- Company Name
- Sonata Software
- Job Title
- ServiceNow Architect
- Job Description
-
**Job Title**: ServiceNow Architect
**Role Summary**: Provide technical leadership to design and implement ServiceNow solutions for a financial services client, focusing on automation, compliance, and scalable integration with enterprise systems.
**Expactations**: 12+ years IT experience; 6+ years hands-on ServiceNow development; expertise in CSM, ITSM, ITOM modules; leadership in financial sector project delivery; strong scripting and integration skills.
**Key Responsibilities**:
- Architect and implement ServiceNow modules (CSM, ITSM, ITOM, HRSD) for financial services workflows.
- Lead technical teams to deliver secure, high-performance solutions aligned with regulatory requirements.
- Design and maintain workflows, integrations, and automation (Flow Designer, Business Rules, UI Policies).
- Oversight of upgrades, platform governance, and security configurations.
- Develop microservices and integrations via REST/SOAP, IntegrationHub, and APIs.
- Troubleshoot critical incidents, optimize performance, and ensure compliance with banking standards.
- Collaborate with stakeholders to translate business needs into technical designs.
- Participate in agile sprints, code reviews, and documentation of architecture and solutions.
**Required Skills**:
- Advanced ServiceNow platform expertise: CSM, ITSM, CMDB, Service Catalog, Incident/Change/Problem, Knowledge Management.
- Scripting: JavaScript, GlideRecord, Scripted APIs, Business Rules, Client Scripts, Script Includes.
- Integration experience: REST/SOAP, MID Servers, IntegrationHub.
- Technical leadership: Agile/DevOps, sprint-based delivery, team management.
- Platform governance: CMDB, Discovery, Service Mapping, security compliance.
- Financial sector familiarity: Banking workflows, regulatory frameworks, risk management.
**Required Education & Certifications**: Not specified in the job description.