Regal Cloud

About the Company

Specialists in talent provision and consulting focusing on enterprise Cloud, Virtualisation, Automation and IT Infrastructure positions globally.

We pride ourselves on our ability to understand a clients environment and requirements that in turn enables us to deliver a fast reliable consulting practice.

Transparent costs, flexible contract arrangements and a reliable partner that your business can rely on.

Listed Jobs

Company Name

Regal Cloud

Job Title

PowerScale - Cyber Recovery and Data Integration Specialist

Job Description

**Job Title:** PowerScale – Cyber Recovery and Data Integration Specialist **Role Summary:** Design, implement, and support cyber‑recovery solutions on large‑scale PowerScale/Isilon platforms. Lead data integration and migration projects, conduct risk assessments, and coordinate incident‑response testing. Deliver secure, scalable solutions and share knowledge with internal and client teams. **Expectations:** - Provide end‑to‑end cyber‑recovery and data integration expertise. - Maintain high availability and data integrity across complex enterprise environments. - Collaborate across cross‑functional teams to adopt best practices in security, recovery, and optimisation. **Key Responsibilities:** - Design and deploy cyber‑recovery solutions on PowerScale systems. - Lead data migration and synchronization initiatives across enterprise platforms. - Perform risk assessments, develop recovery strategies, and execute incident‑response drills. - Troubleshoot complex storage and recovery issues and document solutions. - Deliver training and share technical knowledge with stakeholders. **Required Skills:** - Proven experience with PowerScale/Isilon and enterprise‑grade storage. - Strong knowledge of cyber‑security frameworks, incident response, and data‑recovery methodologies. - Hands‑on scripting (PowerShell, Python) and automation tool proficiency. - Excellent communication, problem‑solving, and documentation skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - Certifications preferred: EMC Proven Professional, CISSP, CISM.

Birmingham, United kingdom

Hybrid

05-11-2025

Company Name

Regal Cloud

Job Title

Information Technology Support Technician

Job Description

**Job Title** Information Technology Support Technician **Role Summary** Provide first‑line technical assistance to an international customer base, managing support tickets, troubleshooting software and hardware issues, administering user accounts, and ensuring adherence to ITIL‑based processes and SLAs. **Expectations** - Deliver high‑quality, customer‑centric support with clear communication. - Manage ticket queues efficiently and resolve issues within defined SLAs. - Apply ITIL best practices for incident management and continuous improvement. **Key Responsibilities** - Monitor and triage ticket queues; forward tickets to appropriate teams. - Troubleshoot inbound support requests for business software (Windows 10, Office 365, etc.). - Administer user account provisioning, group management, and access control in Active Directory. - Configure peripherals (printers, devices) and perform device OS installations or re‑imaging. - Log all support activities, provide timely updates, and follow up on open tickets. - Conduct capability gap analysis and recommend service improvements. - Collaborate with FLR and technical teams to resolve complex issues. **Required Skills** - Proficient troubleshooting of Windows 10, Office 365, and Microsoft Office suite. - Strong knowledge of Active Directory (user creation, group policies, security groups). - Ability to configure printers and peripheral devices in Windows environments. - Basic understanding of Azure services and cloud‑hosted applications. - Experience with device OS installation, re‑imaging, cross‑platform diagnostics (ping, traceroute). - Familiarity with ITIL framework and tools such as ServiceNow. - Excellent customer service, call handling, and written communication skills. **Required Education & Certifications** - Minimum of 2 years of IT support or helpdesk experience, ideally with an international client base. - Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are preferred.

Cardiff, United kingdom

On site

04-12-2025