- Company Name
- Cognism
- Job Title
- Senior Manager, CRM
- Job Description
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**Job title**: Senior Manager, CRM
**Role Summary**
Lead and optimise the Salesforce ecosystem, acting as a strategic partner to Sales, Marketing, Operations and Finance. Own platform management, data quality, and integration, while driving adoption, continuous improvement, and scalable CRM solutions.
**Expectations**
- 3+ years administering Salesforce with deep platform knowledge
- Salesforce Administrator certification (mandatory)
- Strong focus on data integrity, governance, and best‑practice deployments
- Effective stakeholder communication and training across technical and non‑technical audiences
- Ability to manage releases, support tickets, and user documentation
**Key Responsibilities**
- Manage end‑to‑end Salesforce environment (Sales Cloud, CPQ, OwnBackup, etc.)
- Partner with cross‑functional teams to provide performance insights and strategic recommendations
- Identify and implement process improvements, feature enhancements, and data quality initiatives
- Maintain user access, permissions, backups, and secure deployment workflows
- Deliver training, answer user queries, and create clear technical documentation
- Oversee data migration and integration of subsidiary companies into Salesforce
- Support integration and management of AppExchange products (DocuSign, Salesforce CPQ, Redshift, Gong, etc.)
- Collaborate with the Salesforce team to plan releases, communicate status, and report metrics
**Required Skills**
- Hands‑on Salesforce administration and configuration
- Experience with custom objects, junction objects, and standard/custom object manipulation
- Proficiency in data quality management and governance practices
- Strong analytical and problem‑solving abilities
- Excellent written and verbal communication, stakeholder engagement, and training delivery
- Familiarity with Salesforce release notes and lifecycle management
**Required Education & Certifications**
- Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)
- Certified Salesforce Administrator (required)
- Preferred: Salesforce CPQ, Platform App Builder, Sales Cloud, or Advanced Administrator certifications
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