LABUR

About the Company

LABUR brings technology and business together through sound advice, skillful delivery, and selective leadership search. Our mission is to bridge the formidable gap between business and technology. LABUR's unique model allows us to take a holistic view of complex technical projects and transformations at both the strategic and functional levels. In our Advisory Services practice, we guide clients through complex technical initiatives by providing actionable roadmaps with sustainable results. We also provide tactical support through project delivery in our Strategic Resourcing and find the right leaders to guide these projects through our Executive Search function.

Listed Jobs

Company Name

LABUR

Job Title

Service Desk Technician

Job Description

**Job title:** Service Desk Technician **Role Summary:** Provide Level 1–Level 3 technical support for end‑users, troubleshooting hardware, software, and network issues while managing Microsoft Intune, Entra ID, Azure AD, and Office 365 environments. Deliver timely, customer‑focused service and maintain documentation for knowledge sharing. **Expactations:** - Resolve incidents within SLA timelines. - Maintain user‑friendly communication in both English and French. - Continuously update knowledge base and support content. - Collaborate with internal teams and vendors for escalated problems. - Demonstrate initiative, accountability and urgency in all tasks. **Key Responsibilities:** - Respond to tickets via service‑management system (ServiceNow/Jira). - Troubleshoot and resolve hardware, OS, application, and network problems. - Manage device enrollment, compliance policies, and configuration in Microsoft Intune. - Administer identity and access tasks in Microsoft Entra ID/Azure AD. - Support Office 365 applications and related cloud services. - Escalate Level‑3 issues to specialized teams or vendors when needed. - Document resolutions and update knowledge‑base articles. - Participate in on‑call rotation and after‑hours support as required. **Required Skills:** - Bilingual fluency in French and English (written & spoken). - Proficient with Microsoft Intune, Entra ID, Azure AD, and Office 365. - Strong troubleshooting, critical‑thinking and problem‑solving abilities. - Excellent customer service and communication skills. - Self‑motivated with a sense of urgency and accountability. - Familiarity with ITIL principles and ticketing systems (ServiceNow, Jira). **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology or equivalent experience. - Relevant Microsoft certifications preferred (e.g., MS-100, MS-101, MS-500, or MCSA/MCSE).

Montreal, Canada

On site

11-12-2025