Privia Health

www.priviahealth.com

1 Job

1,204 Employees

About the Company

Privia Health(tm) is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future.

Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

All communications related to jobs at Privia Health or its affiliates will come from a priviahealth.com email address. If you have concerns with the legitimacy of a position please contact Talent@priviahealth.com or call Privia Health HR at 571-366-8850.

Listed Jobs

Company Name: Privia Health
Job Title: Technical Support Analyst
Job Description: **Job Title:** Technical Support Analyst **Role Summary:** Remote, customer‑facing professional providing hardware, software, and endpoint protection support for end‑user devices within a healthcare environment. Handles high‑volume inquiries, resolves technical issues, and collaborates with cross‑functional teams while adhering to service level agreements and HIPAA compliance. **Expectations:** - Deliver timely, high‑quality support across email, phone, and chat channels. - Meet or exceed call‑center productivity, quality, and SLA targets. - Maintain accurate documentation in ticketing/knowledge‑base systems. - Continuously improve processes and stay current with technology trends. **Key Responsibilities:** - Diagnose and resolve hardware, software, and system issues on Windows, macOS, iOS, Android, and endpoint protection platforms. - Support healthcare applications such as athenaNet, Privia Connect, and Salesforce. - Manage a high volume of cases, ensuring clear communication and adherence to guidelines. - Assist in remote implementation of new care centers and provide technical guidance. - Identify recurring issues, report trends, and recommend process enhancements. - Collaborate with cross‑functional teams on projects, tasks, and escalations. **Required Skills:** - Proficiency with Google Workspace, NinjaOne, Salesforce, and common operating systems (Windows, macOS, iOS, Android). - Strong customer service and communication abilities. - Problem‑solving and analytical skills for complex technical issues. - Ability to work independently in a remote environment and adapt to changing procedures. - Documentation skills for precise ticket and knowledge‑base entries. - Basic networking knowledge (preferred). - Understanding of HIPAA regulations and ability to comply. **Required Education & Certifications:** - Minimum: High school diploma. - Preferred: Associate’s degree or equivalent work experience. - 1+ year relevant technical support experience (healthcare experience preferred). - No specific certifications required; relevant certifications (e.g., CompTIA A+, ITIL) are a plus.