- Company Name
- City of New York
- Job Title
- CRM Leased Housing Senior Developer
- Job Description
-
**Job Title:** CRM Leased Housing Senior Developer
**Role Summary:**
Senior developer responsible for designing, building, and maintaining Siebel CRM solutions that support Leased Housing programs (Section 8, Housing Choice Voucher, Project‑Based Voucher). Works closely with housing authority stakeholders to translate HUD regulations into scalable, compliant CRM features, integrates Siebel with internal and third‑party systems, and leads technical teams through development, testing, and deployment.
**Expectations:**
- Minimum 10 + years Siebel development experience.
- Strong knowledge of HUD Leased Housing regulations and operational processes.
- Proven ability to mentor developers and manage project timelines.
- Experience with Oracle Cloud Infrastructure and cloud migration projects.
- Ability to ensure data security, PII masking, and two‑factor authentication.
**Key Responsibilities:**
- Design and implement tenant leasing, rent subsidy calculations, landlord management, and certification workflows compliant with HUD guidelines.
- Translate complex housing authority requirements into Siebel configurations, workflows, Business Services, and EIM processes.
- Develop custom Siebel interfaces (XML Converter, Integration Objects, Web Services) for bidirectional data exchange.
- Integrate Siebel with external systems via EAI, web services, and batch job scheduling.
- Create and maintain automated deployment pipelines across dev, test, staging, and production environments.
- Implement data masking/tokenization for PII compliance; enforce advanced security policies (2FA, IP restrictions, session controls).
- Coordinate with Infrastructure, Security, and Enterprise Architecture teams for system stability and compliance.
- Lead and mentor development team; allocate resources and monitor project progress.
- Provide ongoing technical support, troubleshooting, and performance optimization for Leased Housing modules.
- Conduct end‑user training on specialized Siebel functionalities.
**Required Skills:**
- Siebel CRM development (Tools, Open UI, Configuration, Workflows, Business Services, EIM).
- Oracle Cloud Infrastructure (OCI) and cloud migration experience.
- Deep understanding of HUD Leased Housing regulations and reporting requirements.
- Expertise in Leased Housing processes: application, eligibility, certification, rent calculation, inspections, recertifications.
- Integration experience (EAI, web services, data mapping).
- Security implementation (2FA, IP restrictions, session policies, PII masking).
- Strong problem‑solving, communication, and mentorship abilities.
- Familiarity with Salesforce CRM (preferred for hybrid environments).
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related field **and** ≥ 6 years relevant experience, **or** Bachelor’s degree **and** ≥ 10 years relevant experience.
- Equivalent education/experience combinations accepted.
- No specific certifications listed; relevant Siebel, OCI, or security certifications are advantageous.