- Company Name
- Export Development Canada | Exportation et développement Canada
- Job Title
- Digital Delivery Manager – Salesforce, Sales Enablement and Automation (SEA) group
- Job Description
-
**Job Title**
Digital Delivery Manager – Salesforce, Sales Enablement and Automation (SEA)
**Role Summary**
Lead the Salesforce, Sales Enablement and Automation team to design, deliver, and operate integrated process‑automation solutions. Manage the full transformation lifecycle – from strategy through implementation, risk and budget oversight, to ongoing support. Drive alignment between business objectives and technology solutions, ensuring effective delivery processes, high team productivity, and customer‑centric outcomes.
**Expectations**
- Achieve alignment between corporate digital roadmap and SEA automation initiatives.
- Deliver projects on schedule, within scope, and within budget.
- Maintain a high‑performing, satisfied team through coaching, development, and recognition.
- Communicate transparently with stakeholders, managing expectations and reporting progress.
- Uphold security, compliance, and data governance standards across all solutions.
**Key Responsibilities**
- Build and lead a multidisciplinary SEA delivery team (developers, analysts, architects).
- Interpret business requirements into scalable Salesforce and automation solutions.
- Manage the end‑to‑end transformation life‑cycle: planning, design, build, test, deployment, and post‑go‑live support.
- Establish and maintain project governance, including risk registers, issue logs, scope control, and change management.
- Control project budgets, resource allocations, and contract negotiations.
- Guide strategic process‑automation initiatives, leveraging tools such as ServiceNow, Salesforce Flow, and other workflow platforms.
- Drive continuous improvement of delivery practices, adopting Agile/Scrum or other modern frameworks.
- Ensure integration of SEA solutions with enterprise data models and security policies.
- Report project health, KPIs, and ROI to executive leadership.
**Required Skills**
- Proven leadership of cross‑functional digital delivery teams.
- Strong project and program management (Agile/Scrum, Kanban, or similar).
- Deep knowledge of Salesforce architecture, Flow, Process Builder, and Lightning components.
- Experience with digital workflow and process‑automation platforms, preferably ServiceNow.
- Understanding of data integration, API strategy, and basic cybersecurity principles.
- Budgeting, risk and contract management expertise.
- Excellent stakeholder engagement, communication, and change‑management abilities.
- Analytical mindset with ability to translate business metrics into technical requirements.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Systems, Business Information Technology, or related discipline.
- Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder or Platform Developer).
- ServiceNow Certified System Administrator or Integrator (preferred).
- Project Management certification (PMP, PRINCE2, or equivalent) is highly desirable.
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