University Health Network

www.uhn.ca

43 Jobs

11,175 Employees

About the Company

University Health Network (UHN) is Canada's largest research hospital, which includes Toronto General and Toronto Western Hospitals, Princess Margaret Cancer Centre, the Toronto Rehabilitation Institute and the Michener Institute for Education at UHN. The scope of research and complexity of cases at UHN has made it a national and international source for research, education and patient care.

UHN is a research hospital affiliated with the University of Toronto, with major research in cardiology, transplantation, neurosciences, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.

The Toronto General & Western Hospital Foundation, The Princess Margaret Cancer Foundation and Toronto Rehab Foundation allow us to fulfill our purpose by engaging our generous donor community and raising critical funds for research, education and improving the experience of our patients.

Our Purpose:
Transforming lives and communities through excellence in care, discovery and learning.

Our Primary Value:
The needs of patients come first.

Our Values:
Safety, compassion, teamwork, integrity and stewardship.

Listed Jobs

Company Name: University Health Network
Job Title: Digital Technician (IT Service Desk Agent)
Job Description: **Job Title** Digital Technician (IT Service Desk Agent) **Role Summary** Provide first‑line technical support to an internal user base across a 24/7/365 service desk, resolving hardware, software, and network issues while maintaining accurate incident documentation in ServiceNow. **Expectations** - Shift‑flexible availability, including nights, weekends, and holidays. - Strong customer‑service orientation and conflict‑management skills. - Commitment to process adherence, documentation accuracy, and proactive incident escalation. **Key Responsibilities** - Receive and triage support requests via phone, email, and chat. - Troubleshoot and resolve issues for PCs, Macs, laptops, printers, mobile devices, and tablets. - Resolve application problems for Microsoft Office, VPN, Citrix, MDM, and clinical/business tools. - Diagnose connectivity and network problems, including IP/TCP‑IP, VPN, and remote access. - Handle email issues, especially Microsoft Outlook. - Manage Active Directory tasks: password resets, user account lifecycle, group and OU management. - Document all steps in ServiceNow, ensuring complete field entry. - Update end users, resolver groups, and management on incident status. - Identify potential major incidents and initiate escalation. - Review and flag knowledge articles for updates. - Perform ad‑hoc tasks and comply with Occupational Health & Safety regulations. **Required Skills** - 2–3 years of IT support/service desk experience. - Proficiency with Windows 10/11, Microsoft Office, Outlook, and basic Mac support. - Strong troubleshooting and diagnostic ability for hardware, software, and networking. - Familiarity with Active Directory administration (user, group, OU). - Excellent verbal and written communication skills. - Detail‑oriented, process‑focused, self‑motivated, and able to multitask. - Team player with good interpersonal skills. **Required Education & Certifications** - Minimum of a 2‑year community college diploma in Computer Science, Information Technology, or equivalent. - ITIL v3/v4 Foundation certification is an asset.

Company Name: University Health Network
Job Title: Cogito Business Intelligence Analyst
Job Description: **Job Title** Cogito Business Intelligence Analyst **Role Summary** Develop, test, deploy, and maintain Epic Cogito reporting content, dashboards, and scorecards. Lead requirement gathering, produce requirement documentation, ensure data accuracy, and support end‑users across clinical and business functions. Maintain the Epic Analytics Catalog, enforce reporting security, and collaborate with developers and subject‑matter experts to deliver timely, high‑quality analytics solutions. **Expactations** - Deliver accurate, user‑friendly reports and dashboards that meet defined business requirements. - Maintain up‑to‑date documentation and metadata for all reporting artifacts. - Support Epic system updates by validating new content and mitigating reporting impacts. - Serve as the primary point of contact for Epic reporting queries and technical issues. **Key Responsibilities** 1. Lead Epic reporting content requirement sessions with consumers, stakeholders, and application analysts. 2. Create and refine SRS, BRD, and other internal/external documentation. 3. Build, modify, and deploy Epic reports, templates, dashboards, and scorecards. 4. Develop and manage test data; perform thorough testing of dashboards, reports, analytics, and volume in live environments. 5. Peer‑review reports for accuracy, completeness, and adherence to standards. 6. Monitor and evaluate user satisfaction with delivered reporting solutions. 7. Review and assess impacts of Epic releases/upgrades on existing reporting. 8. Configure and validate new Epic‑released content before implementation. 9. Maintain the Epic Analytics Catalog and associated metadata records. 10. Design, implement, and enforce enterprise‑wide reporting security policies. 11. Contribute to the development of training materials for reporting power users. 12. Resolve reporting content and user access issues, acting as the primary support contact. **Required Skills** - 3–5 years of BI and data‑analytics experience (reporting design, testing, deployment). - Proficiency in analytics tools and a solid understanding of repository design and maintenance. - Advanced business analysis and requirements‑gathering capabilities. - Strong relational database knowledge; ability to translate user workflows into data points. - Familiarity with Epic Cogito applications and database architecture (preferred). - Experience with SQL and/or cube-based analytics (asset). - Excellent communication, documentation, and organizational skills. - Critical thinking, problem‑solving, and the ability to lead collaborative sessions. **Required Education & Certifications** - Bachelor’s degree in Health Informatics, Computer Science, Epidemiology, Industrial Engineering, Business Analytics, or a related field. - Epic Cogito certification preferred (not mandatory).

