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Galactic Minds INC

Galactic Minds INC

www.galacticmind.com

9 Jobs

23 Employees

About the Company

Galactic Minds INC is a leading IT consulting and services company that specializes in delivering innovative and cutting-edge solutions to businesses across various industries. With our team of seasoned IT professionals, we provide a wide range of services. Our goal is to help our clients leverage the latest technologies to drive business growth, improve operational efficiency, and enhance customer experience. We are committed to delivering high-quality solutions that are tailored to meet the unique needs of each of our clients.

Listed Jobs

Company background Company brand
Company Name
Galactic Minds INC
Job Title
Senior IVR Engineer
Job Description
**Job Title** Senior IVR Engineer **Role Summary** Design, develop, and optimize intelligent omnichannel IVR solutions using NICE CXone. Lead integration of AI analytics, outbound dialer, SMS, and Salesforce Health Cloud to improve customer experience and operational efficiency while ensuring regulatory compliance. **Expectations** - 5+ years of IVR engineering experience, including ≥3 years with NICE CXone. - Proven ability to architect complex IVR flows, integrate AI/analytics, and manage outbound campaigns. - Strong collaboration with Workforce Management, compliance, and development teams. - Excellent problem‑solving and communication skills. **Key Responsibilities** - Architect and implement advanced IVR workflows in NICE CXone Studio (Advanced Routing, NLU). - Integrate SmartReach Dialer for proactive outbound campaigns and notifications. - Build and maintain SMS workflows and omnichannel journeys (voice, SMS, digital). - Deploy NICE Call Summarization, Call Miner Analytics, and Enlighten AI for insight extraction. - Design and manage post‑call surveys and sentiment analysis. - Align IVR routing with WFM forecasts and staffing models. - Develop/maintain REST APIs for real‑time data exchange between NICE CXone, Salesforce Health Cloud, and other systems. - Create data‑driven workflows in Salesforce Health Cloud for clinical and service use cases. - Ensure solutions meet HIPAA, TCPA, and other regulatory requirements. - Conduct regular system audits, performance tuning, and documentation. **Required Skills** - NICE CXone Studio, SmartReach Dialer, Call Miner, Enlighten AI, WFM tools. - Salesforce Health Cloud integration and workflow automation. - Speech recognition, natural language processing, SMS channel design. - Programming/scripting: JavaScript, Python, RESTful API development. - Contact‑center analytics, survey tools, compliance frameworks (HIPAA, TCPA). - Strong analytical, troubleshooting, and stakeholder communication abilities. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). - NICE CXone Certified Engineer (preferred). - Salesforce Administrator or Health Cloud Certification (preferred).
Canada
Remote
Senior
06-11-2025
Company background Company brand
Company Name
Galactic Minds INC
Job Title
Java Full Stack Developer- Local to Atlanta, GA
Job Description
Job Title: Senior Java Full Stack Developer Role Summary: Design, develop, and maintain cloud‑native, enterprise‑grade full stack applications. Lead microservice architecture, integrate AI/ML capabilities, and build responsive Angular front‑ends. Ensure high performance, scalability, and security across all layers while collaborating with cross‑functional teams. Expectations: - Deliver new features and enhancements on time within defined scope. - Mentor junior developers and drive technical best practices. - Own end‑to‑end application lifecycle: design, coding, testing, deployment, and monitoring. - Continuously improve processes, tooling, and code quality. Key Responsibilities: - Architect and implement microservices using Spring Boot, Quarkus, and RESTful APIs. - Build and optimize Angular front‑end interfaces, ensuring tight integration with back‑end services. - Embed AI/ML models into the application stack and tune performance. - Manage multiple databases: IBM DB2, PostgreSQL, MongoDB, Oracle. - Deploy and orchestrate containerized applications with Docker, Kubernetes, OpenShift, and ROSA (Red Hat OpenShift Service on AWS). - Conduct code reviews, enforce coding standards, and maintain technical documentation. - Collaborate with product, UX, QA, and operations teams to define requirements and deliver solutions. Required Skills: - 10+ years experience in full stack development. - Proficient in Java, TypeScript, Python. - Strong knowledge of Spring Boot, Quarkus, Hibernate, REST/GraphQL APIs. - Front‑end expertise with Angular. - Experience with microservices architecture, containerisation, and orchestration (Docker, Kubernetes, OpenShift). - Cloud proficiency: AWS (EC2, RDS, S3, EKS, ROSA). - Database experience across relational and NoSQL (IBM DB2, PostgreSQL, MongoDB, Oracle). - Integration of AI/ML models into production systems. - Familiarity with DevOps/CI‑CD practices and automation tools. - Excellent problem‑solving, analytical, and communication skills. Required Education & Certifications: - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. - Demonstrable track record delivering enterprise‑grade, cloud‑native applications. - Certifications (e.g., AWS Certified Solutions Architect, Oracle Certified Professional, Java SE Professional) are a plus but not mandatory.
