TLD

About the Company

TLD has been specializing for over 70 years in the design, manufacturing, sales, and after-sales services of aircraft Ground Support Equipment (GSE).
Part of the ALVEST Group, TLD is committed to helping Aviation become Leaner and Greener.

As the global GSE leader, TLD boasts a global workforce of 2,200 employees including 230 R&D engineers, thriving on a foundation of strong values and ethics. Our team is passionate about groundbreaking innovation, shaping the future of the GSE industry.

TLD provides a complete range of solutions to lead the green transition and meet the challenges of ramp electrification and automation.

From cargo loaders to aircraft pushback tractors, through ground power units, air conditioning units and passenger stairs, TLD covers the entire GSE spectrum.

On any given year, TLD products get typically commissioned throughout 150+ countries. TLD's field service team is distributed across our global network of 45 local offices.

The company operates 10 factories located in North America, Europe, India and China, each specializing in various types of equipment and supported by dedicated engineering resources. TLD is ISO 14001 and 9001 certified.

The TLD teams are fully committed to a bold ESG roadmap. Today, over 50% of TLD GSE production is electric GSE. TLD also leads the way to introduce autonomous GSE and ADAS technologies into airports.

Over the past two years, TLD has sold GSE to 1,300 customers, including airlines, ground handlers, airports, cargo companies, air forces, and aerospace OEMs.

Listed Jobs

Company Name

TLD

Job Title

Product Support Engineer

Job Description

**Job Title:** Product Support Engineer **Role Summary:** Provide technical support for field products, troubleshoot electrical/mechanical systems, ensure compliance with customer specifications, and drive continuous product improvement through analysis, documentation, and training. **Expectations:** - Deliver timely solutions to sales and service teams. - Conduct root‑cause investigations and maintain accurate data. - Produce technical documentation and training materials. - Travel nationally and internationally as required. - Uphold ISO 9001 standards and maintain current technical knowledge. **Key Responsibilities:** - Troubleshoot and resolve field electrical/mechanical issues for technicians. - Respond to technical inquiries from sales offices. - Review customer specifications for tender compliance. - Perform root‑cause analysis; track product deficiency statistics. - Write and distribute technical service bulletins. - Monitor product demerit claims; collaborate with engineers and test staff on solutions. - Develop and validate test procedures for field use. - Relay field feedback to project engineering teams. - Submit engineering change requests to enhance product design. - Assist in creating and updating product manuals, datasheets, and training programs. - Support technical training for service personnel and customers. - Participate in continuous improvement activities and adhere to quality standards. **Required Skills:** - Strong written and verbal communication. - Analytical thinking and problem‑solving. - Interpersonal and teamwork abilities. - Attention to detail and hands‑on work orientation. - Proficiency with Microsoft Office and Adobe Acrobat. - Ability to travel for field support. **Required Education & Certifications:** - Bachelor’s degree in Electrical Engineering (preferred). - Relevant technical certifications or training (e.g., ISO 9001 awareness) advantageous.

Bedford, United kingdom

On site

24-01-2026