- Company Name
- LightFeather
- Job Title
- ServiceNow Platform Engineer
- Job Description
-
**Job Title:** ServiceNow Platform Engineer
**Role Summary**
Senior ServiceNow Platform Engineer responsible for end‑to‑end platform upgrade cycles, performance diagnostics, scoped application development, and enterprise integration support. Provides technical leadership, guides junior developers, and serves as Release Manager for assigned customers in a highly governed, federal environment.
**Expectations**
- Execute 2–3+ full platform upgrade cycles per year in a multi‑instance environment.
- Maintain instance health, performance, and governance; mentor junior staff.
- Communicate blockers, risks, and recommendations clearly to internal leadership and customer stakeholders.
- Operate remotely, available during 9 AM–3 PM Eastern core hours.
- Maintain Secret clearance.
**Key Responsibilities**
- Lead platform upgrades, monthly patching, and instance cloning with post‑clone cleanup.
- Govern Skipped Records, ensuring proper OOTB vs. custom retention.
- Design, build, and deploy Scoped Applications using ServiceNow Studio, Application Repository, update sets, CI/CD pipelines, and AES.
- Perform advanced Root Cause Analysis on performance issues, database queries, script failures, and integration failures (REST/SOAP, MID Server, OAuth/MFA).
- Serve as Release Manager, coordinating deployments across customer teams and adhering to Change Request (CR) governance.
- Mentor junior developers and contribute to platform improvement initiatives.
- Engage in customer troubleshooting sessions and collaborate with cross‑functional teams.
**Required Skills**
- ServiceNow platform engineering – upgrades, governance, diagnostics, and performance tuning.
- Scoped Application architecture, Studio development, and best‑practice coding.
- Release engineering – Application Repository, update sets, version control, AES, CI/CD, multi‑instance deployment.
- Integration expertise – IntegrationHub, REST/SOAP web services, MID Server, enterprise authentication (OAuth, Mutual Auth, certificates).
- Strong problem‑solving, communication, and customer‑centric mindset.
- Experience in high‑governance, federal, or regulated environments; familiarity with ITSM, CMDB, ITOM.
**Required Education & Certifications**
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist (CIS) – Discovery, ITSM or equivalent (minimum one required).
- Bachelor’s degree in Computer Science or related field (preferred).