Freshworks

About the Company

Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.

Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

Listed Jobs

Company Name

Freshworks

Job Title

Lead - Solution Engineer (EX)

Job Description

**Job Title** Lead – Solution Engineer (Executive) **Role Summary** Lead the technical pre‑sales engagement for enterprise customers, collaborating with sales and product teams to define customer challenges, deliver tailored product demonstrations, and articulate the value of enterprise‑grade ITSM, ITAM, ITOM, and ESM solutions. **Expectations** - Drive the full pre‑sales loop for high‑value deals, ensuring timely and effective discovery, solution design, and presentation. - Manage multiple active opportunities concurrently while maintaining rigorous follow‑up and documentation. - Continuously deepen product knowledge and industry expertise to position solutions effectively across varied audiences. - Act as a trusted advisor, promoting the platform’s modern user experience and AI‑first capabilities. **Key Responsibilities** - Conduct discovery calls with enterprise prospects to uncover pain points and business objectives. - Translate business requirements into clear technical stories and use‑case scenarios. - Build and deliver compelling, customized demos that showcase feature relevance and ROI. - Co‑create solution proposals, addressing technical, functional, and security considerations. - Present proof‑of‑concepts and solution ROI to senior stakeholders and decision makers. - Collaborate with product, engineering, and delivery teams to refine solution architecture and roadmap input. - Evangelize platform capabilities within internal GTM workshops and external client events. - Maintain accurate sales pipeline data and update CRM with engagement insights. **Required Skills** - 6–8 years of solution‑engineering or pre‑sales experience in a SaaS environment. - Proven ability to conduct technical discovery, create solution narratives, and deliver high‑impact demos. - Strong verbal, written, and presentation skills with confidence speaking to executive‑level audiences. - Excellent cross‑functional collaboration and stakeholder management. - Strong time‑management and prioritization in a dynamic, fast‑paced sales cycle. - Lifetime learning orientation; proactively adopt new features, integrations, and industry trends. - Experience selling to large enterprises (SLED, manufacturing, or ITSM platforms) is preferred. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, Business, or related field (preferred but not mandatory). - SaaS product or ITSM certifications (e.g., ITIL, Microsoft Certified: Dynamics 365, or equivalent) are advantageous but not required.

San mateo, United states

Remote

Senior

22-12-2025

Company Name

Freshworks

Job Title

Senior Director - Business Development

Job Description

**Job title:** Senior Director – Business Development **Role Summary:** Lead and scale a global Business Development Representative (BDR) organization, defining the international go‑to‑market strategy and deploying AI/ML technology to build a high‑quality, scalable sales pipeline. **Expectations:** - Deliver measurable pipeline growth and revenue targets across diverse international markets. - Drive adoption of AI/ML tools (GenAI, predictive scoring, buyer intent) to improve BDR productivity and conversion rates. - Foster a culture of data‑driven innovation, cross‑functional alignment, and continuous improvement. **Key Responsibilities:** - Develop and execute a comprehensive international pipeline strategy. - Mentor, coach, and grow a high‑performing BDR/SDR team worldwide. - Operationalize AI/ML capabilities: create dynamic playbooks, predictive lead scoring, and buyer intent insights. - Analyze AI‑driven trends and forecast models to identify pipeline gaps and adjust tactics. - Partner with Sales, Marketing, RevOps, and Enablement to align pipeline generation with company objectives. - Lead hiring, onboarding, and culture initiatives for an inclusive international team. **Required Skills:** - 10+ years of sales/business development experience, 5+ managing international BDR/SDR teams. - Proven track record of exceeding pipeline targets in high‑growth SaaS environments. - Strong analytical mindset with algorithmic thinking; quick adaptation to generative AI and automation. - Deep knowledge of modern outbound strategies: GenAI for personalized messaging, predictive scoring, buyer intent data. - Technical proficiency: Salesforce, Outreach/Salesloft, and core prospecting tools. - Experience deploying/optimizing AI/ML solutions such as Conversation Intelligence (Gong, Chorus), generative AI platforms, predictive analytics engines. - Leadership skills in talent development and inclusive team culture. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Computer Science, or related field (MBA preferred). - Certifications in Salesforce, Outreach/Salesloft, or relevant AI/ML platforms are an advantage.

