- Company Name
- Element Technologies Inc
- Job Title
- ServiceNow Developer
- Job Description
-
Job Title: ServiceNow Developer
Role Summary: Senior ServiceNow professional responsible for designing, developing, and integrating custom applications to optimize ITSM, ITOM, CSM, and HAM processes.
Expectations: 6+ years of ServiceNow development experience, strong JavaScript/scripting expertise, proven REST/SOAP API integration skills, Agile/Scrum delivery background, and capability to produce clear technical documentation and analytical problem‑solving.
Key Responsibilities:
- Design, build, and deploy ServiceNow applications and extensions using JavaScript, HTML, CSS, and Studio.
- Configure and refine ITSM, ITOM, CSM, and HAM modules to enhance process efficiency.
- Implement REST/SOAP integrations with external systems and expose ServiceNow APIs.
- Participate in Agile/Scrum ceremonies, collaborating with business analysts, stakeholders, and DevOps to deliver features on time.
- Develop design documents, data models, test plans; conduct unit, integration, and UAT testing.
- Diagnose and resolve production incidents, perform root‑cause analysis, and recommend preventive measures.
- Mentor junior developers and contribute to best‑practice documentation.
Required Skills:
- 6+ years ServiceNow development and configuration.
- Proficient in JavaScript (ES6+), Client/Object APIs.
- REST/SOAP web services integration experience.
- Deep knowledge of ITSM, ITOM, CSM, HAM modules.
- Agile/Scrum development process and backlog management.
- Technical documentation, system design, UML/BPMN.
- Strong analytical, troubleshooting, and problem‑solving skills.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow Certified Application Developer (Implementation Specialist) – highly desirable.