Artmac

About the Company

Artmac provides Digital, consulting and Management IT services to clients globally - As your trusted partner, let's reimagine how your business gets done. Merging your vision and our expertise, we help you achieve powerful results.It's our mission to help our customers achieve success. That can only be accomplished through strong, lasting relationships.

Artmac offers a wide array of solutions for a range of key verticals and horizontals.Starting from the strategy consulting right through to implementing IT solutions for clients. We provide solutions for a dynamic environment where business and technology strategies converge.

As partners to conceptualize and realize technology driven business transformation initiatives. With a world-class infrastructure and a global network, Artmac offers a wide array of solutions for a range of key verticals and horizontals.

For additional information, connect with our team today.
For information about Artmac Soft, visit linkedin.com/company/artmac-soft-llc/

Listed Jobs

Company Name

Artmac

Job Title

Lead Devops Platform Engineer (AWS & GCP)

Job Description

Job Title: Lead DevOps Platform Engineer (AWS & GCP) Role Summary: Architect, build, and maintain multi‑cloud DevOps platforms on AWS and GCP. Lead end‑to‑end CI/CD pipelines, Kubernetes operations, infrastructure automation, monitoring, security, and cost optimization. Expectations: * 7–15 years of professional DevOps experience with AWS and GCP. * Proven expertise in Kubernetes cluster management, IaC tooling, and cloud‑native observability. * Strong ability to integrate cross‑team collaboration and enforce security best practices. Key Responsibilities: 1. Design, implement, and maintain CI/CD pipelines for application deployments on AWS and GCP. 2. Manage Kubernetes clusters: deployment, scaling, monitoring, troubleshooting, and upgrades. 3. Automate infrastructure provisioning using Terraform, CloudFormation, or GCP Deployment Manager. 4. Deploy comprehensive monitoring, logging, and alerting solutions for cloud and container environments. 5. Collaborate with development teams to optimize application performance and reliability. 6. Enforce security hardening for cloud resources, container images, and networking configurations. 7. Perform cost‑management analysis and optimize resource usage across multi‑cloud environments. 8. Lead disaster recovery planning, testing, and implementation for critical workloads. Required Skills: * AWS (EC2, ECS/EKS, S3, Lambda, CloudFormation) and GCP (Compute Engine, GKE, Cloud Deployment Manager) proficiency. * Kubernetes administration (kubectl, Helm, Operators). * Infrastructure as Code: Terraform, CloudFormation, Deployment Manager. * CI/CD tools: Jenkins, GitHub Actions, GitLab CI, Argo CD. * Observability: Prometheus, Grafana, ELK/EFK stack, CloudWatch, Stackdriver. * Security: IAM, RBAC, image scanning, network policy, secret management. * Cost‑optimization and budgeting in multi‑cloud scenarios. * Disaster recovery strategy and execution. * Strong scripting (Bash, Python) and automation mindset. Required Education & Certifications: * Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience. * Relevant certifications (AWS Certified DevOps Engineer, GCP Professional Cloud DevOps Engineer, Certified Kubernetes Administrator) are highly desirable.

Houston, United states

On site

Senior

06-01-2026

Company Name

Artmac

Job Title

Technical Project Manager (Salesforce Service Cloud & Contact Center)

Job Description

**Job Title:** Technical Project Manager (Salesforce Service Cloud & Contact Center) **Role Summary:** Leads end‑to‑end delivery of call‑center and customer‑service programs, integrating Salesforce Service Cloud with contact‑center platforms. Acts as the single point of accountability, coordinating cross‑functional teams, vendors, and offshore partners to achieve business‑aligned outcomes while managing scope, schedule, budget, and risk. **Expectations:** - Drive program success from intake through implementation and operational hand‑off. - Align technical solutions with business objectives and maintain executive visibility. - Ensure governance, risk mitigation, and financial control across multiple initiatives. **Key Responsibilities:** - Own program delivery for Salesforce Service Cloud and contact‑center integrations. - Define scope, prioritize work, and build consensus with stakeholders, engineering, operations, and vendors. - Establish program governance, delivery standards, and executive reporting. - Develop and maintain detailed program plans, schedules, dependencies, and milestone tracking. - Facilitate team meetings, executive reviews, and status updates; communicate risks and mitigation plans. - Manage program budgets (capex and opex), forecast spend, and enforce financial controls. - Identify, track, and mitigate program risks and dependencies. - Oversee vendor and offshore partner performance, ensuring SLA/SLO compliance post‑implementation. - Ensure operational readiness through SOPs, runbooks, and support documentation. - Mentor project managers and technical leads; drive continuous improvement across delivery teams. **Required Skills:** - 5+ years technical program/project management experience. - Strong expertise with Salesforce Service Cloud and contact‑center technologies. - Proven ability to manage complex, cross‑functional programs. - Advanced risk, budget, and vendor management skills. - Excellent communication, leadership, and influencing abilities. - Results‑oriented with strong multitasking and priority‑balancing capabilities. **Required Education & Certifications:** - Bachelor’s degree or equivalent combination of education and experience. - Relevant project management certifications (e.g., PMP, PgMP, Scrum Master) preferred but not mandatory.

