- Company Name
- Healthcare IT Leaders
- Job Title
- Enterprise Application Support - ServiceNow / Nuvolo
- Job Description
-
Job title: Enterprise Application Support – ServiceNow / Nuvolo
Role Summary:
Provide Level‑2 support and technical configuration for enterprise Clinical, Business, and Infrastructure applications, focusing on Nuvolo Asset and Workplace Management on the ServiceNow platform. Deliver system design, integration, and performance optimization, ensuring compliance with healthcare IT standards in a fast‑paced environment.
Expectations:
- Complete a 6‑month contract, 100 % remote.
- Achieve service‑level targets for incident resolution, change implementation, and system performance.
- Collaborate with cross‑functional stakeholders to translate requirements into technical solutions.
- Maintain up‑to‑date documentation and facilitate end‑user training.
Key Responsibilities:
- Design, configure, and implement Nuvolo modules (EAM, IWMS, Facilities, Space, Clinical Engineering) on ServiceNow, including Asset Management and CMDB integration.
- Gather requirements, develop functional and technical specifications, and evolve system components.
- Execute data migrations, integrate disparate systems, and automate workflows using ServiceNow Studio.
- Develop custom scripts, business rules, UI policies, and reports to meet business needs.
- Deliver Level‑2 application support: troubleshooting, root‑cause analysis, incident documentation, and escalation management.
- Monitor system performance, security, and compliance against organizational and regulatory standards.
- Produce technical documentation, user guides, and deliver training sessions.
- Identify process gaps and propose continuous improvement initiatives.
- Participate in special projects and perform additional duties as required.
Required Skills:
- Strong knowledge of ServiceNow architecture, asset management, configuration management database (CMDB), and script development (JavaScript, Glide).
- Proven experience configuring Nuvolo modules and performing complex integrations.
- Familiarity with healthcare workflows – clinical, financial, and infrastructure.
- Ability to analyze, document, and communicate technical concepts to stakeholders.
- Self‑motivated, comfortable working independently and within a collaborative team environment.
- Experience handling SLA‑driven support and incident management.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Systems Engineering, Information Systems, Business Administration, or related field.
- Minimum 5 years of progressive experience in enterprise application support, systems operations, or IT service management.
- Relevant certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Application Developer, or equivalent) are preferred.