Satigo Ltd

About the Company

Investing in + Transforming the Technology Talent Industry.

Our mission is to pioneer workforce solutions as trusted advisors to our clients, uncover people challenges and provide effective and sustainable workforce solutions.

Our business model is made up of two core divisions, giving our clients high levels of specialism:

Residency - Residency is a new-era Digital Capability Partner (SME) with a mission to help public sector bodies better support UK citizens through the rapid digitalisation of critical products and services.

Engage UK Public Sector specialists and teams who can assist you in the design, development and deployment of digital products and services for UK.

Nine - Nine is a global headhunting service specialising in GTM and Technology critical hires. Strategically Securing Top Talent for Exponential Business Growth.
Globally trusted for essential Go-To-Market and Technology hires. Our experienced team supports growth with regional expertise in Europe, US, LATAM, MENA & APAC.

Visit our website for more information at http://www.satigo.com

Visit our social channels at https://linktr.satigo

Listed Jobs

Company Name

Satigo Ltd

Job Title

Microsoft Desktop Support Engineer – 2nd Line

Job Description

**Job Title:** Microsoft Desktop Support Engineer – 2nd Line **Role Summary:** Provide 1st and 2nd line technical support for Windows‑based desktops, laptops, and related services. Manage device provisioning, user account lifecycle, and security compliance using Microsoft 365, Azure AD, Intune, and related tools in a multi‑site environment. **Expectations:** - Minimum 2 years experience in desktop/IT support. - Proven hands‑on experience with Windows 10/11, Azure AD, Active Directory, and Intune. - Ability to troubleshoot hardware, software, network, and security issues. - Strong communication and problem‑solving skills; able to work independently and within a fast‑paced team. **Key Responsibilities:** - Deliver 1st and 2nd line support for hardware, software, and network incidents. - Deploy, configure, and manage Windows 10/11 devices via Intune and Autopilot. - Perform user account provisioning, de‑provisioning, and password management in Azure AD and Active Directory. - Resolve issues related to Office 365, VPN, MFA, and conditional access policies. - Apply patching, compliance checks, and security updates; monitor endpoint protection tools (e.g., Defender, Mimecast, CrowdStrike). - Maintain accurate technical documentation and contribute to knowledge‑base articles. - Assist with onboarding/offboarding processes and device inventory management. **Required Skills:** - Windows 10/11 desktop support. - Microsoft 365 administration (Exchange, Teams, SharePoint). - Azure AD, Active Directory, and Intune (MDM) configuration. - Familiarity with endpoint security solutions (Defender, Mimecast, CrowdStrike). - Basic networking concepts and VPN troubleshooting. - Strong written and verbal communication. - Ability to prioritize and manage multiple tickets simultaneously. **Required Education & Certifications:** - Associate or bachelor’s degree in Information Technology, Computer Science, or related field **or** equivalent professional experience. - Preferred: Microsoft Certified: Modern Desktop Administrator Associate or comparable certification.

London, United kingdom

On site

Junior

10-09-2025