Peoples Group

www.peoplesgroup.com

3 Jobs

757 Employees

About the Company

Peoples Group is a trusted financial institution for the innovators at the forefront of Canada's economic future. We're not the face of change but the substantial power behind it, proudly working alongside challenger banks, fintechs, brokers and merchants while fostering a more dynamic and competitive financial ecosystem. Our exceptional service and regulatory guidance across Deposits, Lending and Payments empowers our clients to bring unique visions to life that benefit more Canadians. Established in 1985, Peoples Group is a made-in-Canada financial institution with a culture defined by integrity that lets us be true to our name - because we put people above all.

Peoples Group continues to evolve our family of connected companies by leveraging core competencies to enable strategic and measured growth. As we enhance our product and service offerings, as well as the channels of brokers, agents, fintechs and other partners through which they are delivered, we tailor our solutions to a wider audience in the financial services ecosystem.

Listed Jobs

Company Name: Peoples Group
Job Title: Business Operations Analyst - Payments Risk
Job Description: Job Title: Business Operations Analyst – Payments Risk Role Summary: Oversee daily analysis and reconciliation of aged accounts receivable, resolve billing discrepancies, and liaise with customers to ensure timely payment collection. Analyze operational and financial data to identify risks, inefficiencies, and potential revenue leakage; provide insights and dashboards to leadership. Collaborate with cross‑functional teams (Payment Ops, Finance, Client Success, Legal) to streamline processes, support onboarding, and address escalations. Expectations: - Maintain high accuracy and detail orientation in all reviews and documentation. - Meet service level agreements for customer communication and issue resolution. - Proactively identify process gaps, propose scalable improvements, and manage implementation. - Demonstrate strong analytical judgment, prioritization, and cross‑team collaboration. Key Responsibilities: - Conduct daily reviews of aged accounts; identify overdue, high‑risk, or escalated items. - Investigate and resolve billing errors, unapplied payments, missed commitments, and disputes. - Communicate reminders and payment arrangements to customers; track resolutions. - Analyze operational and financial trends, summarize findings for leadership. - Prepare recurring risk and operational reports, dashboards; support ad hoc analysis. - Contribute to monthly Payments Risk reporting and dashboard integration. - Document and implement process improvements to reduce inefficiencies and leakage. - Collaborate with Payment Ops, Finance, Business Development, Client Success, and Legal to resolve payment delays and complex escalations. - Support client onboarding and respond to inquiries within defined SLAs. - Identify and act on additional revenue leakage opportunities per contracts and agreements. Required Skills: - 3–5 years of operations experience in financial services (digital channels or business technology considered an asset). - Strong analytical ability with high attention to detail and sound judgment. - Proven ability to manage client interactions and work with third‑party vendors. - Excellent organizational and time‑management skills; ability to prioritize and meet SLAs. - Effective cross‑functional communication and relationship‑building. - Ability to identify operational gaps, propose improvements, and document processes clearly. - Proficiency in preparing reports and delivering operational and risk insights to leadership. - Understanding of legal agreements advantageous. Required Education & Certifications: - University degree (or equivalent) in Business, Finance, Accounting, or related field. - Relevant professional certification (e.g., CPA, CFA, Six Sigma) is an asset.

Company Name: Peoples Group
Job Title: Client Success Manager, Strategic Partnerships
Job Description: **Job Title** Client Success Manager, Strategic Partnerships **Role Summary** Lead the identification, negotiation, and execution of strategic partnerships within the financial services, fintech, and payments sectors. Drive joint initiatives that foster innovation and revenue growth while maintaining high‑value relationships with external partners. **Expectations** - Grow and manage a portfolio of strategic partners aligned with organizational goals. - Maximize mutual value through structured agreements and collaborative projects. - Provide clear, data‑driven insights to senior leadership on partnership performance. **Key Responsibilities** - Identify, evaluate, and secure new partnership opportunities. - Negotiate and structure partnership agreements. - Develop and execute joint initiatives to deliver innovation and revenue growth. - Collaborate cross‑functionally to ensure successful implementation of partnership strategies. - Monitor partnership performance, analyze results, and recommend actionable improvements. - Represent the organization at industry events to expand the partnership pipeline. - Manage partner communications, including touchpoints, policy guidance, and issue resolution. - Act as the primary point of contact for day‑to‑day partner requests, advocating for their needs internally. - Lead partner meetings via phone, video, and in‑person sessions. **Required Skills** - 5+ years in account management, strategic partnerships, business development, or relationship management in financial services, fintech, or payments. - Deep knowledge of card network ecosystems and related business models. - Proven ability to grow and manage client portfolios strategically. - Strong relationship‑building, negotiation, and presentation skills. - Experience engaging executive‑level stakeholders and cross‑functional teams. - Proficiency with CRM tools (e.g., Microsoft Dynamics) and Microsoft Office. - Analytical ability to interpret data and provide strategic recommendations. - Excellent written and verbal communication. **Required Education & Certifications** - Bachelor’s degree in Business, Finance, or a related field. - MBA or equivalent advanced business credential is an asset.

Company Name: Peoples Group
Job Title: Executive Assistant
Job Description: **Job Title:** Executive Assistant **Role Summary:** Provide high‑level transactional and operational administrative support to multiple C‑Suite executives, acting as the primary liaison with internal and external stakeholders. Manage calendars, coordinate meetings and events, arrange complex travel, and develop efficient systems to ensure seamless executive operations. **Expectations:** - Deliver proactive, detail‑oriented support to senior leadership. - Maintain confidentiality and professionalism at all times. - Anticipate executive needs and resolve issues before they arise. - Communicate clearly and build strong relationships with stakeholders. **Key Responsibilities:** - Serve as main point of contact between executives and stakeholders. - Manage and optimize multiple executive calendars; schedule meetings and appointments. - Coordinate leadership team meetings, events, and off‑site sessions. - Arrange domestic and international travel, prepare itineraries, and handle logistics. - Develop and implement sustainable processes and systems for executive workflow. - Prepare correspondence, presentations, and reports as required. - Facilitate video‑conference setup and troubleshoot technical issues. **Required Skills:** - Excellent organizational and time‑management abilities. - Strong interpersonal and relationship‑building skills. - Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Competence with video‑conferencing platforms (e.g., Teams, Zoom, Webex). - Superior written and verbal communication. - High level of discretion, professionalism, and confidentiality. - Critical thinking and proactive problem‑solving. **Required Education & Certifications:** - Minimum 2 years experience as an administrative or executive assistant supporting senior leadership. - Bachelor’s degree (preferred but not mandatory). - Relevant certifications (e.g., Certified Administrative Professional) are a plus.