Company Name: University Health Network
Job Title: Business Analyst, Digital Strategy
Job Description: **Job Title:** Business Analyst, Digital Strategy **Role Summary:** Analyze business needs, identify digital innovation opportunities, and translate requirements into functional specifications to improve donor engagement, supporter experience, and operational efficiency for a non-profit oncology foundation. **Expectations:** - Deliver data‑driven insights that support fundraising and marketing objectives. - Champion digital transformation initiatives that enhance donor journeys and internal workflows. - Work independently while coordinating cross‑functional teams to ensure timely, quality solutions. **Key Responsibilities:** - Partner with fundraising, marketing, and program teams to translate goals into detailed digital requirements. - Assess current processes and systems, conducting gap analyses to identify engagement and data quality improvements. - Gather, analyze, document, and validate business requirements; produce workflow charts, diagrams, and user stories. - Develop business cases and functional specifications for CRM enhancements, online giving platforms, and communication preference centers. - Support implementation of digital tools, including testing and change management activities. - Facilitate meetings, set agendas, capture minutes and action items, and ensure clear communication among stakeholders. - Monitor KPIs related to digital engagement, fundraising performance, and operational efficiency. - Collaborate with project managers and developers to maintain scope, schedule, and quality deliverables. **Required Skills:** - Strong business process and systems analysis; proficiency in creating workflow charts, diagrams, and specifications. - Excellent stakeholder management, influencing senior decision makers and technical teams. - Advanced computer skills: Microsoft Office (Outlook, Word, PowerPoint), Microsoft Visio, Microsoft Project. - Experience with data analysis and reporting tools (e.g., Power BI) preferred. - Familiarity with Agile or Waterfall methodologies; experience in testing new systems. - Ability to manage multiple priorities independently and meet deadlines. **Required Education & Certifications:** - Bachelor’s degree in Business, Computer Science, Management Information Systems, or related field *or* equivalent progressive work experience. - Minimum of 2 years’ experience in business analysis or a related field. - Preferred additional experience with Blackbaud CRM/Raiser’s Edge, Shopify, or related fundraising platforms.

Company Name: University Health Network
Job Title: Clinical Research Study Assistant
Job Description: Job Title: Clinical Research Study Assistant Role Summary Supports clinical research operations by identifying, recruiting, and obtaining consent from patients; coordinating sample and data collection; managing research databases; and administering surveys and novel device tests in accordance with ICH/GCP and institutional policies. Expectations – Adhere to all regulatory and ethical standards (ICH/GCP, ethics board, grant requirements). – Operate independently while collaborating with multidisciplinary clinical teams. – Deliver accurate, timely data collection and documentation. – Maintain patient confidentiality and data integrity. Key Responsibilities - Identify and recruit eligible study participants, conduct recruitment interviews (in‑person or telephone). - Obtain informed consent and document procedures per protocol. - Administer surveys, manage patient information, and track study metrics. - Collect, handle, and store biological samples, including correlative science materials, per SOPs. - Perform tests using study‑specific devices following training protocols. - Transcribe, extract, and clean data; support database setup and maintenance (e.g., REDCap). - Coordinate source documentation and ensure compliance with UHN policy and ICH/GCP. - Assist with grant and ethics application preparation. Required Skills - Minimum of 2 years clinical research experience (study coordination, RCT management, data collection/management). - Knowledge of ICH/GCP guidelines and ethics regulations. - Proficiency with MS Office and REDCap; strong data entry and database skills. - Excellent written and verbal communication; strong organizational and problem‑solving abilities. - Ability to set priorities, work independently, and collaborate within multidisciplinary teams. Required Education & Certifications - Bachelor’s degree (minimum) in a research‑related field; Master’s preferred. - Prior experience in cancer‑related research and/or work with medically ill patients is an asset. (Note: No company, location, or benefits details provided.)

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