- Company Name
- MaintainX
- Job Title
- Director, Integrations Services - Professional Services
- Job Description
-
**Job Title**
Director, Integration Services – Professional Services
**Role Summary**
Lead end‑to‑end delivery of integration projects, oversee a cross‑functional team of consultants and developers, and own the integration services roadmap within a professional services organization. Drive operational excellence, support pre‑sales, and ensure scalable, high‑quality implementations that align with client objectives.
**Expectations**
- Deliver high‑quality integration solutions on time and within budget.
- Scale and develop a high‑performance delivery team.
- Drive continuous improvement in processes, methodologies, and performance metrics.
- Foster innovation and a culture of accountability.
**Key Responsibilities**
- Manage the full lifecycle of client integration projects: planning, execution, monitoring, and delivery.
- Coach, evaluate, and grow a team of integration consultants and developers.
- Own and evolve the integration services roadmap; develop standardized frameworks and delivery accelerators.
- Collaborate with Product, Engineering, Sales, and Client Success to align capabilities with business strategy.
- Act as senior escalation point for complex or high‑risk integration issues.
- Partner with Sales and Solutions Engineering on pre‑sales activities (solution design, estimates, SOWs).
- Track delivery performance using utilization, project health, client satisfaction, and profitability metrics; implement improvements.
- Ensure technical, contractual, and security standards are met and support client compliance.
**Required Skills**
- 10+ years in professional services or consulting, 5+ years in a leadership role focused on integration delivery.
- Proven experience integrating ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics).
- Hands‑on expertise with enterprise integration platforms (MuleSoft, Boomi, Workato, Celigo) and SaaS ecosystems (Salesforce, NetSuite, Workday).
- Strong knowledge of integration architectures, middleware, APIs, and cloud‑based enterprise applications.
- Excellent communication and stakeholder engagement, including executive‑level client interaction.
- Leadership aptitude: team building, performance management, career development.
- Business acumen: resource planning, margin management, operational KPI ownership.
- Proficiency with PSA tools, Jira, Smartsheet, Confluence, and collaboration platforms.
**Required Education & Certifications**
- Bachelor’s degree in Engineering, Computer Science, or related field.
- Relevant certifications in integration platforms (e.g., MuleSoft Certified Developer, Boomi Professional).