RAIS USA

Company Name: RAIS USA
Job Title: L2 Desktop Support Technician
Job Description: **Job Title:** L2 Desktop Support Technician **Role Summary:** Provide on-site and remote technical support for hardware, software, and infrastructure, focusing on issue resolution, user onboarding/offboarding, and system maintenance. **Expectations:** Deliver timely, customer-focused solutions aligned with SLAs, document processes, collaborate cross-functionally, and resolve complex technical issues independently. **Key Responsibilities:** - Install, configure, and troubleshoot desktop/laptop hardware, peripherals, printers, and conference room technology. - Provision/deprovision user accounts, access rights, and laptop images for onboarding/offboarding. - Administer desktop software, email systems (Exchange), file systems, and web applications. - Resolve ServiceNow tickets with adherence to SLAs; escalate unresolved issues to vendors or teams. - Maintain inventory, license usage records, and password/file system security. - Test, deploy, and document new software/systems; create end-user training materials and knowledge base articles. **Required Skills:** - Windows/macOS troubleshooting and configuration, Active Directory, and Microsoft Office 365 administration. - Experience with remote support tools, ServiceNow, and basic network troubleshooting. - Strong customer service, communication, documentation, and problem-solving abilities. - Proficiency in installing/deploying software and managing user access. **Required Education & Certifications:** Associate/Bachelor’s degree in IT/technical field or equivalent experience. Certifications in Windows/Mac administration or Office 365 preferred.

Waltham, United states

On site

16-10-2025

Company Name: RAIS USA
Job Title: Lead Java Developer – Healthcare Domain
Job Description: **Job Title:** Lead Java Developer – Healthcare Domain **Role Summary:** Experienced Java leader responsible for architecting, developing, and delivering high‑performance microservices solutions in the healthcare provider sector. Drives full‑life‑cycle projects, ensures scalability and reliability, collaborates with cross‑functional teams, and mentors junior developers. **Expectations:** - Minimum 10 years of hands‑on Java application development. - At least 7 years of experience within the healthcare provider domain. - Proven ability to lead technical teams and manage end‑to‑end delivery. - On‑site work in Chicago, IL (100% onsite). **Key Responsibilities:** - Lead software development initiatives from concept through deployment. - Design, develop, and maintain Java‑based microservices using Spring (Boot, MVC, Cloud). - Define and enforce architectural standards and best practices. - Collaborate with product managers, architects, QA, and operations to ensure successful releases. - Conduct code reviews, provide technical mentorship, and guide junior team members. - Troubleshoot, profile, and optimize application performance. - Ensure adherence to testing, CI/CD, and security standards. **Required Skills:** - Expert proficiency in Java (SE/EE) and Spring ecosystem (Boot, MVC, Cloud, Data). - Strong knowledge of microservices architecture, RESTful APIs, and containerization (Docker/Kubernetes). - Experience with relational databases (e.g., Oracle, PostgreSQL) and ORM frameworks (Hibernate/MyBatis). - Familiarity with CI/CD pipelines, Git, Maven/Gradle, and automated testing frameworks. - Solid understanding of healthcare provider workflows, standards (HL7, FHIR) is a plus. - Excellent problem‑solving, analytical, and communication skills. - Leadership and team‑coaching capabilities. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or a related discipline. - Relevant certifications (e.g., Oracle Java SE, Spring Professional, AWS Certified Solutions Architect) are optional but advantageous.

Chicago, United states

On site

Senior

23-10-2025

Company Name: RAIS USA
Job Title: AI Developer – Moveworks Platform
Job Description: **Job Title:** AI Developer – Moveworks Platform **Role Summary:** Build, deploy, and optimize AI‑driven workflows and conversational bots on the Moveworks platform to improve workplace productivity and employee experience. **Expectations:** - Deliver end‑to‑end conversational AI solutions that integrate with enterprise tools (ServiceNow, Jira, Workday, Slack, Microsoft Teams). - Maintain high model performance, ensuring data privacy, security, and compliance. - Collaborate with cross‑functional stakeholders to define use cases and automate support processes. **Key Responsibilities:** - Design, develop, and deploy AI‑driven workflows and bots using Moveworks. - Integrate Moveworks with ITSM and collaboration platforms (ServiceNow, Jira, Slack, Teams, Workday). - Develop, tune, and maintain NLP/NLU models to enhance response accuracy and engagement. - Monitor system performance, perform model tuning, and optimize automation pipelines. - Ensure compliance with data privacy, security standards, and company policies. - Stay current with Moveworks releases, AI frameworks, and industry best practices. **Required Skills:** - 4+ years as an AI Developer, NLP Engineer, or Automation Engineer. - Hands‑on experience with Moveworks (mandatory). - Strong knowledge of conversational AI, NLP, NLU, and machine learning models. - Integration experience with ITSM tools (ServiceNow, Jira Service Management). - Proficiency in Python, REST APIs, and automation scripting. - Familiarity with enterprise chat tools (Slack, Teams). - Excellent communication and collaboration skills for distributed teams. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or related field. - Certifications in AI/ML, NLP, or relevant platforms (e.g., Microsoft Certified: Azure AI Engineer, Google Cloud AI/ML) are a plus.

United states

Remote

Junior

03-11-2025

Company Name: RAIS USA
Job Title: Automation Engineer
Job Description: Job Title: Automation Engineer Role Summary: Design, develop, and implement end‑to‑end automation solutions using Microsoft Power Platform, RPA tools (UiPath, Blue Prism), and AI/GenAI services. Integrate automations with enterprise applications, lead lifecycle management, and mentor junior developers. Expactations: • 7–12+ years of experience in Automation, Power Platform, or RPA • Contract employment, onsite delivery Key Responsibilities: - Build solutions in Power Apps, Power Automate (Cloud & Desktop), AI Builder, Copilot Studio - Develop, test, and maintain RPA bots with UiPath and/or Blue Prism, including orchestration and bot lifecycle management - Own end‑to‑end automation lifecycle: Requirements → Design → Development → UAT → Deployment - Integrate automation with SharePoint, Dynamics 365, Salesforce, SAP, Oracle, ServiceNow, and REST APIs - Design and implement AI/LLM‑driven automations using Azure OpenAI, GPT, and GenAI techniques - Produce technical documentation: PDD, SDD, release notes; enforce RPA/Power Platform governance policies - Collaborate with global teams, provide technical guidance, and mentor junior developers Required Skills: - Advanced proficiency in Power Apps, Power Automate, Dataverse, AI Builder, and Power Platform connectors - Hands‑on experience with UiPath or Blue Prism, including orchestrators and bot development best practices - Solid understanding of SQL, Python, .NET, and REST API integration - Familiarity with cloud platforms (AWS, Azure, GCP) and data warehousing solutions (Snowflake, Redshift, Databricks) is advantageous - Strong analytical, problem‑solving, and communication skills; ability to work independently and lead initiatives Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience) - Relevant RPA certification (UiPath Advanced RPA Developer, Blue Prism Developer, etc.) preferred.

Madison, United states

On site

Senior

12-11-2025

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