- Company Name
- KPMG Canada
- Job Title
- Senior Consultant, Business Analyst ServiceNow
- Job Description
-
**Job Title**
Senior Consultant, Business Analyst ServiceNow
**Role Summary**
Senior Business Analyst within a ServiceNow practice. Uses business and technical acumen to translate client objectives into functional and non‑functional requirements. Leads requirement capture, user story creation, process design, testing, and UAT activities while coordinating with IT, PMO, vendors, and business stakeholders. Acts as a continuous improvement advocate for ServiceNow best practices and tools.
**Expectations**
- Execute multiple concurrent projects with firm deadlines.
- Apply strong communication, facilitation, and presentation skills.
- Demonstrate expertise in requirement documentation, process flow diagramming, and testing.
- Deliver training materials and support knowledge transfer.
- Actively stay current with ServiceNow and service‑management technologies.
**Key Responsibilities**
- Build relationships with client business teams to understand and capture business needs.
- Collect, review, analyze, and manage business, user, and system requirements.
- Create, refine, and maintain user stories, functional specifications, use‑case diagrams, process flows, data models, and test case scripts.
- Bridge the gap between business and technology, ensuring clear alignment on functional and non‑functional requirements.
- Manage and execute UAT: smoke testing, test case validation, and secure business approvals.
- Collaborate with IT, PMO, vendors, and other practice groups across the development life cycle.
- Commit to continuous improvement of ServiceNow best practices, tools, and technology adoption.
**Required Skills**
- Excellent verbal & written communication, listening, and presentation.
- Strong facilitation, interview, and workshop skills.
- Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models, and business procedures.
- Strong diagramming and process flow creation (e.g., BPMN, flowcharts).
- Experience with ServiceNow or service‑management technology.
- Ability to work under tight deadlines on multiple projects.
- Capability to create and deliver training materials.
- Knowledge of project and software development methodologies/techniques (Agile, Scrum, Waterfall, etc.).
**Required Education & Certifications**
- Bachelor’s degree in Business, Information Technology, Computer Science, or related field.
- Relevant certifications preferred: ServiceNow Certified Implementation Specialist, ITIL Foundation, or equivalent.