Dallas, United states

Hybrid

Senior

26-01-2026

Company Name

Artmac

Job Title

Oracle Service Cloud & Genesys CX Solution Architect

Job Description

**Job Title** Oracle Service Cloud & Genesys CX Solution Architect **Role Summary** Lead design, implementation, and integration of Oracle Service Cloud (RightNow) and Genesys Cloud CX solutions for enterprise contact centers. Serve as the primary liaison among business stakeholders, technical teams, and vendors to deliver best‑practice CRM and telephony architectures, ensuring seamless data flow, security compliance, and optimal customer experience. **Expectations** - 8–15 years of progressive experience in CRM leadership or consulting, with 5+ years on Oracle Service Cloud. - Proven track record managing cross‑functional projects in large enterprise settings. - Hands‑on experience with middleware/integration platforms (MuleSoft, Oracle Integration Cloud). - Strong background in customer service operations, workflow automation, and contact‑center best practices. - Excellent communication, stakeholder management, and onsite leadership skills. - Ability to produce detailed functional and technical documentation. - Demonstrated knowledge of customer‑experience analytics and reporting (Oracle BI, Genesys reporting). - Familiarity with scripting in Oracle Service Cloud (JavaScript, PHP). - Commitment to security, compliance, and data‑privacy standards (GDPR, HIPAA). **Key Responsibilities** - Lead onsite configuration, customization, and integration of Oracle Service Cloud with Genesys Cloud CX. - Design and implement telephony integration (SIP, IVR, call routing) and omnichannel workflows. - Translate business requirements into system design, rules, and service‑queue logic. - Oversee Genesys Architect flow design and telephony routing. - Coordinate data synchronization with ERP, knowledge bases, and reporting systems. - Troubleshoot issues, drive continuous improvement, and optimize platform performance. - Train and mentor client users and IT staff on new features, best practices, and incident management. - Act as the primary liaison between business users, technical teams, and vendors. - Ensure adherence to security, compliance, and data‑privacy requirements. **Required Skills** - Oracle Service Cloud (RightNow) configuration & customization - Genesys Cloud CX architecture and flow design - Middleware integration (MuleSoft, Oracle Integration Cloud) - Telephony integration (SIP, IVR, call routing) - Scripting: JavaScript, PHP - Customer‑experience analytics (Oracle BI, Genesys reporting) - Workflow and process automation design - Documentation (functional & technical) - Stakeholder & vendor management - Compliance & data‑privacy (GDPR, HIPAA) **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - Oracle B2C Service Certified (or equivalent) - Genesys Cloud Certified Professional (or equivalent) ---

San jose, United states

On site

Senior

02-02-2026

Company Name

Artmac

Job Title

Oracle Service Cloud (Fusion) CRM Technical Lead

Job Description

Job Title: Oracle Service Cloud (Fusion) CRM Technical Lead Role Summary: Lead the design, implementation, and enhancement of Oracle Service Cloud Fusion solutions to deliver improved customer experience and operational efficiency, serving as the primary subject matter expert for CRM and contact center best practices. Expectations: 9–15 years of professional experience, including 5+ years in CRM leadership or consulting roles focused on Oracle Service Cloud; proven project management in cross‑functional enterprise settings; strong stakeholder management, communication, and documentation skills; ability to work on site with enterprise teams; holds Oracle certifications (e.g., Oracle B2B Service Certified). Key Responsibilities: • Design, configure, and implement Oracle Service Cloud Fusion solutions, including workflows, system configurations, and integrations. • Develop detailed functional and technical documentation (business requirements, integration designs, workflows). • Manage cross‑functional projects, ensuring alignment with business goals, timelines, budgets, and quality standards. • Serve as SME on CRM, customer service operations, and contact center best practices. • Lead the creation and delivery of analytics and reporting (Oracle BI, Genesys reporting) to measure customer experience and operational performance. • Provide mentorship and guidance to team members on technical and process improvements. Required Skills: • 5+ years of Oracle Service Cloud (Fusion) CRM leadership experience. • Proficiency with middleware/integration tools (MuleSoft, Oracle Integration Cloud). • Scripting expertise in JavaScript and PHP for Oracle Service Cloud. • Strong understanding of customer service operations and contact center best practices. • Project management and stakeholder engagement capabilities. • Excellent written and verbal communication for documentation and stakeholder briefings. • Analytical skills for customer experience analytics and reporting. Required Education & Certifications: • Bachelor’s degree or equivalent combination of education and experience. • Oracle B2B Service Certified (or equivalent Oracle Service Cloud certification).

San jose, United states

On site

Senior

02-02-2026