- Company Name
- Galaxy i technologies Inc
- Job Title
- ServiceNow / AIOps Implementation Lead
- Job Description
-
**Job Title:** ServiceNow / AIOps Implementation Lead
**Role Summary:**
Lead end‑to‑end implementation, configuration, and enhancement of ServiceNow platforms (ITSM, ITBM, ITOM, Scoped Apps) within a medium‑to‑large enterprise. Oversee a team of ServiceNow developers/administrators, translate business requirements into technical solutions, and ensure adherence to ITIL and best‑practice standards.
**Expectations:**
- 8‑12 years of experience managing ServiceNow implementations, with 5‑8 years in ITSM/ITBM/ITOM.
- Proven leadership on multiple module implementations and at least one complete ServiceNow lifecycle.
- Strong architectural acumen, custom application design, and agile Scrum experience.
- Ability to mentor cross‑functional teams and communicate technical concepts to non‑technical stakeholders.
**Key Responsibilities:**
- Direct ServiceNow resource teams for implementation, integration, data migration, support, and enhancements.
- Develop and administer technical solutions on ServiceNow to meet business and ITIL process requirements.
- Provide architectural and design guidance, produce solution specifications, and maintain platform best practices.
- Plan and coordinate platform upgrades, integrations, and Run Book Automation.
- Act as ServiceNow L3 support, managing incidents and defects.
- Deliver status reports, manage risks, and advise on impact on business processes.
- Train and provide technical direction to platform teams.
**Required Skills:**
- ServiceNow platform implementation, development, support, and enhancement.
- Experience with ServiceNow Discovery, Run Book Automation, scoped applications, and integration architecture.
- Proficiency in JavaScript, Ajax, HTML, CSS.
- Strong communication, customer‑service orientation, and detail‑focused project management.
- Exposure to agile/Scrum SDLC.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ITIL Foundation certification (desired).
- ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist preferred).