- Company Name
- Datum Technologies Group
- Job Title
- ServiceNow Developer
- Job Description
-
Job Title: ServiceNow Developer
Role Summary: Develop, customize, and administer ServiceNow applications, ensuring optimal performance, data integrity, and alignment with ITIL best practices. Act as tier‑3 support for incident resolution and integration troubleshooting.
Expatations: Deliver high‑quality code, maintain system health through regular upgrades and patches, collaborate cross‑functionally, adapt to after‑hours deployments.
Key Responsibilities:
- Design, develop, and deploy custom applications, workflows, and integrations using Flow Designer, Automation Engine, and REST/SOAP APIs.
- Create and maintain UI policies, client scripts, business rules, and custom widgets for ServiceNow portals.
- Build, optimize, and enforce CMDB structures, ensuring data integrity and alignment with ITIL standards.
- Perform instance configuration, upgrades, patching, and security policy management (roles, ACLs).
- Monitor system performance, implement tuning, and resolve performance issues.
- Provide tier‑3 support for ITSM, ITAM, CSM modules; troubleshoot incidents, requests, and integrations with Azure AD, Intune, SCCM, etc.
- Participate in after‑hours code and configuration deployments.
Required Skills:
- Strong JavaScript and Glide API proficiency.
- Expertise in ServiceNow scripting (UI policies, client scripts, business rules).
- Experience with REST/SOAP integrations and MID Server configuration.
- Knowledge of ITIL processes and enterprise ITSM frameworks.
- Ability to work independently and within Agile/Scrum teams.
Required Education & Certifications:
- Certified System Administrator (CSA) – ServiceNow.
- Certified Application Developer (CAD) – ServiceNow.
- Minimum 3 years hands‑on ServiceNow development and administration experience.