- Company Name
- ektello
- Job Title
- e-Commerce Customer Experience Program Manager
- Job Description
-
**Job Title:**
e‑Commerce Customer Experience Program Manager
**Role Summary:**
Program manager responsible for the end‑to‑end lifecycle of product and landing pages on an e‑commerce platform. Partners with Marketing, CX, product, category, web development, and agency teams to plan, launch, and optimize online experiences that drive revenue and brand value. Manages project timelines, Jira/Confluence tickets, and stakeholder communications in a fast‑paced, matrixed environment.
**Expectations:**
- Deliver page launches and updates on schedule, meeting market launch dates.
- Ensure all content meets brand standards and enhances the customer journey.
- Maintain clear, proactive communication with internal and external stakeholders.
- Identify risks early and propose actionable solutions.
- Continuously improve project processes and documentation.
**Key Responsibilities:**
- Own the full lifecycle of e‑commerce product pages: intake, asset collection, build, launch, post‑launch optimization.
- Create and manage Jira tickets and Confluence documentation; track progress in Smartsheet.
- Coordinate with Category, LOB, and Product teams to align page updates with business priorities.
- Collaborate with Site Operations, Platform, and web development teams to prioritize work and resolve technical issues.
- Conduct CEJ (Customer Experience Journey) enhancements, A/B testing, and usability improvements.
- Provide regular status reports and escalations to senior leadership.
- Develop and implement streamlined project management workflows.
**Required Skills:**
- Program/Project Management (5+ years) in e‑commerce or online retail
- Strong attention to detail and quality‑focused execution
- Excellent written and verbal communication; stakeholder management
- Proficiency with Jira, Confluence, Smartsheet, Microsoft Office (Excel, PowerPoint, Word)
- Ability to manage multiple priorities, tight deadlines, and fast‑changing environments
- Strategic thinking, problem‑solving, and decision‑making aptitude
- Experience with site usability, A/B testing, and optimization
- Collaborative, self‑directed, and adaptable mindset
**Required Education & Certifications:**
- Bachelor’s degree (Communications, Marketing, Business, or related field preferred)
- Relevant project management certifications (e.g., PMP, PRINCE2) are a plus but not mandatory.
Englewood cliffs, United states
On site
Mid level
15-01-2026