Atlanta, United states
On site
Senior
13-11-2025
Company background Company brand
Company Name
Galactic Minds INC
Job Title
Back End Developer (Nodejs, Azure, Langchain AI)
Job Description
Job Title: Back End Developer (Nodejs, Azure, Langchain AI) Role Summary Design, develop, and deploy scalable, secure back‑end services on Microsoft Azure for an AI‑enabled automation platform. Deliver robust Node.js APIs, integrate data pipelines, and build AI agent interfaces using LangChain and LLMs. Expectations - Deliver high‑quality, maintainable code following engineering best practices. - Work independently, proactively identifying and resolving technical challenges. - Collaborate cross‑functionally to integrate front‑end services and ensure seamless data flow. - Maintain rigorous documentation and adhere to CI/CD and DevOps processes. Key Responsibilities - Architect and implement Azure‑hosted microservices and RESTful APIs using Node.js. - Build and maintain data ingestion, mapping, and extraction pipelines for structured, semi‑structured, and unstructured data (CSV, JSON, XML, documents, images). - Develop AI agent components leveraging LangChain, LLM APIs, and Python where needed. - Manage Azure resources (App Services, Functions, Blob Storage, Cosmos DB, Data Lake, Data Factory). - Ensure cloud‑native design patterns, security, and compliance best practices. - Troubleshoot, debug, and upgrade existing back‑end services. - Participate in source control (Git), CI/CD pipeline setup, and DevOps automation. - Contribute to architecture reviews, code reviews, and documentation. - Keep pace with emerging Azure services and AI tooling to recommend improvements. Required Skills - 5+ years of back‑end development experience, including Node.js. - Deep proficiency with Azure App Services, Functions, Blob Storage, Cosmos DB, Data Lake, and Data Factory. - Experience designing microservices, RESTful APIs, and cloud‑native architectures. - Strong database knowledge: PostgreSQL, Cosmos DB, and data pipeline orchestration. - Hands‑on experience building and deploying AI agents with LangChain, Python, and LLM APIs. - Understanding of agentic AI concepts and data security/compliance on Azure. - Familiarity with Docker, Kubernetes, and Infrastructure‑as‑Code (IaC). - Proficient with Git, CI/CD, and DevOps workflows. - Excellent problem‑solving, attention to detail, and self‑driving attitude. - Effective communication skills for cross‑functional collaboration. Required Education & Certifications - Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience. - Certifications not mandatory, but Azure Developer or Data Engineer certifications are a plus.
Canada
Remote
Mid level
13-11-2025
Company background Company brand
Company Name
Galactic Minds INC
Job Title
Guidewire Claims Tester
Job Description
**Job Title**: Guidewire Claims Tester **Role Summary** Responsible for testing Guidewire insurance applications (PC, BC, CM) to ensure functional and technical compliance with business requirements. Conducts comprehensive test planning, execution, analysis and documentation, collaborating closely with development, operations and business stakeholders. **Expactations** - Minimum 5–10 years of experience in Guidewire, digital, and mainframe testing. - Proven expertise in personal and commercial insurance applications and Guidewire claims validations. - Ability to work effectively in a hybrid environment (mandatory Tuesdays/Thursdays and flexible days). **Key Responsibilities** - Design, develop and maintain detailed test plans, scripts and cases for Guidewire PCs, BCs, and CM modules. - Execute functional, regression, integration and performance tests on Guidewire claims and related processes. - Analyze test results, identify defects and bottlenecks, and produce clear, actionable reports. - Collaborate with development, operations and business teams to validate requirements and ensure coverage. - Document all test activities, results and recommendations in JIRA QE boards and other tracking tools. - Continuously improve testing processes, tools and automation where applicable. **Required Skills** - Guidewire claims validation and testing experience (PC, BC, CM). - Strong knowledge of personal and commercial insurance application workflows. - Proficiency in test planning, execution, defect tracking and reporting. - Familiarity with cloud‑based testing environments (preferred). - Analytical, problem‑solving and detail‑oriented mindset. - Excellent written and verbal communication; ability to collaborate across teams. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or a related field. - Certifications in Guidewire, digital testing or mainframe testing (preferred). - Awareness of insurance industry standards and regulations is a plus.
Markham, Canada
Hybrid
Mid level
18-11-2025