- Company Name
- Agilus Work Solutions
- Job Title
- Program Manager
- Job Description
-
**Job Title**
Program Manager
**Role Summary**
Lead strategic multi‑project programs in the financial sector, ensuring delivery within scope, budget, and governance frameworks. Own planning, execution, financial control, stakeholder alignment, and coaching of PMs and project staff.
**Expectations**
* Deliver predictable, high‑quality outcomes for programs exceeding $1 M.
* Manage multiple concurrent projects (10–50 team members) across product, IT, operations, and client functions.
* Apply hybrid Waterfall‑Agile (SAFe) methodology, maintain enterprise governance, and meet OKRs.
**Key Responsibilities**
1. **Program Leadership & Governance**
- Own end‑to‑end planning, execution, and governance for complex, interdependent projects.
- Establish steering‑committee cadence, reporting, decision forums, and communication plans.
- Serve as primary escalation point; resolve issues and drive decisions.
2. **Delivery Oversight**
- Oversee delivery of 2+ concurrent projects, ensuring scope, timing, budget, quality, and methodology compliance.
- Guide PMs on appropriate delivery methodology and conduct RAID reviews.
3. **Financial & Resource Management**
- Develop and monitor OPEX/ CAPEX allocations, vendor spend, burn rate, forecasts, and variances.
- Maintain program‑wide resource visibility; resolve capacity constraints with functional managers.
4. **Stakeholder Management**
- Facilitate steering‑committee meetings; update sponsors, executives, product & IT leaders.
- Act as primary delivery contact for client‑facing programs; manage expectations and SOW changes.
- Oversee vendor commitments, payments, and escalations.
5. **Team Leadership & Coaching**
- Mentor PMs, PCOs, and delivery staff; deliver performance feedback with Portfolio Managers.
- Foster accountability and continuous improvement culture.
6. **Planning, Reporting & Compliance**
- Prepare all program‑level reports (dashboards, financial updates, risk summaries).
- Support early‑stage planning: requirements, scoping, due diligence, estimation.
- Ensure documentation aligns with portfolio OKRs and audit/compliance requirements.
**Required Skills**
* Executive stakeholder influence and cross‑functional alignment.
* Leadership of cross‑functional teams (10–50).
* Expertise in hybrid Waterfall‑Agile (SAFe) delivery.
* Enterprise governance, financial controls, RAID, change control.
* Strong communication, escalation management, and decision‑making.
**Required Education & Certifications**
* College diploma or bachelor’s degree in relevant discipline (or equivalent experience).
* PMP, PRINCE2, or PgMP (minimum) for <4 years of PM experience or <5 years as Senior PM.
* Agile/SAFe certifications (PMI‑ACP, Leading SAFe, Scrum Master) preferred.
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