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Docebo

Docebo

www.docebo.com

4 Jobs

1,015 Employees

About the Company

Docebo is the world's most powerful learning platform, built for the business of learning. Docebo helps organizations around the world deliver scalable, personalized learning to customers, partners, and employees, driving productivity, engagement, revenue, and growth.

The Docebo platform is stable and intuitive, with innovative technology for content generation, automation, and analytics, along with the industry's most advanced AI capabilities. This enables businesses to create and manage content, effectively train diverse audiences, and measure the impact of their learning programs-all from one single platform.

Docebo has offices in Canada (Toronto, Ottawa), the US (Athens, Atlanta), Italy (Biassono, Lombardy), London, Paris, Munich, and Dubai.

Imprint: https://www.docebo.com/company/imprint/

Listed Jobs

Company background Company brand
Company Name
Docebo
Job Title
Information Systems Security Officer (ISSO)
Job Description
**Job title** Information Systems Security Officer (ISSO) **Role Summary** The ISSO safeguards the confidentiality, integrity, and availability of the organization’s digital assets by managing the FedRAMP authorization lifecycle, continuous monitoring, and compliance with NIST and DoD frameworks. This role leads cross‑functional coordination, policy development, and risk administration to maintain and advance FedRAMP and DoD RMF authorizations. **Expectations** - Own end‑to‑end FedRAMP/DoD RMF authorization for assigned systems. - Maintain program documentation, continuous monitoring telemetry, and incident response processes. - Act as primary liaison among product, engineering, security, legal, sales, and government stakeholders. - Deliver timely audits, risk assessments, and training to sustain strong security posture. - Drive automation, documentation quality, and process improvement to scale authorization efforts. **Key Responsibilities** - Manage FedRAMP/DoD RMF lifecycle (strategy, authorization, continuous monitoring, ATO maintenance). - Define program governance, roles, and responsibilities; coordinate with sponsors and authorizing officials. - Create, maintain, version‑control SSP, SAR, POA&Ms, annexes, and all ATO package deliverables. - Design and run Continuous Monitoring program: telemetry, dashboards, vulnerability ingestion, thresholds, incident reporting. - Triage vulnerabilities, own POA&M remediation tracks, and ensure closure meets FedRAMP/customer expectations. - Select, engage, and coordinate with 3PAOs and external assessors; ensure assessments and SARs are accurate and timely. - Conduct Security Impact Analyses for architectural or operational changes; own risk acceptance processes. - Integrate change control with Continuous Monitoring to keep control baselines intact. - Lead cross‑functional working groups; conduct weekly syncs and drive stakeholder communication. - Support pre‑sales and customer conversations on FedRAMP posture and timelines. - Build program timelines, identify schedule risks, and report status to management. - Develop and update security policies, control implementations, and procedures aligned with current FedRAMP, NIST SP 800‑53/37/137, and DoD RMF guidance. - Provide training to engineers, product managers, and GRC teams on FedRAMP requirements and evidence collection. - Coordinate security incidents affecting FedRAMP‑scope systems into the Continuous Monitoring program; update POA&Ms and governance. - Capture lessons learned, refine processes, and drive automation to scale the program. **Required Skills** - 8+ years in information systems security, specialized in NIST and DoD compliance. - Deep knowledge of FedRAMP, NIST SP 800‑37, NIST SP 800‑53, and DoD 8510.01. - Experience obtaining FedRAMP ATO. - Proficiency in technical writing (SOPs, work instructions, senior‑level briefs). - Strong risk and vulnerability assessment skills. - Competence in security infrastructure design and continuous monitoring. - Excellent stakeholder management, cross‑functional leadership, and training delivery. - Ability to automate evidence collection and control attestation processes. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or related field. - Certifications (preferred): - Certified Information Systems Security Professional (CISSP) - Certified Information Security Manager (CISM) - FedRAMP Authorized Assessment Team (FAT) or equivalent - NIST SP 800‑37, 800‑53, or DoD RMF training certificates.
Toronto, Canada
Hybrid
Senior
06-11-2025
Company background Company brand
Company Name
Docebo
Job Title
Manager, Business Development (Enterprise)
Job Description
**Job Title** Manager, Business Development (Enterprise) **Role Summary** Lead a high‑performing BDR team in a fast‑growing SaaS environment, driving talent acquisition, training, and operational excellence to generate outbound pipeline and support inbound demand. Champion a culture of collaboration, accountability, and data‑driven growth while ensuring seamless alignment with cross‑functional teams. **Expectations** - Hire, coach, and develop a diverse BDR squad to achieve quarterly revenue targets. - Cultivate a high‑energy, results‑oriented culture that balances autonomy with team accountability. - Deliver measurable improvements in process efficiency, enablement, and pipeline velocity. - Maintain transparent oversight of weekly, monthly, and quarterly KPIs, reporting progress to leadership. - Demonstrate adaptive leadership—leading from the front, middle, or back as situationally required. **Key Responsibilities** - Execute regular professional development: 1:1 coaching, weekly sales sessions, and co‑selling. - Design and refine BDR processes, enablement tools, and outreach strategies based on analytics. - Track and communicate performance metrics, meeting outcomes, and new business initiatives. - Initiate, test, and scale operational improvements to increase productivity