- Company Name
- Visit.org
- Job Title
- Director of Account Management
- Job Description
-
Job title: Director of Account Management
Role Summary: Senior leader responsible for driving retention, expansion, and satisfaction across the enterprise customer base in a SaaS environment focused on CSR and employee engagement. Owns the Customer Success function, leads a high‑performance team, and manages executive relationships with C‑suite and VP stakeholders.
Expectations:
- Deliver measurable growth in contract value, renewal rates, and utilization.
- Achieve revenue, retention, and impact targets for strategic accounts.
- Build and maintain a culture of accountability, coaching, and continuous improvement within the team.
- Act as a trusted advisor to clients and internal stakeholders, influencing product and service evolution.
Key Responsibilities:
- Lead and develop a team of account managers; set KPIs, conduct reviews, and coach for performance and growth.
- Own strategic management of Fortune 500 and large enterprise accounts; apply CSR expertise to drive renewal, expansion, and full utilization.
- Manage high‑stakes client engagements, renewals, escalations, and negotiations; secure multi‑year contracts and cross‑sell opportunities.
- Design scalable account playbooks, methodologies, and operational frameworks to improve consistency, forecasting, and governance.
- Serve as liaison among Account Management, Sales, Product, Marketing, Content, Operations, and Supply.
- Advocate for client needs internally, shaping product enhancements and service delivery.
- Provide data‑driven performance reporting; identify trends, surface KPIs, and mitigate risk.
Required Skills:
- 8+ years B2B SaaS enterprise account management with a CSR/ESG focus.
- Proven success expanding contract value, NRR, and cross‑sell in complex buying environments.
- 3+ years of leadership experience building high‑performing client‑facing teams.
- Executive presence and strong communication skills; adept at navigating multi‑threaded relationships at the C‑suite level.
- Deep knowledge of the CSR ecosystem, employee engagement, and community impact metrics.
- Data‑driven mindset; proficient in KPI monitoring, forecasting, and risk assessment.
- Ability to collaborate cross‑functionally, aligning sales, product, and operations.
Required Education & Certifications:
- Bachelor’s degree in Business, Marketing, or related field (advanced degree or equivalent experience preferred).
- Relevant certifications in account management or CSR (e.g., Certified Customer Success Manager, Certified CSR Professional) preferred.
San francisco, United states
Remote
Senior
13-03-2026