Oxford City Council

About the Company

We're building a world-class city for everyone.

Oxford, which has one of the fastest growing economies of all UK cities, is a global centre for research, education and health, and has a growing high-tech sector.

The city also has a rich heritage and outstanding cultural attractions that attract millions of visitors every year.

Oxford also has a young, growing transient, and ethnically- and culturally-diverse population.

But the city also has challenges. A lack of land for housing and employment, transport infrastructure that is at full capacity, and major inequalities between residents' life chances.

Our ambition is therefore to make Oxford a world-class city for all our citizens. From this ambition, our priorities are:
- A Vibrant and Sustainable Economy
- Meeting Housing Needs
- Strong and Active Communities
- A Clean and Green Oxford
- An Efficient and Effective Council

For more information about our priorities and strategic direction, please read our Corporate Plan: www.oxford.gov.uk/corporateplan

Listed Jobs

Company Name

Oxford City Council

Job Title

Tenant Data Officer

Job Description

Job Title: Tenant Data Officer Role Summary: Collect, verify, and maintain up-to-date tenancy information for all households in accordance with housing legislation and data protection standards. Deliver accurate data to support tenancy management decisions and provide frontline support to tenants, ensuring service quality and compliance. Expectations: - Proactive, detail‑oriented, and able to manage competing priorities. - Strong communication and interpersonal skills to engage tenants and partner agencies. - Commitment to confidentiality, data protection, and safeguarding protocols. Key Responsibilities: - Conduct telephone and, when required, home‑visit tenancy update interviews to capture personal circumstances, protected characteristics, and household composition. - Update the QL system accurately with new data, ensuring completeness for reporting and analysis. - Administer transactional surveys and other data collection instruments as directed. - Respond to tenant service requests, triage issues, and refer to appropriate teams. - Identify and report incidents of potential neglect or domestic abuse; update systems such as My Concern and notify the safeguarding lead. - Liaise with Tenancy Management Officers on cases requiring ongoing attention. - Participate in regular performance reviews and contribute to continuous improvement initiatives. Required Skills: - Excellent verbal and written communication. - Data entry and database management proficiency (QL or equivalent). - Knowledge of GDPR and data protection best practices. - Ability to conduct sensitive conversations with empathy and professionalism. - Time‑management skills to balance outreach, system updates, and administrative tasks. Required Education & Certifications: - Minimum secondary education; higher education or a relevant qualification in data management, social work, or a related field preferred. - No specific certifications required, but knowledge of safeguarding and housing regulations is advantageous.

Oxfordshire, United kingdom

Hybrid

24-11-2025