Q2

www.Q2.com

2 Jobs

3,305 Employees

About the Company

Q2 is a financial experience company dedicated to providing digital banking and lending solutions to banks, credit unions, alternative finance, and fintech companies in the U.S. and internationally. With comprehensive end-to-end solution sets, Q2 enables its partners to provide cohesive, secure, data-driven experiences to every account holder - from consumer to small business and corporate. Headquartered in Austin, Texas, Q2 has offices throughout the world and is publicly traded on the NYSE under the stock symbol QTWO. To learn more, please visit Q2.com.

Interested in working for Q2? We are hiring! Visit our careers page here: https://www.q2.com/careers.

Listed Jobs

Company Name: Q2
Job Title: Salesforce Administrator
Job Description: **Job Title:** Salesforce Administrator **Role Summary:** Lead the administration, configuration, and enhancement of Salesforce Service Cloud, Experience Cloud, and integration environments to support business processes and data integrity. Collaborate with cross‑functional stakeholders to translate requirements into scalable solutions, ensuring optimal platform utilization and continuous improvement. **Expectations:** - Minimum 8 years of related experience (or advanced degree with 6+ years). - Strong hands‑on Salesforce Administration expertise (3+ years). - Proven ability to manage Agile projects and deliver on-time. - Self‑motivated to stay current with Salesforce releases and industry trends. **Key Responsibilities:** - Administer and maintain Salesforce Service Cloud, Experience Cloud, and related integrations. - Gather business requirements, conduct process mapping, and lead specification sessions. - Design, prototype, and develop custom solutions using out‑of‑the‑box features and custom code. - Build and maintain Flows, validation rules, reports, dashboards, and automation. - Perform configuration change management, including backups (OwnBackup) and DevOps tooling (Copado Essentials). - Conduct DevOps and release management activities; integrate with JIRA and Confluence. - Facilitate knowledge transfer through documentation and cross‑training programs. - Identify and promote unused platform features to drive adoption and business value. - Manage change communication and user adoption initiatives. - Participate in continuous improvement of platform performance and user experience. **Required Skills:** - Deep knowledge of Salesforce Sales and Service Cloud (Case Assignment, Omnichannel, Service Console, Lightning Layouts, Entitlements, Reporting). - Advanced Flow design, troubleshooting, and automation skills. - Experience with DevOps tools: Copado, OwnBackup, and Atlassian suite (JIRA, Confluence). - Strong change‑management, stakeholder engagement, and collaboration abilities. - Technical documentation and configuration management proficiency. - Agile project management fundamentals. **Required Education & Certifications:** - Bachelor’s degree in a related field (or advanced degree with reduced experience requirement). - Salesforce Administrator Certificate strongly preferred. ---

Raleigh-durham-chapel hill, United states

Hybrid

Senior

29-10-2025

Company Name: Q2
Job Title: Senior Salesforce Administrator - Service Cloud
Job Description: **Job Title** Senior Salesforce Administrator – Service Cloud **Role Summary** Lead administration and enhancement of Salesforce Service Cloud, Experience Cloud, and integrated applications. Translate business requirements into technical solutions, design and implement automation, and ensure agile delivery across projects. **Expectations** - Deliver high‑quality service‑cloud functionality for customer service, case handling, and business insights. - Drive continuous improvement, platform adoption, and best‑practice adherence. - Collaborate with cross‑functional teams (business, IT, DevOps) to support Service‑Cloud initiatives. - Maintain documentation, run‑books, and training materials. **Key Responsibilities** 1. Administer Salesforce Service Cloud, Experience Cloud, and integration tools. 2. Gather and document business requirements; lead process‑mapping sessions. 3. Design, prototype, and develop solutions using Flows, Lightning, and custom code where needed. 4. Build dashboards, reports, and automation to provide actionable insights. 5. Conduct testing (validation, UAT), triage issues, and troubleshoot production problems. 6. Manage change, release, and DevOps processes (Git, Copado, JIRA, Confluence). 7. Mentor and provide subject‑matter expertise on new releases and platform capabilities. 8. Identify under‑utilized features, propose adoption initiatives, and support business users. 9. Deliver training and cross‑training programs for admins and super‑users. **Required Skills** - Advanced Salesforce Administration (Gov. 3+ years). - Service Cloud expertise: case assignment, omnichannel routing, console, Lightning layouts, entitlements, reporting. - Proficient in Flow creation, Apex triggers (basic), Lightning components, & declarative customization. - Experience with DevOps/Release Management (Copado, Git, CI/CD). - Familiarity with backup/tools: OwnBackup, JIRA, Confluence. - Strong change‑management; stakeholder communication; documentation. - Agile methodology awareness; project management fundamentals. **Required Education & Certifications** - Bachelor’s degree (or equivalent) with 8+ years of related experience, or advanced degree with 6+ years. - Salesforce Administrator Certification (highly preferred). - Experience with Experience Cloud administration is a plus.