Bestow

www.bestow.com

1 Job

282 Employees

About the Company

Bestow partners with top life insurance carriers to deploy cutting-edge technology and data solutions that reduce costs, maximize efficiency, and drive growth by streamlining processes from origination and underwriting through administration.

Listed Jobs

Company Name: Bestow
Job Title: Associate Technical Solutions Engineer II
Job Description: **Job Title:** Associate Technical Solutions Engineer II **Role Summary:** Serve as the first‑line technical support engineer for Bestow’s digital life‑insurance platform, collaborating with product engineers, product managers, customer experience, and partner teams to diagnose, resolve, and document issues. Act as a liaison between internal stakeholders and external partners, ensuring platform stability and optimal partner experience. **Expectations:** - Provide timely, accurate support for complex tickets beyond general CX scope. - Escalate Tier 2/3 issues appropriately while handling less‑complex problems independently. - Communicate technical details clearly to both technical and non‑technical audiences. - Maintain vigilance on service health and proactively address potential outages. - Contribute to continuous improvement of support processes and documentation. **Key Responsibilities:** - Review, triage, and resolve support tickets; validate ticket accuracy. - Collaborate with internal engineers, product managers, and partner engineers to deliver bug fixes and work‑arounds. - Coordinate with CX and Tier 2/3 teams to track issue resolution and share partner‑impact insights. - Monitor critical services on a regular cadence to prevent downtime. - Produce clear technical documentation and knowledge‑base articles. - Utilize ticketing systems (Jira, Salesforce, Zendesk) to log actions and outcomes. **Required Skills:** - Full‑stack software development experience (Python, Go, or TypeScript). - ≥ 6 months professional experience querying and debugging data with SQL. - Proficiency with logging/monitoring tools (e.g., New Relic). - Strong written and verbal communication; ability to translate technical concepts for diverse audiences. - Hands‑on experience with ticketing platforms (Jira, Confluence, Salesforce, Slack). - Customer‑centric mindset, teamwork orientation, and adaptability to evolving technology. - Preferred: knowledge of insurance domain, API design, event‑driven architectures, Atlassian suite expertise. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent practical experience). - No specific certifications mandated; relevant technical certifications (e.g., AWS, Azure, SQL) are a plus.

United states

Remote

16-12-2025