- Company Name
- Prosum
- Job Title
- ServiceNow Developer
- Job Description
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Job title: ServiceNow Developer
Role Summary: Design, configure, and maintain ServiceNow CMDB solutions to improve data accuracy, automate discovery, and support ITSM, ITOM, and Asset Management functions.
Expactations: Deliver high‑quality CMDB implementations on a 6‑month contract, collaborate with cross‑functional teams, and contribute to Agile processes while ensuring platform stability and continuous improvement.
Key Responsibilities:
• Design, develop, and implement CMDB, Discovery, and Service Mapping solutions.
• Integrate CMDB data with ITSM, ITOM, and Asset Management modules.
• Configure CI classes, identification & reconciliation rules, and relationship models.
• Build automation scripts using JavaScript, Glide APIs, Flow Designer, and Orchestration.
• Conduct CMDB audits, data analysis, and reconciliation for data integrity.
• Draft technical documentation and solution design specifications.
• Troubleshoot CMDB, integration, and platform performance issues.
• Assist with platform upgrades, patching, and continuous improvement initiatives.
• Participate in Agile ceremonies (sprint planning, demos, retrospectives).
Required Skills:
• 3+ years of ServiceNow development or engineering experience.
• Deep understanding of CMDB architecture, CI relationships, and Discovery patterns.
• Proficiency in JavaScript, Glide APIs, Flow Designer, and ServiceNow configuration.
• Experience with ITSM, ITOM, ITAM, or SAM modules.
• Knowledge of MID Server setup and integration protocols (REST, SOAP, JDBC).
• Ability to produce clear technical documentation and design artifacts.
Required Education & Certifications:
• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist – ITSM/ITOM) highly desirable.