Build agent runtime orchestration services (reasoning, planning, tool invocation) integrating LangChain/LangGraph. - Develop APIs/SDKs for agent workflow creation, deployment, and management. - Create stateful dialog management and memory services for multi‑turn agents. - Implement multi‑agent communication protocols and shared context. - Design cloud‑native, event‑driven architecture, microservices or service mesh. - Orchestrate task scheduling and long‑running workflows via Temporal, Airflow, or similar. - Develop real‑time message buses (Kafka, Pub/Sub) for agent communication. - Optimize LLM orchestration for performance and cost using caching, batching, token monitoring. - Integrate enterprise systems, APIs, and knowledge sources (REST, GraphQL, gRPC). - Work with vector databases (Elasticsearch, Pinecone, Weaviate, FAISS) and RAG pipelines. - Build secure multi‑tenant services, RBAC, API auth, tenant isolation. - Implement compliance guardrails (rate limiting, safe tool usage, content filtering). - Write comprehensive test suites (unit, integration, load). - Implement logging, tracing, metrics (OpenTelemetry, Prometheus, Grafana). - Participate in on‑call rotations, enhance platform resilience. Required Skills - Java, Python programming. - LangChain, LangGraph, LangSmith ecosystems. - Distributed systems, event‑driven architecture, microservices. - Cloud (AWS), Kubernetes, IaC (Terraform, Helm). - Databases: PostgreSQL, Redis, MongoDB; vector DBs: Elasticsearch, Pinecone, FAISS, Weaviate. - Workflow orchestration: Temporal, Airflow. - Messaging: Kafka, RabbitMQ. - AI/LLM knowledge: OpenAI, Anthropic, Azure OpenAI, prompt/tool orchestration. Preferred Skills - Conversation orchestration, dialog state tracking, AI planning. - Enterprise security (RBAC, SSO/OAuth2, encryption). - SaaS platform development in startup/high‑growth context. Required Education & Certifications - Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. - No mandatory certifications required, but experience with relevant cloud or security certifications (e.g., AWS Certified Solutions Architect) is a plus.

San mateo, United states

On site

Senior

23-10-2025