Cresta

www.cresta.com

3 Jobs

430 Employees

About the Company

Cresta combines the best of human and AI intelligence, transforming conversations and workflows at every level of the contact center. We help companies like Carmax, Hilton, and Cox Communications save time and money, differentiate the customer experience, and accelerate revenue growth.

Listed Jobs

Company Name: Cresta
Job Title: Senior Software Engineer, Backend (Voice Platform)
Job Description: **Job Title:** Senior Software Engineer, Backend (Voice Platform) **Role Summary:** Lead the design and scaling of real-time AI-powered backend systems for a voice platform, enabling contact center automation and conversation intelligence. Focus on distributed architectures, real-time communication protocols, and cross-team collaboration to deliver scalable solutions. **Expectations:** Proven technical leadership in distributed systems engineering; strong collaboration with cross-functional teams; ownership of end-to-end project delivery from design to production. **Key Responsibilities:** - Architect and develop scalable, reliable backend microservices (primarily Golang) for real-time voice platforms. - Implement and integrate SIP, WebRTC, and enterprise communication systems for multilingual call support. - Build AI-driven real-time transcription, translation, and conversation intelligence systems. - Enhance platform observability, reliability, and cloud-based performance for global deployments. - Mentor engineering teams and enforce best practices in service design, security, and cloud scalability. - Collaborate with ML, product, and architecture teams to deliver customer-focused AI solutions. **Required Skills:** - Expertise in Go (Golang); proficiency in Python for AI/ML integration. - Deep knowledge of microservices, distributed systems, Kubernetes, Docker, and cloud infrastructure (AWS/GCP). - Mastery of real-time communication protocols (SIP, WebRTC), networking, and cloud security. - Experience with workflow orchestration, distributed caching, and cloud databases. - Strong API design, system scalability, and troubleshooting capabilities. **Required Education & Certifications:** - Bachelor’s degree in Computer Science or related field. - Minimum 5+ years backend/distributed systems development; leadership in complex technical projects.

Company Name: Cresta
Job Title: Senior Machine Learning Engineer
Job Description

Company Name: Cresta
Job Title: Senior Software Engineer, Frontend (Platform)
Job Description