- Company Name
- Centrilogic
- Job Title
- Network Analyst
- Job Description
-
**Job Title**
Network Analyst
**Role Summary**
Provide Tier 1.5/2 support for enterprise network infrastructure in a managed‑services environment. Manage incident response, monitor network performance, document changes, and collaborate with cross‑functional teams to maintain optimal network health and client satisfaction.
**Expectations**
- • Deliver proactive, high‑quality network support across multiple customers.
- • Apply ITIL principles to incident, problem, and change management.
- • Communicate clearly with technical and non‑technical stakeholders.
- • Continuously improve processes and documentation.
**Key Responsibilities**
- • Respond to and resolve network incidents, alerts, and vulnerabilities.
- • Monitor Logic Monitor (or equivalent) alerts, create/triage tickets with correct severity.
- • Diagnose connectivity, latency and hardware/software failures on LAN, WAN, VPN, and wireless systems.
- • Configure and maintain switches, routers, firewalls, access points, load balancers, and related devices.
- • Document configurations, change logs, incident records, and health‑check procedures for compliance.
- • Work with senior engineers on complex troubleshooting and network changes.
- • Participate in change management, incident response, and on‑call rotation.
**Required Skills**
- • 3–5 years of hands‑on experience supporting customer network infrastructure.
- • Expertise with Fortinet (FortiGate, FortiManager, FortiAnalyzer, FortiSOAR), Juniper, Palo Alto, Aruba, and Cisco platforms.
- • Strong network fundamentals: TCP/IP, BGP, OSPF, VLAN, NAT, VPN.
- • Experience with Logic Monitor or similar network monitoring tools.
- • Ability to make firewall and VPN policy changes with sound business rationale.
- • Excellent ticket creation, incident documentation, and audit‑ready record keeping.
- • Skilled in troubleshooting, root‑cause analysis, and analytical problem solving.
- • Comfortable working independently and as part of a multi‑tenant MSP team.
- • Familiarity with ITSM tools (ServiceNow, Jira) and ITIL frameworks.
**Required Education & Certifications**
- • Bachelor’s or college diploma in Computer Science, Information Systems, Business & Technology, or related field.
- • Certifications: Fortinet NSE 4/5/6/7, CCNA/CCNP, CompTIA Network+ & Security+, JNCIA/JNCIS; AWS Certified Solutions Architect or Azure Network Engineer Associate preferred.
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