Lucid Support Services Ltd

About the Company

Lucid is a multi-award winning established, reliable and trusted IT Employment Services and IT Project Delivery provider throughout the UK. For the past 20 years, we have supplied specialist qualified and certified IT Professionals for interim, project, temporary, back-fill and executive level roles. Our mission is to go beyond just simply providing another person or team. We want to deliver a rapid, relevant and cost effective solution that will exceed expectations, reducing the amount of stress and inconvenience that can be caused by impending projects or skills and staff shortages. As leading experts in consultancy, management, development, administration and support based specialists across the whole spectrum of technologies. Our extensive range of skills include areas like mainframe, mid-range, software development, database, network, security, server, desktop, help-desk, bespoke environments to name just a few! We want to be the best, most straight forward IT Employment Services provider to all our clients and consultants. For further details, please visit our website www.lucid-support.com where you can register with us on our online portal.

Listed Jobs

Company Name

Lucid Support Services Ltd

Job Title

1st/2nd Line Support Engineer

Job Description

London, United kingdom

On site

01-10-2025

Company Name

Lucid Support Services Ltd

Job Title

Infrastructure Project Manager

Job Description

Job Title: Infrastructure Project Manager Role Summary: Lead and deliver a Windows Server lifecycle upgrade programme, taking over an in‑flight project, coordinating multi‑disciplinary teams to transition the existing server estate to supported operating systems while maintaining schedule, scope, budget, and quality. Expectations: Deliver the migration within the agreed timeframe and budget, minimise business disruption, ensure all governance, change control, and quality controls are met, and provide transparent reporting to senior stakeholders and governance boards. Key Responsibilities: - Assume day‑to‑day ownership of the Windows Server migration programme, ensuring smooth handover and continuity. - Oversee the migration of the existing server estate to new OS versions, guaranteeing minimal downtime. - Manage dependencies, risks, and resource allocation across multiple workstreams. - Coordinate with internal technical teams, business stakeholders, and external partners to maintain delivery cadence. - Track and report progress to governance boards and senior stakeholders; drive timely decision‑making. - Maintain focus on deliverables, keeping the programme on time and within budget. - Implement and maintain effective RAID management and change control processes. - Ensure QA, testing, and acceptance criteria are satisfied before go‑live. - Resolve blockers and escalations to sustain momentum in a fast‑paced environment. - Coordinate service transition, ensuring workloads meet governance, service acceptance, and operational readiness for go‑live. Required Skills: - Proven experience delivering infrastructure lifecycle and OS migration projects in enterprise environments. - Track record of completing large‑scale Windows Server migrations or similar upgrades. - Strong resource management and stakeholder management abilities (technical teams to C‑suite). - Deep understanding of infrastructure dependencies, risks, and governance in OS upgrade programmes. - Ability to step into in‑flight projects, quickly establishing control and direction. - Comfortable working in fast‑paced, high‑change delivery environments. - Familiarity with hybrid cloud and modern datacentre environments. - Experience in regulated or large‑scale enterprise organisations. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. - Project Management Professional (PMP), PRINCE2, or equivalent certification preferred. ---

London, United kingdom

On site

01-10-2025

Company Name

Lucid Support Services Ltd

Job Title

Cloud DevOps Support Engineer

Job Description

**Job Title:** Cloud DevOps Support Engineer **Role Summary:** Operational support and technical expertise for AWS and Azure environments, balancing hands-on cloud platform management with rotational project delivery opportunities to build cloud-native skills. **Expectations:** - 80% operational focus on maintaining cloud environments; 20% potential for project-based work (migration, modernization). - Demonstrate automation-first approach, collaboration across technical teams, and commitment to certification progression. **Key Responsibilities:** - Troubleshoot AWS and Azure environments, manage incidents, monitor systems, and implement backup/recovery solutions. - Design/deploy Infrastructure-as-Code (IaC) templates (Terraform, CloudFormation, ARM/Bicep) and automate operational workflows. - Maintain CI/CD pipelines, GitOps workflows, and cloud resource lifecycle management. - Support cost optimization (FinOps), cloud security, and adoption of AI/ML/GenAI solutions. - Collaborate with cross-functional teams (security, development) to resolve incidents and improve operational efficiency. - Contribute to documentation, process improvement, and knowledge sharing within cloud operations. **Required Skills:** - Extensive AWS/Azure platform operations (troubleshooting, monitoring, incident resolution). - Proficiency in IaC (Terraform, CloudFormation) and automation scripting (Python, PowerShell/Bash). - Experience with CI/CD tools (Git, DevOps workflows) and cloud-native technologies (PaaS, serverless). - Strong communication for technical collaboration and client-facing engagement. **Required Education & Certifications:** - AWS Certified Associate (mandatory); commitment to pursue AWS Professional-level certification (DevOps or Solutions Architect preferred). - Azure certification or equivalent experience strongly preferred. - Preferred experience: Windows Server migration to AWS Workspaces/Azure AVD, AI/ML operational support.

Bristol, United kingdom

On site

02-10-2025

Company Name

Lucid Support Services Ltd

Job Title

Technical Support Engineer

Job Description

**Job Title:** Technical Support Engineer **Role Summary:** Provide advanced technical support for Amazon Connect and telephony systems, resolving complex incidents and maintaining contact center solutions. **Expectations:** - Investigate and resolve complex incidents related to call flows, IVR configurations, agent profiles, and telephony routing. - Maintain/updating Amazon Connect and telephony system configurations to align with business needs. - Support integration with CRM platforms (e.g., Pega) and third-party tools. - Monitor system performance, conduct root cause analysis, and document solutions for recurring issues. - Participate in incident bridge calls (P1/P2) and contribute technical expertise. **Key Responsibilities:** - Escalated incident resolution for call flows, IVR, agent profiles, and routing. - Configuration management for Amazon Connect and telephony systems. - CRM/integration support and troubleshooting. - Performance monitoring and root cause analysis. - Knowledge base documentation updates. **Required Skills:** - Hands-on experience with Amazon Connect, SIP trunking, and telephony protocols. - Proficiency in AWS services and contact center architecture. - Call flow design, troubleshooting, and network diagnostics. - Voice quality monitoring tools and scripting (Python/PowerShell). **Required Education & Certifications:** Not specified.

Glasgow, United kingdom

On site

02-10-2025