- Company Name
- Cloudforce
- Job Title
- Cloud Infrastructure Administrator
- Job Description
-
**Job Title**
Cloud Infrastructure Administrator (Azure, AI Deployments)
**Role Summary**
Mid‑level administrator responsible for deploying, supporting, and optimizing Azure‑based AI solutions for enterprise customers. Focuses on secure, reliable implementation, ongoing maintenance, and collaborative improvement across engineering, product, and support teams.
**Expectations**
- U.S. work‑authorization required.
- Ability to manage independent tasks and work effectively in a team.
- Serve as the primary point of contact for AI platform responsibilities, providing exceptional customer support and documentation.
**Key Responsibilities**
1. Deploy and configure AI offerings on Azure, ensuring security, reliability, and performance.
2. Maintain and strengthen customer relationships through proactive communication and guidance.
3. Resolve escalated incidents and service requests via ServiceNow, delivering timely resolutions.
4. Troubleshoot Azure configuration, networking, and integration issues impacting client environments.
5. Create and update implementation guides, troubleshooting procedures, and knowledge base articles.
6. Participate in product testing, validation, and QA to enhance solution quality.
7. Collaborate cross‑functionally to share findings, escalations, and improvement insights.
8. Stay current on Azure and AI feature releases, assessing impact on operations and clients.
**Required Skills**
- Hands‑on experience deploying/supporting AI/SaaS solutions on Azure landing zones.
- Strong troubleshooting of Azure cloud roles, resources, and networking.
- Proficiency with ServiceNow (or equivalent ITSM platform).
- Familiarity with Jira, GitHub, Confluence or similar collaboration tools.
- Excellent written and verbal communication, client‑facing.
- Ability to produce clear technical documentation.
- Experience in product testing, QA, or feature validation.
- Cross‑functional collaboration with engineering, product, and support teams.
- Scripting/automation skills: PowerShell, Python, Azure CLI, ARM templates.
- Knowledge of IT security best practices and cloud governance.
**Required Education & Certifications**
- Azure certifications: AZ‑900, AZ‑104, AI‑900, AI‑102 (or equivalent).
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred (education requirement not explicitly stated).
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Washington dc-baltimore, United states
Hybrid
23-12-2025