- Company Name
- EQ Bank | Equitable Bank
- Job Title
- Administrator, Registered Plans Deposit Operations (18 months contract)
- Job Description
-
**Job Title**
Administrator, Registered Plans Deposit Operations (18‑month contract)
**Role Summary**
The Administrator supports Deposit Operations for registered plans, ensuring document accuracy, compliance, customer service, data quality, and reporting. The role requires meticulous attention to detail, strong communication, and adherence to regulatory mandates.
**Expections**
• Handle all deposit‑related documentation, data entry, and system maintenance.
• Resolve discrepancies, communicate with clients, brokers, and credit unions.
• Maintain compliance with anti‑money‑laundering, pension, and registered‑plan regulations.
• Perform quality assurance and regular reporting and reconciliation tasks.
• Work independently with minimal supervision while collaborating with teams.
**Key Responsibilities**
- **Documentation Verification & Processing (35%)**
- Verify receipt of required documents and maintain in good order.
- Accurately input application, deposit, contribution, transfer, and redemption details into the banking system.
- Create or search CIF records; confirm funds, terms, rates, maturity dates, and resolve discrepancies.
- Process PADs, broker commissions, CANNEX files, FX transactions, interest changes, and cash‑management services.
- Conduct scheduled reporting and CIF maintenance.
- **Customer Service (25%)**
- Respond promptly to inquiries via phone, e‑mail, portal, or fax.
- Provide product knowledge, regulatory guidance, and issue resolution.
- Escalate unresolved matters to appropriate levels.
- **Compliance (20%)**
- Review investment documentation against PCF, DTIR, and pension/registered‑plan regulations.
- Identify and correct deficiencies before account acceptance; escalate as needed.
- Ensure all processes align with legislation, internal policies, and service standards.
- **Quality Assurance (10%)**
- Verify accuracy of data entry, scanned documentation, and regulatory compliance.
- Follow up on non‑compliant items and maintain detailed records.
- **Reporting & Reconciliation (10%)**
- Reconcile daily or periodic suspense/cash balances; investigate and resolve discrepancies.
- Communicate findings to reconciliation department.
**Required Skills**
- 2+ years in financial services (deposit operations, bank administration, or related).
- Strong attention to detail, organizational, and analytical skills.
- Excellent written and verbal communication; customer‑service orientation.
- Proficient in banking systems, Excel, and data entry.
- Ability to work independently and collaboratively in a fast‑paced environment.
- Self‑motivated, initiative‑driven, with problem‑solving aptitude.
**Required Education & Certifications**
- Post‑secondary education (college or university).
- Office administration background.
- Knowledge of anti‑money‑laundering, pension, and registered plans regulations preferred; formal certification not mandatory.