Signature IT World Inc

About the Company

Our Mission is to provide our customers with services and solutions to optimize their information systems throughout their company and provide the best possible service to our employees. We simply wish to serve our customers and our employees in the most beneficial way we possibly can.

We know Technology is constantly changing, and so are our customers' needs. We will evolve as those needs do because we believe our commitment to you should have no boundaries. We want to change the way businesses look at IT, and that starts with a strong partnership.

Listed Jobs

Company Name

Signature IT World Inc

Job Title

Core Java Developer

Job Description

**Job Title:** Core Java Developer **Role Summary:** Design, develop, and maintain scalable backend applications using Core Java. Implement integration workflows with Apache Camel, event‑driven messaging with Apache Kafka, and RESTful APIs. Collaborate cross‑functionally to ensure secure, reliable, and high‑performance services. **Expectations:** - Deliver clean, efficient, well‑documented Java code adhering to best practices. - Proactively troubleshoot production issues and perform root‑cause analysis. - Contribute to system design, performance tuning, and code reviews. - Work closely with frontend, DevOps, and product teams to meet delivery timelines. **Key Responsibilities:** - Build and sustain backend services in Core Java. - Design and manage integration flows using Apache Camel. - Develop and support messaging solutions with Apache Kafka. - Create and maintain RESTful APIs and related backend logic. - Optimize application performance, scalability, and security. - Conduct debugging, issue resolution, and production support. - Participate in architectural discussions and code review processes. **Required Skills:** - 5–10 years of professional Core Java development experience. - ≥1 year hands‑on experience with Apache Camel. - ≥1 year hands‑on experience with Apache Kafka. - Strong grasp of OOP, multithreading, concurrency, exception handling, and JVM internals. - Experience building RESTful APIs and backend services. - Proficiency with SQL and relational databases. - Excellent problem‑solving and debugging abilities. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience). - Relevant certifications (e.g., Oracle Certified Professional, Java SE) are a plus but not mandatory.

Austin, United states

On site

23-12-2025

Company Name

Signature IT World Inc

Job Title

System Engineer

Job Description

**Job Title** GCP System Engineer – AI Contact Center **Role Summary** Design, configure, and maintain the Google Contact Center AI (CCAI) platform and its integrations to ensure high‑availability, low‑latency contact center operations. Drive end‑to‑end call routing, workforce management, and channel connectivity with Salesforce and external APIs while monitoring system health and responding to incidents. **Expectations** Deliver reliable contact center solutions that meet business continuity, performance, and security standards. Act as a Tier 2/3 escalation leader for complex routing, integration, and workforce data issues. **Key Responsibilities** - Configure, test, and maintain end‑to‑end call setup and routing logic in CCAI, ensuring optimal customer experience. - Implement and troubleshoot CTI integration between Google CES and underlying telephony (SIP, WebRTC). - Lead technical configuration of Verint Workforce Management (or equivalent) integration for forecasting, scheduling, and adherence data. - Develop and manage Salesforce channel connectors, enabling real‑time and historical data exchange with CES (Dialogflow, CCAI). - Design secure API endpoints for external systems (knowledge bases, order systems) to enrich conversational flows. - Establish comprehensive monitoring, alerting, and logging using GCP Operations Suite (Stackdriver). - Deploy and tune Dialogflow CX/ES agents and integrate them with Vertex AI Search/Gen AI and external APIs. - Serve as Tier 2/3 escalation point for incidents involving call routing failures, integration errors, and WFM data discrepancies. **Required Skills** - 12+ years of system engineering or CTI/telephony experience in a contact center environment. - Hands‑on expertise in Google Contact Center AI / Customer Engagement Suite configuration and troubleshooting. - Strong knowledge of call routing, queueing, and CTI integration logic. - Experience with enterprise workforce management systems (Verint or similar). - Proficient in REST/SOAP API integration, secure data transmission, and authentication/authorization protocols. - Skilled in GCP services: Compute Engine, Cloud Load Balancing, Monitoring and Logging, and related operations tools. - Ability to design, implement, and manage monitoring/alerting frameworks. - Excellent problem‑solving and incident‑management capabilities. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or a related field. - Relevant certifications: Google Cloud Professional Cloud Architect or Professional Cloud Developer, and/or certifications in CTI/telephony systems.

