MEDFAR

www.medfarsolutions.com

4 Jobs

209 Employees

About the Company

Our mission is to promote excellence and efficiency in healthcare through our MYLE and PLEXIA electronic medical records.

MEDFAR leverages healthcare experience, research, and passion with the latest cloud-based technology to offer medical practices comprehensive and easy-to-use clinical management systems.

Our EMR solutions, MYLE and PLEXIA, are built with physicians in mind. MEDFAR R&D is performed in partnership with doctors and healthcare administration, and is driven by our clients' needs.

The MYLE EMR, tailored to general practitioners, and the PLEXIA EMR, tailored to specialists, allow physicians to focus on a richer patient-physician relationship by simplifying the clerical and administrative duties of daily medical practice. With MYLE and PLEXIA, it's easy to see all of the patient's files and data in one intuitive platform, providing medical professionals fast access to a complete profile to make better informed, safer care decisions.

Listed Jobs

Company Name: MEDFAR
Job Title: Senior Data Developer (AI/ML)
Job Description: **Job title:** Senior Data Developer (AI/ML) **Role Summary:** Design, build, and operate end‑to‑end data pipelines that feed AI/ML services. Own the full data stack from ingestion to feature delivery, ensuring clean, secure, and high‑quality data for production models and experimentation. Collaborate closely with data science and software engineering teams to enable scalable AI solutions. **Expectations:** - Deliver production‑grade data workflows that meet performance, security, and quality standards. - Own the data architecture for structured and unstructured data across cloud environments. - Continuously assess and adopt new tools to improve scalability, cost, and maintainability. **Key Responsibilities:** - Build and maintain ETL pipelines ingesting large volumes from diverse sources. - Design scalable, fault‑tolerant data workflows using modern orchestration tools. - Establish data architecture and strategy for production datasets. - Partner with data scientists and AI developers to provide curated datasets for experimentation, evaluation, and monitoring. - Deploy and optimize data pipelines in cloud (preferably Azure). - Implement data validation, observability, and monitoring processes. - Enforce data quality, governance, and security best practices. - Evaluate and prototype new tools and frameworks. **Required Skills:** - 5+ years in production data pipeline engineering (or 7+ years equivalent). - Deep experience with AI/ML production pipelines and model monitoring. - Expertise in orchestration tools (Azure Data Factory, Databricks Jobs, Airflow, etc.). - Proficiency in distributed processing frameworks (Apache Spark/PySpark). - Strong Python and SQL programming. - Familiarity with containerized environments (Docker, Kubernetes). - Knowledge of cloud data services, preferably Azure. - Understanding of data quality, governance, and security. - Bilingual fluency in French and English. - Builder’s mindset, proactive, detail‑oriented. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems, or related quantitative field. - (Optional) Relevant certifications in cloud platforms (e.g., Azure Data Engineer Associate) or big data technologies.

Company Name: MEDFAR
Job Title: Client Onboarding Specialist
Job Description: Job Title: Client Onboarding Specialist Role Summary: Facilitate successful adoption of a cloud‑based Electronic Medical Record (EMR) by clinic staff, coordinating end‑to‑end onboarding projects, delivering tailored training, and ensuring smooth integration of technology into clinical workflows. Expectations: - Execute onboarding projects on time and within scope. - Maintain high levels of client satisfaction and communication. - Travel as required within Canada, with flexible scheduling. - Work collaboratively within a multidisciplinary team. - Communicate effectively in both English and French, in writing and verbally. Key Responsibilities: - Collaborate with the onboarding team to gather and define customer requirements. - Plan and manage remote and on‑site EMR deployments, adapting scope based on project size and complexity. - Design, build, and deliver structured training programs for clinical and clerical staff. - Lead training sessions and address client queries courteously. - Configure necessary technological infrastructure to support product deployment. - Develop functional interfaces and IT clinical processes that enhance MYLE utilization. - Create engaging presentations and detailed project reports for stakeholders. - Identify and implement corrective and preventive actions to improve clinical processes continuously. - Perform other tasks that support integration success and client satisfaction. Required Skills: - Strong organizational and project planning capabilities. - Excellent customer service orientation and attention to detail. - Ability to build rapport and read complex emotions of stakeholders. - Team player with versatility and flexibility in changing priorities. - Proficient in both English and French (written and oral). - Experience with healthcare technology deployment and training. - Familiarity with project management tools and documentation standards. Required Education & Certifications: - Post‑secondary degree or equivalent experience in health, education, health software, project management, or related field. - 6 months to 3 years of relevant onboarding or implementation experience. - Bilingual proficiency in English and French is essential.

Montreal, Canada

On site

23-02-2026

Company Name: MEDFAR
Job Title: Associate, Customer Support
Job Description: **Job Title:** Associate, Customer Support **Role Summary:** Provide technical support for healthcare software users, resolve technical and hardware issues, and contribute to software improvement through feedback and documentation. **Expectations:** Full-time commitment with a focus on problem-solving, client communication, and technological adaptability in a dynamic healthcare technology environment. **Key Responsibilities:** - Resolve technical inquiries via calls, emails, and incident tickets. - Troubleshoot hardware (fax, scanner, printer). - Configure and troubleshoot software uploaders. - Guide users on software modules and electronic environment setup. - Document technical solutions and update knowledge resources. - Participate in software enhancement initiatives. - Perform daily administrative and technical tasks. **Required Skills:** - Proficiency in English (written and verbal communications). - Client-facing experience in support, sales, or call center roles. - Technical aptitude to learn new software systems. - Knowledge of British Columbia’s healthcare system. - Bilingual in French and English. - Strong problem-solving skills with a proactive approach. **Required Education & Certifications:** - High school diploma or equivalent. - Legal authorization to work in Canada.

Burnaby, Canada

On site

25-02-2026

Company Name: MEDFAR
Job Title: Customer Support Specialist
Job Description: **Job Title:** Customer Support Specialist **Role Summary:** Provide first‑line technical support for MYLE, MEDFAR’s cloud‑based Electronic Medical Record system, assisting clinics, hospitals, and healthcare professionals via phone and email. Act as the primary customer contact, diagnosing issues, delivering solutions, and escalating when necessary while continuously improving service processes. **Expectations:** - Deliver high‑quality support as an early‑career associate and evolve into a more advanced specialist role over 12 months. - Master MYLE’s functionality, support tools, and internal procedures within the first 4 weeks. - Operate in both French and English, consistently maintaining professional communication. - Manage a demanding schedule that may include evenings, nights, weekends, and on‑call duties to support 24/7 coverage. **Key Responsibilities:** - Respond promptly to client inquiries received via phone and email. - Troubleshoot user problems, identify root causes, and provide tailored solutions. - Escalate unresolved tickets to technical teams while retaining clear documentation. - Collaborate with team members to close tickets efficiently and share best practices. - Contribute to the creation and upkeep of the internal knowledge base. - Support continuous improvement of support processes and client experience. **Required Skills:** - Prior customer service or technical support experience. - Strong analytical and problem‑solving abilities. - Excellent written and verbal communication in French and English. - Proficiency with support ticketing systems and remote assistance tools. - Ability to learn new software rapidly and adapt to evolving technology. **Required Education & Certifications:** - Completion of secondary education (high school diploma) or equivalent. - No specific certifications required; professional development courses are encouraged.

Montreal, Canada

Hybrid

11-03-2026