London, United kingdom

On site

Senior

27-12-2025

Company Name

Freshworks

Job Title

Lead Customer Success Manager

Job Description

**Job Title** Lead Customer Success Manager **Role Summary** Senior individual contributor responsible for partnering with mid‑market and enterprise accounts to drive adoption, expansion, and customer retention of a technology suite. Acts as strategic consultant, C‑suite advocate, and primary liaison between the customer and internal product, support, and sales teams. **Expectations** - Own end‑to‑end customer experience from engagement through renewal, ensuring satisfaction and business value. - Deliver measurable ROI and adoption metrics, translating product features into tangible outcomes. - Identify, qualify, and close net‑new expansion opportunities, contributing to revenue growth. - Foster a “Customers for Life” mindset; elevate satisfied customers into advocates through references, case studies, and public speaking. **Key Responsibilities** - Serve as the main point of contact for assigned accounts, building deep business‑centric relationships. - Collaborate with Account Managers to develop, update, and execute Account Plans that map growth, renewal, and expansion road‑maps. - Partner with professional services, support, and channel partners to orchestrate a 360° customer journey. - Conduct executive business reviews, stakeholder workshops, and product demonstrations to secure buy‑in and showcase value. - Use data‑driven insights and a value assessment framework to quantify impact and recommend additional solutions. - Implement new product releases and feature updates aligned with customer needs, ensuring smooth adoption. - Act as the voice of the customer within cross‑functional teams, raising escalations and influencing product direction. - Generate advocacy content (reference calls, webinars, case studies) in both French and English. **Required Skills** - 5+ years of B2B Customer Success, Solution Engineering, or Solution Architecture experience with mid‑market/enterprise clients. - Proven success in growing customer relationships, managing a book of business, and closing expansion deals. - Strong consulting and presentation abilities; comfortable communicating technical concepts to C‑level stakeholders (CIO, CTO, SVP). - Ability to translate business and technology requirements into actionable product road‑maps. - Experience across multiple verticals (e.g., retail, finance, travel, public sector) is a plus. - Exceptional communication in French (native) and English; engaging phone and video presence. - Comfortable with fast‑paced, global team dynamics. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, Engineering, or related field. - Preferred certifications: Certified Customer Success Manager (CCSM), Certified Success Manager (CSM), or equivalent. - Technical certifications (e.g., Solution Architecture, Product Management) are advantageous.

Paris, France

Hybrid

Senior

12-01-2026

Company Name

Freshworks

Job Title

Director - Data Analytics

Job Description

Job Title: Director – Data Analytics Role Summary: Executive leader responsible for the data‑driven marketing function in a dynamic SaaS environment. Designs strategy, builds measurement frameworks, and drives analytical excellence to accelerate growth. Oversees a high‑performing analytics team, collaborates with product, sales, and engineering, and translates insights into actionable business outcomes. Expectations: - Set and execute the long‑term analytics roadmap aligned with corporate objectives. - Lead, mentor, and scale a multidisciplinary analytics organization. - Deliver rigorous measurement, attribution, and ROI models for multi‑channel campaigns. - Influence senior leadership and shape marketing priorities through data‑driven recommendations. Key Responsibilities: - Develop and implement the marketing analytics strategy and roadmap. - Build and manage a team of analysts and data scientists focused on actionable insights. - Measure, report, and optimize digital, organic, paid, and ABM campaigns (forecasting, attribution, ROI). - Partner with product, sales, and engineering to unify and enrich customer, product, and market data. - Create and test new data mining methodologies, including AI/ML and predictive analytics, to improve marketing performance. - Design dashboards, benchmark KPIs, and provide executive‑level performance analysis. - Establish data governance, security, and compliance processes for the SaaS platform. - Present strategic insights and influence company‑wide marketing priorities. - Foster an analytics culture and continuous skill development in SQL, Python, R, and MarTech/BI platforms. Required Skills: - 12–15 years of experience in marketing analytics, 5+ in SaaS B2B. - Mastery of data analytics, digital marketing KPIs, performance tracking, and statistical modeling (market mix, attribution, regression). - Proven leadership of analytics teams and cross‑functional collaboration. - Advanced expertise in SQL, Python, R, and modern MarTech/BI platforms. - Strong communication and influencing skills at C‑suite level. - Experience implementing AI/ML in marketing analytics (preferred). - Strategic thinker, hands‑on executor, proactive innovator with a growth mindset. Required Education & Certifications: - Bachelor’s degree in Analytics, Statistics, Computer Science, Business, or related field (Master’s degree preferred). - Relevant certifications (e.g., Google Analytics, Tableau, SQL, Python) desirable.

San mateo, United states

On site

Senior

12-01-2026