Issaquah, United states

Hybrid

Senior

29-12-2025

Company Name

Signature IT World Inc

Job Title

GCP System Engineer

Job Description

Job Title: GCP System Engineer Role Summary: Configure, maintain, and optimize Google Contact Center AI (CCAI) platform operations, ensuring seamless integration with telephony, workforce management, Salesforce, and external APIs. Provide tier‑2/3 support and system health monitoring for high‑availability contact center environments. Expectations: 12+ years in system engineering/CTI within contact centers, deep expertise in GCP and CCAI, proven ability to design, deploy, and troubleshoot complex routing, WFM, and API integrations, and strong incident response skills. Key Responsibilities: - Implement and test end‑to‑end call routing, skill‑based logic, and chat routing within CCAI. - Manage CTI integration (SIP, WebRTC) with Google CES and resolve quality/connectivity issues. - Configure and maintain Verint WFM integration for accurate scheduling and forecasting data flow. - Develop and secure API connectors between Google CES, Salesforce Service Cloud, and external systems. - Set up comprehensive monitoring, alerting, and logging with GCP Operations Suite/Stackdriver. - Deploy and tune Dialogflow CX/ES agents and integrate with Vertex AI Search/Gen AI for knowledge base usage. - Serve as Tier 2/3 escalation point for routing, integration, and WFM incidents. Required Skills: - System engineering or CTI/telephony expertise (≥12 yrs). - Hands‑on CCAI/Customer Engagement Suite configuration. - Call routing, queueing, and CTI integration design/troubleshooting. - Verint WFM or equivalent enterprise WFM implementation. - REST/SOAP API integration and secure data transmission. - Proficiency with GCP services (Compute Engine, Load Balancing, Monitoring, Logging). - Ability to automate deployment, monitoring, and incident response. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field. - Relevant certifications such as GCP Professional Cloud Architect, Google Cloud Developer, or equivalent CTI/telephony credentials preferred.

Issaquah, United states

Hybrid

Senior

30-12-2025

Company Name

Signature IT World Inc

Job Title

Site Reliability Engineer

Job Description

**Job Title:** Azure Site Reliability Engineer **Role Summary:** Design, implement, and maintain highly available, scalable cloud services on Azure. Manage end‑to‑end CI/CD pipelines, container orchestration, registry, and deployment tooling to ensure rapid, reliable release cycles and operational resilience. **Expectations:** - Minimum 6 years of SRE or DevOps experience. - Proven expertise in Azure, Kubernetes, Docker, Jenkins, and GitHub Actions. - Hands‑on authority over Artifactory management and upgrades. - Ability to self‑directly own tasks while collaborating effectively in a team. - On‑site availability required. **Key Responsibilities:** - Build, test, and maintain Azure infrastructure (VMs, AKS, networking). - Create and maintain GitHub Actions workflows for CI/CD. - Manage and upgrade Artifactory, ensuring high availability and security. - Deploy applications using tools such as Deploy, Harness, Jenkins, and custom scripts. - Orchestrate Kubernetes clusters (OCP, PCF, Azure AKS) and Docker containers. - Create automation scripts (Python, Shell) for configuration, monitoring, and incident response. - Monitor system health, performance metrics, and logs; implement alerts and observability. - Troubleshoot incidents and conduct post‑mortem analysis. - Document processes, runbooks, and infrastructure diagrams. **Required Skills:** - Microsoft Azure (ARM, Bicep, Terraform) - GitHub Actions, Artifactory administration - Kubernetes, Docker, Jenkins, Deploy/Harness - Multi‑platform CI/CD (OCP, PCF, Azure) - Scripting: Python, Shell/Bash - CI/CD concepts, IaC, configuration management - Strong problem‑solving, communication, and teamwork **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Azure certifications (e.g., AZ‑104, AZ‑400) are mandatory or highly desirable. - SRE or DevOps certification (e.g., Google SRE, Certified Kubernetes Administrator) a plus.

North carolina, United states

On site

30-12-2025