Filevine

About the Company

Filevine is changing the way legal work gets done for law practitioners and their clients. As the leading legal work platform, Filevine is dedicated to empowering organizations with tools to simplify and elevate complex, high-stakes legal work. Powering everything from document management and client communication to timekeeping, billing, payments, and business analytics, over 125,000 legal professionals use Filevine daily to deliver excellence in every contract, deadline, and result. In 2024, Filevine was named among the fastest-growing companies in the United States according to the Inc 5000, Deloitte Technology Fast 500, and Utah Business Fast 50 lists.

Filevine believes in a brighter future where the intersection of legal work, technology and business is made more seamless, transparent, and effortless for all legal professionals and everyone they interact with.

Listed Jobs

Company Name

Filevine

Job Title

IT Services manager

Job Description

**Job Title:** IT Service Manager **Role Summary:** Lead and oversee internal IT support services for a distributed workforce, aligning technology initiatives with business objectives and security requirements. Provide tier‑2+ technical assistance, manage productivity tools, device management, and drive automation and efficiency improvements while ensuring compliance with SOC 2, ISO 27001, and related standards. **Expectations:** - Deliver high‑quality, customer‑focused IT support across multiple offices and remote users. - Lead Analyst and Helpdesk teams, communicating goals and priorities from senior leadership. - Act as a technical authority, troubleshooting complex issues and guiding technology adoption. - Maintain on‑call availability, including nights/weekends, to address critical incidents. - Ensure adherence to corporate security, privacy, and compliance policies. **Key Responsibilities:** - Align IT services with business goals and security standards in partnership with stakeholders. - Manage and administer enterprise productivity suites and device‑management (MDM) solutions. - Design and implement tooling and automation to improve user enablement and operational efficiency. - Monitor ISP and network performance; apply high‑availability/fault‑tolerance measures to mitigate outages. - Provide Tier 2+ support via ticketing system, direct requests, and on‑site assistance. - Support Security Engineering and Compliance teams with audit evidence and policy alignment. - Create and maintain internal IT documentation, policies, and knowledge articles. - Enforce computer use, information security, and privacy policies across the organization. **Required Skills:** - Strong knowledge of TCP/IP, wireless networking, and system troubleshooting. - Proficient with MacOS and Windows operating systems. - Recent experience with Mobile Device Management (MDM) technologies. - Experience managing enterprise productivity tools and service‑desk ticketing systems. - Understanding of general database concepts and enterprise software solutions. - Ability to diagnose issues quickly, think critically, and communicate solutions effectively. - Physical ability to lift up to 40 lb and provide on‑site support as needed. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field **or** equivalent professional experience. - 7 + years of progressive IT experience. - Preferred certifications: CompTIA A+, Network+, Security+, ITIL, CCNA (or equivalent). - Experience with SOC 2, ISO 27001 (and preferably FedRAMP) compliance frameworks.

Salt lake city, United states

On site

Senior

08-01-2026