- Company Name
- Joulé
- Job Title
- Sales Operations Analyst
- Job Description
-
**Job Title:**
Sales Operations Analyst
**Role Summary:**
Manages the end-to-end Quote‑to‑Cash (Q2C) lifecycle, ensuring data accuracy and process efficiency across SAP and Salesforce platforms. Provides Salesforce administration support, coordinates change management, and collaborates cross‑functionally with Sales, Operations, and Finance to optimize order processing and revenue recognition.
**Expectations:**
- Deliver timely, high‑quality work in a fast‑paced, cross‑functional environment.
- Maintain meticulous data integrity and document all workflow changes.
- Prioritize multiple concurrent requests while meeting established deadlines.
**Key Responsibilities:**
- Oversee Q2C operations: quote creation, order fulfillment, invoicing, and billing in SAP.
- Manage customer master data, pricing conditions, order records, and invoicing processes, ensuring consistency across systems.
- Monitor Q2C workflows, identify bottlenecks, and resolve issues affecting order processing or revenue recognition.
- Test, deploy, and support SAP Q2C enhancements and changes, including go‑live readiness and post‑go‑live validation.
- Administer Salesforce.com (Lightning): manage users, profiles, roles, permissions, and data access; create custom fields, Lightning Record Pages, Reports, and Dashboards.
- Execute data hygiene tasks: deduplication, cleanup, and quality assurance of Salesforce data.
- Support migration testing and go‑live stabilization for SAP and Salesforce initiatives.
**Required Skills:**
- 3–5 years’ experience with SAP SD/MM functional roles or equivalent.
- Hands‑on expertise with SAP ERP transactions (MM01, XD01, VA01, VF01, etc.).
- Salesforce Lightning administration experience, including setup, configuration, and data management (Data Loader).
- Deep understanding of the Quote‑to‑Cash process and material master data lifecycle.
- Strong analytical, problem‑solving, and documentation abilities.
- Excellent communication, organizational, and cross‑functional collaboration skills.
- Detail‑oriented approach to managing large data sets.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Information Systems, Finance, or related field (preferred).
- SAP Certified Application Associate – Sales and Distribution or equivalent.
- Salesforce Certified Administrator (preferred).