OpenEye

About the Company

OpenEye delivers a trusted cloud video and data platform that provides actionable intelligence so you can secure and scale your business. The OpenEye Web Services (OWS) architecture streamlines video deployment and management.

Combining powerful cloud video with AI-based video analytics, OWS delivers insights that enhance security and increase your bottom line.

Visit us at openeye.net.

Listed Jobs

Company Name

OpenEye

Job Title

Customer Success Manager

Job Description

**Job Title:** Customer Success Manager **Role Summary:** Drive customer health and retention for a large portfolio of mid‑market accounts at a B2B SaaS/cloud video platform. Utilize data, AI insights, and scalable engagement tactics to ensure adoption, growth, and renewal success while coordinating with channel partners and sales teams. **Expectations:** - Achieve and maintain high Gross Revenue Retention (GRR). - Increase product adoption and identify expansion opportunities. - Leverage customer health scores and usage data to prioritize proactive risk mitigation. - Deliver scalable touchpoints, including email, webinars, and best‑practice guides, across a large book of business. - Build trusted advisor relationships and act as the customer’s voice at scale. **Key Responsibilities:** - Manage success across onboarding, adoption, retention, growth, embedment, and advocacy stages for mid‑market accounts. - Analyze health metrics and AI‑powered signals to execute risk mitigation playbooks and secure renewals. - Design and execute scalable adoption strategies (email, webinars, guides). - Collaborate with Channel Sales and partner teams to align goals, coordinate outreach, and drive engagement. - Serve as primary point of contact, building relationships and delivering strategic, data‑informed interactions. - Compile customer feedback and trends; identify advocacy opportunities for case studies and marketing. - Travel up to 10% as required. - Perform other duties as assigned. **Required Skills:** - 3+ years in Customer Success, Implementation, or Account Management in a B2B SaaS or technology company. - Experience protecting commercial health of a large book of business using data‑driven prioritization and scalable engagement. - Strong analytical ability to interpret data and translate into actionable strategy. - Proficiency with CS platforms (Salesforce, Gainsight) and BI tools (Power BI). - Excellent written and verbal communication; proven virtual meeting leadership. - Familiarity with hardware + SaaS product environments. **Preferred Skills:** - Background in physical security, video surveillance, or related industries. - Experience in a channel sales or partner‑driven (B2B2B) GTM model. - Exposure to AI‑enabled customer success practices. **Required Education & Certifications:** - Bachelor’s degree (preferred). - 2+ additional years of related experience may substitute for a degree.

Spokane-coeur d'alene, United states

On site

Junior

07-12-2025