Brellium

About the Company

Clinical teams trust Brellium to reduce compliance risks, improve quality, and save time. By automatically auditing every patient visit against clinical and payer requirements, Brellium helps you proactively identify and fix documentation errors. With Brellium, you can rest easy knowing your clinic is compliant and nothing slips through the cracks.

Listed Jobs

Company Name

Brellium

Job Title

Customer Success Manager

Job Description

**Job title:** Customer Success Manager **Role Summary:** Drive adoption, retention, and expansion for a portfolio of enterprise healthcare customers in an AI‑powered compliance platform. Build executive relationships, lead quarterly business reviews, and translate customer insights into product roadmap contributions. **Expectations:** - Manage ~$2 million ARR portfolio. - Secure renewals and identify upsell opportunities. - Deliver high‑quality presentations to C‑suite stakeholders. - Collaborate cross‑functionally with product, marketing, and engineering. - Operate with an entrepreneurial mindset in a fast‑paced environment. **Key Responsibilities:** 1. Craft and execute strategic account plans to achieve renewal and growth targets. 2. Maintain regular communication with executive sponsors and lead quarterly business reviews. 3. Coordinate product‑feedback loops with the engineering and product teams. 4. Partner with marketing to create case studies and drive customer success stories. 5. Mentor new team members and model a culture of ownership and continuous improvement. **Required Skills:** - 3+ years in customer success, enterprise account management, or B2B sales. - Proven ability to build and sustain relationships with C‑suite executives. - Strong presentation and facilitation skills. - Analytical mindset with a data‑driven approach to customer outcomes. - High energy, empathy, and a proactive ownership attitude. - Experience using a CRM (HubSpot preferred). **Required Education & Certifications:** - Bachelor’s degree in Business, Healthcare, or a related field (preferred). ---

New york, United states

Hybrid

Junior

25-01-2026

Company Name

Brellium

Job Title

Customer Success Associate

Job Description

Job Title: Customer Success Associate Role Summary Manage frontline customer interactions for an AI health‑tech platform, resolving support tickets and ensuring successful adoption among mid‑market and enterprise healthcare providers. Collaborate across Customer Success, Engineering, Clinical and Operations teams to deliver training materials and enhance support processes. Expactations * Prompt, professional communication with clients and internal stakeholders * Prioritize and resolve a high volume of support tickets daily * Proactively identify and act on opportunities to improve customer experience and platform stability * Develop and maintain customer‑facing documentation and learning resources Key Responsibilities * Serve as primary point of contact for daily communication with Clinical and Operations team members at client sites * Manage, triage and close hundreds of support tickets per day using ticketing systems (Pylon, Zendesk, Intercom, or similar) * Collaborate with Customer Success to design an effective ticket workflow and knowledge base * Work with Engineering to diagnose and resolve platform issues, escalating as needed * Create internal and external content (guides, FAQs, onboarding materials) to aid customers * Track metrics on ticket volume, resolution time and customer satisfaction, reporting to leadership Required Skills * Strong communication and interpersonal skills * Experience in a customer‑facing role, preferably in an early‑stage software startup * Proficiency with support ticketing systems (Pylon experience preferred; Zendesk or Intercom acceptable) * Ability to manage high volume tasks, prioritize effectively, and maintain ownership of resolution paths * Analytical mindset for troubleshooting platform issues and process improvement * Comfortable collaborating across cross‑functional teams (Engineering, Clinical, Ops) Required Education & Certifications * Bachelor’s degree in business, communications, health informatics, or related field (preferred but not mandatory) * Certifications in customer support, service management, or healthcare compliance are considered a plus.

New york, United states

Hybrid

04-03-2026