- Company Name
- Cloudforce
- Job Title
- Cloud Solutions Administrator - AI Product Deployments
- Job Description
-
Job Title: Cloud Solutions Administrator – AI Product Deployments
Role Summary
Support and deploy AI-driven solutions on Microsoft Azure for enterprise clients. Manage lifecycle from installation to ongoing maintenance, ensuring secure, reliable, and high‑performance deployments. Provide expert technical support, documentation, and collaborate with cross‑functional teams to drive continuous improvement.
Expectations
- Deploy and validate AI products in customer Azure environments.
- Deliver outstanding customer service, maintaining relationships and proactive communication.
- Resolve complex incidents via ServiceNow, documenting solutions and best practices.
- Keep abreast of Azure and AI feature updates, evaluating impact on solutions.
Key Responsibilities
- Install, configure, and test AI product components on Azure, ensuring compliance with security and governance standards.
- Troubleshoot Azure infrastructure, AI platform, and integration issues; provide escalated support as needed.
- Create and maintain deployment guides, troubleshooting manuals, and knowledge base articles for internal teams and customers.
- Conduct product testing, validation, and quality assurance to improve solution stability and performance.
- Participate in cross‑functional meetings to share findings, propose enhancements, and support product roadmap.
- Update and maintain ServiceNow tickets, ensuring timely resolution of requests and incidents.
Required Skills
- Hands‑on experience deploying or supporting cloud‑based AI or SaaS products in customer environments.
- Strong troubleshooting skills across Microsoft Azure infrastructure and cloud services.
- Proficiency with ITSM platforms (e.g., ServiceNow) for incident, request, and escalation management.
- Excellent written and verbal communication; ability to explain technical concepts to non‑technical stakeholders.
- Documentation expertise: produce clear, concise implementation guides, troubleshooting procedures, and knowledge articles.
- Familiarity with product testing and QA processes for cloud or AI solutions.
- Ability to collaborate effectively with engineering, product, and support teams.
- Scripting and automation skills (PowerShell, Python, Azure CLI, ARM templates).
- Knowledge of IT security best practices and cloud governance.
Required Education & Certifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Azure certifications such as AZ‑900, AZ‑104, AI‑900, AI‑102, or equivalent cloud/AI credentials.
Washington dc-baltimore, United states
Hybrid
27-11-2025