DMI

About the Company

DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development. DMI supports federal, state and local agencies, and managed mobility commercial enterprise customers around the world. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

Listed Jobs

Company Name

DMI

Job Title

System Security Engineer

Job Description

**Job Title:** System Security Engineer **Role Summary:** Lead and manage security assessment, authorization, and compliance activities for federal information systems, ensuring alignment with NIST, RMF, and other federal regulations. Maintain documentation, coordinate audits, and oversee vulnerability remediation across cloud and on‑premise environments. **Expectations:** - Minimum 3 years of information security experience. - Hold a valid CISSP certification. - U.S. citizen with ability to obtain a Public Trust clearance. - Proficient in Microsoft Office and PDF tools; ability to learn ServiceNow and Archer GRC platforms. **Key Responsibilities:** - Prepare, submit, and maintain Certification & Accreditation (C&A) packages for ISB systems (e.g., Azure, statistical platforms). - Develop and update security documentation (SSP, BSI, BCP, ATT, PIA, ATO) in Archer. - Provide evidence and resolve findings for Enhanced Security Control Evaluation Audits (ESCA). - Verify security control implementations, track vulnerabilities, and manage remediation plans. - Review and approve system configuration changes via ServiceNow or equivalent change‑control tools. - Apply ITIL processes to document security policies and maintain RMF compliance records. - Manage data‑center physical access control lists (ACLs) for smart‑card security. - Monitor CSPO alerts and implement required updates to maintain compliance with federal IT security laws, OMB circulars, PDDs, FISMA, and related guidance. **Required Skills:** - Advanced knowledge of NIST 800‑53 (control interpretation, assessment, documentation) and ISO security frameworks. - Experience drafting and maintaining security control responses and compliance artifacts. - Familiarity with ServiceNow or similar change‑control systems (training provided if needed). - Experience with Archer GRC tools (training provided if needed). - Strong analytical, communication, and documentation skills. - Proficiency with Microsoft Word, Excel, and Adobe PDF tools. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Security, Engineering, or related field (or equivalent experience). - Certified Information Systems Security Professional (CISSP) – required. - Ability to obtain and maintain a Public Trust clearance.

Atlanta, United states

Hybrid

Junior

17-12-2025

Company Name

DMI

Job Title

Help Desk Incident Manager

Job Description

**Job Title:** Help Desk Incident Manager **Role Summary** Oversee end-to-end incident management for IT support operations to resolve service disruptions, ensure SLA compliance, and maintain customer satisfaction. Lead cross-functional teams to optimize processes, escalate critical issues, and implement improvements through root cause analysis and documentation. **Expectations** - Prioritize and resolve incidents swiftly to minimize downtime. - Ensure alignment with ITIL best practices and contractual SLAs. - Maintain clear communication with stakeholders and end-users. **Key Responsibilities** - Manage incident lifecycle (identification, prioritization, resolution). - Escalate and resolve high-priority issues while coordinating technical teams. - Develop and refine incident management workflows and procedures. - Lead root cause analysis, corrective actions, and incident reporting. - Train and mentor help desk technicians; collaborate with IT departments. - Document incidents, resolutions, and updates to knowledge bases. - Monitor customer feedback to improve service quality. **Required Skills** - Deep knowledge of IT systems, infrastructure, and ITIL frameworks. - Experience with IT service management platforms (e.g., Jira, ServiceNow). - Strong leadership, problem-solving, and conflict-resolution abilities. - Excellent communication and stakeholder management skills. - Familiarity with compliance standards (e.g., NIST, cybersecurity protocols). **Required Education & Certifications** - Bachelor’s degree in Information Technology, Computer Science, or related field (or 5+ years’ IT support/management experience). - ITIL or Certified Incident Manager (CIM) certification preferred.

Washington, United states

Hybrid

25-12-2025

Company Name

DMI

Job Title

Service Desk Analyst

Job Description

**Job title** Service Desk Analyst **Role Summary** Provides Tier‑2 technical support for a federal client, resolving complex hardware, software, and end‑user incidents. Manages ticketing in ServiceNow, documents solutions, collaborates with cross‑functional IT teams, identifies recurring issues, and implements improvements to reduce incident volume. **Expectations** - 4–5 years of service‑desk or technical support experience, primarily Tier‑1. - Strong troubleshooting and problem‑solving abilities. - Excellent written and verbal communication. - Ability to work independently and manage multiple priorities. - Willingness to work flexible shifts, including nights and weekends. - US citizenship and eligibility for a government security clearance (Public Trust or higher). **Key Responsibilities** 1. Resolve complex IT incidents and service requests via phone, email, and remote tools. 2. Log, track, and close tickets in ServiceNow, ensuring accurate, up‑to‑date documentation. 3. Escalate persistent or critical issues to appropriate teams and follow up to resolution. 4. Analyze incident patterns, recommend process or system improvements, and document solutions. 5. Monitor system performance and user feedback to proactively address potential issues. **Required Skills** - Proficiency with Microsoft Office Suite and Windows operating systems. - Experience with ServiceNow or equivalent IT Service Management platforms. - Knowledge of desktop support concepts, including user account management, permissions, and application troubleshooting. - Strong analytical, problem‑solving, and time‑management skills. - Effective communication and teamwork abilities. **Required Education & Certifications** - Bachelor’s degree not required; equivalent experience accepted. - US citizenship and successful completion of a Public Trust background investigation (or clearance).

Texas, United states

Hybrid

Junior

26-12-2025

Company Name

DMI

Job Title

Business Analyst

Job Description

Job title: Business Analyst Role Summary: Deliver functional solutions for state government IT initiatives by translating business needs into detailed epics, features, and user stories; ensure alignment of technology solutions with legal, accessibility, and compliance standards. Expectations: - Manage the end-to-end creation of user stories with clear acceptance criteria. - Act as the liaison among business owners, technical staff, vendors, and project leadership to clarify and prioritize requirements. - Provide ongoing status communication to the State PMO Manager and leadership. Key Responsibilities: - Develop and maintain epics, features, and user stories in Azure DevOps. - Document business process improvements and future‑state designs. - Facilitate workshops with business owners and subject matter experts to capture impacted processes and requirements. - Collaborate with vendors and architects on business and system analysis practices. - Conduct detailed research, analyze findings, and report to the project team. - Participate in project team meetings, maintain clear communication across stakeholders. Required Skills: - Strong verbal and written communication; ability to translate technical terminology for non‑technical audiences. - Ability to influence and interact with stakeholders at all organizational levels. - Proficiency in Agile environments, with experience in quality assurance, usability, accessibility, and inclusive design. - Knowledge of software development life cycles and project/portfolio management methodologies. - Experience working with vendors, architects, and highly technical resources. - Reliable transportation; availability to travel as required. Required Education & Certifications: - Current IIBA certification (preferred). - Minimum 4 years of hands‑on experience in Agile settings covering QA, usability, accessibility, and inclusive design. - H1B status required.

St paul, United states

Hybrid

Junior

26-12-2025