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Jobber

Jobber

www.jobber.com

2 Jobs

1,144 Employees

About the Company

Jobber is an award-winning software for small home service businesses.

Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale.

Jobber is used by 300,000 home service pros to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte

Listed Jobs

Company background Company brand
Company Name
Jobber
Job Title
Customer Service Representative
Job Description
Job Title: Customer Service Representative Role Summary: Provide top‑tier, multi‑channel support (live chat, phone, email) for a SaaS platform serving small service businesses. Resolve feature, functionality, and workflow queries, gather customer feedback, and contribute to product knowledge base. Expectations: - 1 + year of contact‑center experience. - Agile, problem‑solving mindset; thrive in fast‑changing product and process environments. - Empathetic, customer‑focused communication—clear verbal and written interactions. - Curious, proactive in asking questions and probing to uncover root causes. - Reliable team player; consistent attendance and responsiveness. - Resilient; manage challenging interactions and learn from setbacks. - Technologically confident; proficient touch‑typing and cloud‑software navigation. - Ability to work designated shifts (MMT 21–10, UKT 22–11, AT 09–18). Key Responsibilities: - Respond to inquiries across the platform’s ecosystem via chat, phone, and email. - Diagnose and troubleshoot feature or workflow issues; provide step‑by‑step resolutions. - Maintain channel productivity metrics and meet SLA targets. - Capture, document, and prioritize customer feedback; serve as liaison to product and technical teams. - Build and update a knowledge‑base of FAQs, ensuring data integrity and relevance. Required Skills: - Excellent verbal and written communication. - Strong analytical and diagnostic skills. - High attention to detail and accuracy in documentation. - Ability to manage high‑volume, time‑critical interactions. - Customer‑centric attitude with empathy. - Proficiency with CRM, ticketing, and cloud‑based SaaS tools. Required Education & Certifications: - High school diploma or equivalent. - 1 + year contact‑center experience. (No specific certifications required.)
Edmonton, Canada
Hybrid
Fresher
03-11-2025
Company background Company brand
Company Name
Jobber
Job Title
Manager, Data Engineering - 14 Month Contract
Job Description
**Job Title** Manager, Data Engineering (14‑Month Contract) **Role Summary** Lead and grow a high‑performance data engineering team, design and scale scalable data infrastructure, and collaborate across engineering, analytics, and product. Own strategy, roadmap, and delivery of resilient, observable, and governed data systems while driving innovation with AI tools. **Expectations** - Deliver world‑class data pipelines and infrastructure. - Mentor, coach, and develop team members. - Drive hiring, onboarding, and performance management. - Ensure data quality, security, and compliance. - Participate in quarterly on‑call rotation and incident response. **Key Responsibilities** - Recruit, onboard, mentor, and conduct performance reviews for data engineers. - Define architectural standards, data storage, compute, and orchestration strategies. - Build, maintain, and optimize ETL/ELT pipelines and data workflows. - Implement monitoring, alerting, and incident response procedures. - Collaborate with analytics, product, and engineering teams to deliver data products and tooling. - Promote and integrate AI/automation to accelerate data processes. - Plan and prioritize quarterly roadmaps in partnership with the Technical Program Manager. **Required Skills** - Proven leadership in a data engineering environment. - Deep knowledge of data pipelines, ETL, data warehousing/lakehouse concepts. - Experience with orchestration tools (Airflow, Prefect, dbt, etc.). - Expertise in cloud data platforms (AWS, GCP, Azure) and modern data services (Snowflake, BigQuery, Redshift, Databricks). - Strong SQL and database performance tuning skills. - Familiarity with observability, monitoring, and incident management. - Understanding of data governance, security best practices, and compliance requirements (GDPR, SOC, etc.). - Ability to mentor and conduct effective one‑on‑one meetings. - Excellent communication and stakeholder collaboration skills. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, Data Engineering or related field, or equivalent professional experience. - 5+ years of data engineering experience, 2+ years in a managerial or leadership role. - Professional certifications such as Google Cloud Professional Data Engineer, AWS Certified Big Data – Specialty, or similar are desirable.
Edmonton, Canada
Hybrid
28-11-2025