- Company Name
- Docebo
- Job Title
- Business Development Operations Specialist
- Job Description
-
**Job Title:** Business Development Operations Specialist
**Role Summary:**
Design, develop, and manage AI‑driven automations, workflows, and integrations that empower the Business Development (BD) team to operate at scale. Own the BD tech stack, ensure data integrity, deliver dashboards, and continuously optimize outbound processes through experimentation and new tool adoption.
**Expectations:**
- Deliver end‑to‑end automation solutions that improve BD efficiency and pipeline quality.
- Own BD systems configuration, QA, and user support across Revenue Operations.
- Maintain high‑integrity data sets, enforce governance, and provide actionable insights.
- Lead cross‑functional collaboration with BD, Marketing, IT, and Data teams to align workflows.
- Run A/B tests, evaluate vendors, and build internal tooling to reduce manual work.
**Key Responsibilities:**
- Architect scalable, AI‑powered workflows using no‑code/low‑code platforms (Clay, n8n).
- Automate lead routing, data enrichment, outbound personalization, and campaign triggers.
- Prototype and ship AI‑enhanced solutions (e.g., AI SDR logic, intent scoring).
- Act as technical lead for BD systems: configure, QA, and support Outreach, UserGems, and related tools.
- Build and maintain dashboards/reporting to monitor BD KPIs, campaign performance, and operational health.
- Conduct utilization reporting to identify training needs and drive tool adoption.
- Analyze campaign/outbound performance data to inform strategy and testing priorities.
- Run A/B tests and experiments to optimize outbound performance.
- Evaluate new tools/vendors; support tech stack rationalization and consolidation.
- Build internal tools to reduce manual tasks and increase rep productivity.
**Required Skills:**
- Extensive hands‑on experience building in Clay, n8n, or equivalent no‑code/low‑code platforms.
- Strong Salesforce knowledge and experience with sales engagement tools (Outreach, Apollo, etc.).
- Proven ability to build and troubleshoot complex integrations and process automations.
- Deep interest in automation, AI, and systems thinking.
- High attention to detail, extreme ownership mindset, and self‑management capability.
- Data governance, data quality, and data modeling experience (SQL preferred).
- Familiarity with HubSpot, ZoomInfo, Gong, and CRMA is a plus.
- Ability to prototype, ship, and iterate on AI‑enhanced workflows.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, Business Analytics, or related field (or equivalent experience).
- Salesforce Administrator or similar certification preferred but not mandatory.