- Company Name
- Bayside Solutions
- Job Title
- Cloud Application Engineer
- Job Description
-
**Job Title:** Cloud Application Engineer
**Role Summary:**
Design, develop, configure, and maintain cloud‑based SaaS applications and data integration solutions. Ensure reliable operation, performance monitoring, and seamless API integration across Azure, AWS, and GCP environments while supporting ITSM/ITOM platforms and automating workflows.
**Expectations:**
- Deliver scalable cloud solutions that meet functional and security requirements.
- Maintain high availability and performance through proactive monitoring and incident response.
- Collaborate with cross‑functional teams to integrate and automate business processes.
- Provide accurate reporting, dashboards, and documentation for stakeholders.
**Key Responsibilities:**
- Build and maintain data pipelines using SSIS, Talend, Boomi, or SnapLogic.
- Develop scripts and custom logic in JavaScript, Python, PowerShell, Glide, and Apex.
- Configure and troubleshoot SaaS applications (ServiceNow, BMC Remedy, Zendesk, Salesforce, Workday, SAP Service Cloud, Oracle Fusion, PeopleSoft, etc.).
- Implement and manage monitoring/alerting solutions (PagerDuty, Datadog, SumoLogic).
- Design and enforce role‑based access control (RBAC) and security policies.
- Integrate systems via REST and SOAP APIs; create and maintain dashboards/reports using SQL.
- Automate workflows using low‑code/no‑code platforms and ITSM/ITOM tools.
**Required Skills:**
- **Databases:** MySQL, MSSQL, Oracle, SQL reporting/dashboarding
- **Scripting/Programming:** JavaScript, Python, PowerShell, Glide, Apex
- **ETL/Data Integration:** SSIS, Talend, Boomi, SnapLogic
- **Monitoring & Alerting:** PagerDuty, Datadog, SumoLogic
- **Cloud Platforms:** Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP)
- **ITSM/ITOM:** ServiceNow, BMC Remedy/Helix, Cherwell, Ivanti Neurons, Zendesk, Freshservice, Jira Service Management, SysAid
- **Enterprise SaaS:** Salesforce, Workday, SAP Service Cloud, Oracle Fusion, PeopleSoft
- **API Integration:** REST, SOAP
- **Workflow Automation & Low‑code/No‑code:** Platform configuration, RBAC
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
- Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, Google Cloud Professional Cloud Architect) preferred.
- ITSM/ITIL certification preferred but not mandatory.