- Company Name
- Metro Inc.
- Job Title
- E-commerce Project Manager
- Job Description
-
**Job title**
E‑commerce Project Manager
**Role Summary**
Oversee a portfolio of e‑commerce initiatives involving external partners and solutions, from launch through post‑deployment evaluation. Ensure alignment with stakeholders, maintain project standards, track KPIs, mitigate risks, and deliver measurable results.
**Expectations**
Consistently deliver high‑quality programmes on time and within budget; standardise project processes; communicate transparently with all stakeholders; manage supplier relationships; support financial governance and reporting.
**Key Responsibilities**
- Lead and manage cross‑functional initiatives with external vendors from concept to post‑deployment review.
- Identify, assess, and mitigate project risks and interdependencies to ensure smooth, timely execution.
- Implement standardised project management practices, tools, and methodologies for performance monitoring and reporting.
- Develop and monitor KPIs (scope, schedule, budget, resources, risks, benefits); recommend corrective actions.
- Communicate program status, risks, milestones, and outcomes to internal and external stakeholders, including senior leadership.
- Manage supplier and partner relationships, ensuring contractual delivery, quality standards, and compliance.
- Facilitate consistent communication among all stakeholders to maintain alignment, collaboration, and transparency.
- Analyse feasibility for partner service launches; coordinate with operations, IT (product catalog), marketing, and external partners; validate online catalog quality.
- Maintain and disseminate updated service lists for all food brands; track customer‑service requests, ServiceNow tickets, IT security incidents, and holiday store schedules.
- Audit and process invoices from external partners, coordinate adjustments with finance, and oversee reconciliations.
- Generate, update, and communicate weekly sales reports.
**Required Skills**
- 5–7 years of complex, cross‑functional project/program management experience.
- PMP certification (Project Management Professional).
- Bilingual in English and French (essential for collaboration with monolingual colleagues).
- Excellent written and verbal communication, interpersonal, and stakeholder‑management skills.
- Strong analytical and problem‑solving capabilities.
- Financial acumen: budgeting, variance analysis, and program financial oversight.
- Ability to negotiate and manage supplier contracts and relationships.
**Required Education & Certifications**
- Bachelor’s degree in Business Administration, Project Management, or a related field (MBA a plus).
- PMP certification.