Palmetto Technology Group (PTG)

www.goptg.com

1 Job

50 Employees

About the Company

Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run--and most small to mid-size businesses don't have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That's where we come in.

PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they're using the right tools for their needs, that those tools are working as expected, and that they're actually providing value.

On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We'll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.

We deliver phenomenal experiences by people you'll love. We believe in re-earning your business with every interaction. Phenomenal experiences don't stop with customers. We believe in delivering phenomenal experiences for our employees, too--and our employees have voted us one of the Best Places to Work in SC for ten years in a row.

Listed Jobs

Company Name: Palmetto Technology Group (PTG)
Job Title: IT Support Services II-Help Desk
Job Description: **Job Title:** IT Support Services II – Help Desk **Role Summary:** Provide second‑tier technical support for hardware, software, and network issues; manage system administration tasks; mentor junior staff; and contribute to IT projects and initiatives in a fast‑paced corporate environment. **Expectations:** - Resolve escalated technical issues efficiently and maintain high user satisfaction. - Ensure accurate documentation and knowledge sharing. - Support project timelines and deliverables. - Mentor and develop junior support personnel. - Monitor system performance and proactively address security or reliability concerns. **Key Responsibilities:** - Deliver advanced support for Windows, macOS, Linux, and mobile platforms. - Administer servers, workstations, and cloud environments (AWS/Azure). - Manage user accounts, permissions, and access rights across applications. - Create and maintain support documentation, troubleshooting guides, and configuration records. - Participate in software deployments, system upgrades, and network enhancements. - Monitor IT infrastructure for performance, security, and availability; act on alerts. - Track incidents, analyze trends, and report root causes to improve services. - Train and mentor junior help‑desk staff on best practices and technical skills. **Required Skills:** - Strong troubleshooting of complex hardware, software, and network problems. - Proficiency with operating systems: Windows Server, Windows 10/11, macOS, Linux. - Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN). - Experience using ticketing/help‑desk tools (e.g., ServiceNow, JIRA, Zendesk). - Excellent written and verbal communication; ability to explain technical concepts to non‑technical users. - Familiarity with virtualization (VMware, Hyper‑V) and cloud services (AWS, Azure) a plus. - Understanding of IT security practices and data protection standards. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field *or* equivalent practical experience. - 3–5 years of IT support or system administration experience, preferably in a corporate setting. - Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Solutions Expert (MCSE) or equivalent. - Experience with ConnectWise preferred.