and quality of leads. - Build individual career paths aligned with long‑term motivators; foster continuous skill growth. - Master Docebo’s value proposition and industry trends to guide BDR positioning. - Prioritize workload and own calendar to focus on strategic priorities and high‑impact tasks. **Required Skills** - 1+ year proven success as an SDR/BDR with a track record of exceeding sales KPIs. - Strategic thinker with deep knowledge of Ideal Customer Profiles and competitive landscape. - Data‑driven mindset: use quantitative insights to inform decisions and optimize performance. - Natural leader who mentors, motivates, and builds high‑performing teams. - Strong analytical and process‑oriented skills, with ability to identify and remedy inefficiencies. - Excellent communication, stakeholder management, and cross‑functional collaboration. - Comfortable with flexibly adapting leadership style to team dynamics. - Experience with Salesforce CRM preferred but not mandatory. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience). - Any sales or leadership certification (e.g., HubSpot B2B Sales, CHAMP, or equivalent) is a plus.
Toronto, Canada
Hybrid
Fresher
06-11-2025
Company background Company brand
Company Name
Docebo
Job Title
Technical Account Manager
Job Description
**Job title**: Technical Account Manager **Role Summary**: Owns the technical relationship with enterprise customers in a SaaS learning platform, translating business objectives into strategic technology plans, ensuring platform adoption, health, and continuous improvement. **Expectations**: - 5+ years of SaaS technical support and 2+ years of enterprise account management. - Strong product knowledge of LMS solutions and ability to advocate customer needs internally. - Willingness to travel internationally (up to 25%). **Key Responsibilities**: 1. Translate customer business goals into long‑term technical strategies using the platform’s capabilities. 2. Manage end‑to‑end technical customer relationship, collaborating with the sales/account team on commercial aspects. 3. Drive strategic initiatives, deliver presentations on performance and SLAs to senior/executive customers, and report key insights to leadership. 4. Serve as trusted advisor on operational efficiencies, platform reliability, and upcoming feature releases. 5. Continuously monitor API usage, integrations, custom modules, and log trends; identify technical risks and propose mitigation. 6. Collaborate with support and product teams to reduce case volume and improve platform health. 7. Design and lead pilot projects (PoC) to test new scenarios before full roll‑out. 8. Liaise between customer stakeholders and internal teams, ensuring alignment on roadmaps, priorities, and feedback. **Required Skills**: - Technical troubleshooting in SaaS environments. - Enterprise/large account management experience. - Back‑end development fundamentals; familiarity with OAuth 2.0, SAML, and SSO protocols. - Front‑end technologies: JavaScript, CSS, HTML, RESTful APIs. - Strong analytical, communication, and presentation abilities. - Flexibility, proactive problem‑solving, and cross‑functional collaboration. **Required Education & Certifications**: - Bachelor’s degree in Computer Science, Information Systems, or related field (preferred). - Certifications in SaaS product management, technical account management, or identity & access management (desirable).
Toronto, Canada
Hybrid
Mid level
17-11-2025
Company background Company brand
Company Name
Docebo
Job Title
Senior Specialist - CX Operations
Job Description
**Job Title:** Senior Specialist – CX Operations **Role Summary:** Senior Specialist – CX Operations drives the optimization of the end‑to‑end customer journey for a B2B SaaS organization. The role works closely with Customer Success and Professional Services leaders, cross‑functional teams, and revenue operations stakeholders to enhance customer experience, forecast renewals, and reduce churn through data‑based insights and process improvements. **Expectations:** - Deliver measurable improvements in customer satisfaction, renewal rates, and operational efficiency. - Proactively identify and mitigate customer risk signals 12–18 months before renewal. - Maintain data integrity across CRM and CX tools and provide actionable reports to leadership. **Key Responsibilities:** 1. Optimize Customer Success and Professional Services workflows to elevate customer experience. 2. Collaborate with product, sales, and support to capture feedback, align case resolution, and inform road‑mapping. 3. Design and implement risk playbooks and renewal forecasting processes for CSMs and AMs. 4. Develop and maintain customer health dashboards (Totango, Salesforce, Kantata, Snowflake) and predictive models (churn, NPS, CSAT). 5. Produce quarterly business review decks, executive reports, and board‑level analytics on GRR/NDRR. 6. Train and support social‑tech stack usage; ensure data integrity in Salesforce and other systems. 7. Lead cross‑functional stakeholder conversations, facilitate CX enablement, and coordinate new process roll‑outs. **Required Skills:** - 3+ years revenue operations experience in B2B SaaS, focused on Customer Success. - Advanced proficiency in Excel/Google Sheets (pivot tables, formulas, data modeling). - Deep knowledge of Salesforce (SFDC) and Customer Success management tools (Totango, Qualtrics, Kantata). - Strong analytical, problem‑solving, and root‑cause analysis abilities. - Project management expertise and proven cross‑functional collaboration. - Excellent written and verbal communication, presentation, and stakeholder management. - Growth mindset, adaptability, and willingness to adopt new operational methods. **Required Education & Certifications:** - Bachelor’s degree in Business, Analytics, or related field (or equivalent experience). - No mandatory certifications listed, though familiarity with Salesforce Admin or similar credentials is beneficial.
Toronto, Canada
Hybrid
Senior
21-11-2025