Decagon

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. Decagon is backed by Accel, Andreessen Horowitz, Bain Capital Ventures, BOND, A*, Elad Gil, and the founders of Box, Airtable, Rippling, Okta, and more.

Listed Jobs

Company Name

Decagon

Job Title

Account Executive, Strategic Accounts

Job Description

Job title: Account Executive, Strategic Accounts Role Summary: Spearhead acquisition and expansion of high‑profile enterprise accounts for a conversational AI platform. Own end‑to‑end sales cycles, from prospecting to closing, and manage multi‑million dollar deals with C‑suite stakeholders. Expactations: Deliver measurable revenue growth within 12 months; drive pipeline velocity and accuracy; maintain a professional presence at client sites and partner events; travel regionally as required. Key Responsibilities: - Craft and execute strategic plans to win new strategic logos and upsell existing enterprise customers. - Build and nurture deep relationships with CX, Product, and Operations leaders at target accounts. - Conduct consultative discovery to uncover business challenges and translate them into value‑based solutions. - Collaborate with founders, deployment strategists, and engineering to tailor technical offerings and negotiate contractual terms. - Forecast quarterly revenue, update dashboards, and communicate pipeline health to leadership. - Develop and present detailed account plans and closing strategies. - Capture client feedback to inform product roadmap and service enhancements. - Keep up‑to‑date on industry trends, competitor positioning, and product capabilities. Required Skills: - 7+ years in strategic or enterprise B2B sales with a track record of closing large, complex deals. - Proven ability to grow revenue and expand business across multiple stakeholders. - Strong communication, presentation, and negotiation skills at the C‑suite level. - Consultative selling mindset focused on delivering measurable business value. - Excellent stakeholder management and cross‑functional collaboration. - Deep understanding of enterprise sales cycles, contract structures, and pricing models. - Adaptability to rapid growth environments and ability to work autonomously. Required Education & Certifications: - Bachelor’s degree in business, marketing, engineering, or related field (or equivalent professional experience). - No specific certifications required, though experience selling AI or customer‑experience software is a plus.

United states

Remote

Senior

04-10-2025

Company Name

Decagon

Job Title

Software Engineer, Infrastructure

Job Description

**Job Title:** Software Engineer, Infrastructure **Role Summary:** Design, build, and operate high‑scale, low‑latency production infrastructure. Own end‑to‑end services, ensure reliability and performance against defined SLOs, and develop self‑service tooling to accelerate developer velocity across core, data, ML, platform, and voice domains. **Expectations:** - 3+ years of experience building and operating production infrastructure at scale. - Deep expertise in at least one focus area (Core, Data, ML, Platform, or Voice) with willingness to learn others. - Proven ability to meet high‑availability and low‑latency targets (SLOs, p95/p99). - Strong communication skills to translate ambiguous requirements into reliable designs. **Key Responsibilities:** - Design and implement critical infrastructure services with clear SLOs, runbooks, and telemetry. - Partner with research and product teams to prototype, evaluate, and scale new features. - Optimize service latency via networking, caching, queuing, and resource tuning. - Evolve CI/CD pipelines, golden paths, and self‑service tooling for safe, fast shipping. - Support multi‑environment deployments with robust observability and upgrade paths. - Lead infrastructure‑as‑code (Terraform) and GitOps practices; create reusable modules and policy‑as‑code. - Participate in on‑call rotation and reduce operational toil through automation. **Required Skills:** - Infrastructure‑as‑code (Terraform) and GitOps. - Observability tools (OpenTelemetry, Prometheus/Grafana, Datadog). - Incident management (PagerDuty, SLO/error‑budget tracking). - Performance tuning (CPU, memory, I/O, networking). - CI/CD concepts and tooling. - Strong written communication. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).

San francisco, United states

On site

Junior

08-10-2025

Company Name

Decagon

Job Title

Agent Software Engineer - New Grad (2026 Start)

Job Description

**Job Title:** Agent Software Engineer – New Grad (2026 Start) **Role Summary:** Entry‑level software engineer joining the Agent Engineering team to design, develop, and iterate AI‑driven customer support agents. Works end‑to‑end on agent features, collaborates with industry customers, and contributes to platform evolution. **Expectations:** - Deliver production‑ready AI agent components with high quality and reliability. - Operate autonomously while coordinating with cross‑functional teams. - Adapt quickly to fast‑paced, data‑driven development cycles. - Continuously learn emerging text and voice model technologies. **Key Responsibilities:** - Design and implement AI agents that handle complex multi‑modal customer interactions. - Integrate and evaluate state‑of‑the‑art text/voice models at scale for enterprise clients. - Analyze cross‑customer usage trends to inform platform enhancements and research directions. - Participate in code reviews, testing, and documentation to ensure maintainable code. - Collaborate with product, UX, and client engineering teams to align solutions with business goals. **Required Skills:** - Proficiency in Python and TypeScript, including asynchronous programming patterns. - Strong problem‑solving ability demonstrated through coursework, internships, or personal projects. - Experience building and shipping functional software features. - Ability to work effectively in a collaborative, in‑person environment. - Strong communication skills for interfacing with customers and internal stakeholders. **Preferred Skills (Nice‑to‑have):** - Experience with multimodal (text + voice) AI models. **Required Education & Certifications:** - Pursuing or completed B.S. (or higher) in Computer Science, Engineering, or a related technical discipline. - No specific certifications required.

San francisco, United states

On site

16-10-2025

Company Name

Decagon

Job Title

Agent Software Engineer

Job Description

Job Title: Agent Software Engineer Role Summary: Design and deploy production AI agents for enterprise customer support systems. Develop scalable solutions that integrate cutting-edge text/voice models into mission-critical applications, directly impacting user retention and business growth. Expactations: Minimum 2 years software engineering experience. Key Responsibilities: - Architect and implement AI agents for complex customer interactions - Analyze cross-customer patterns to evolve platform capabilities - Integrate and evaluate next-generation AI models in enterprise environments - Own end-to-end development of customer-facing AI solutions - Collaborate with industry clients to design AI-driven support pipelines Required Skills: - Python, Typescript, asynchronous programming - System failure analysis and debugging in complex tech stacks - Large-scale software design and optimization - AI/ML model integration experience Preferred Skills: - Multi-modal machine learning implementation Required Education & Certifications: Not specified

New york, United states

On site

Junior

19-10-2025