- Company Name
- ClifyX
- Job Title
- ServiceNow Solution Architect (GRC, SecOps)
- Job Description
-
**Job Title**
ServiceNow Solution Architect (GRC, SecOps)
**Role Summary**
Lead the design, implementation, and optimization of ServiceNow GRC and SecOps solutions across enterprise environments. Act as the technical authority on architecture, integrations, governance, and security, ensuring solutions align with business objectives and industry best practices while driving operational efficiency and compliance.
**Expectations**
- Navigate end‑to‑end ServiceNow deployments with a focus on GRC and SecOps modules.
- Engage clients as a subject‑matter expert, advising on strategy, architecture, and platform capabilities.
- Provide hands‑on leadership to development teams, enforce coding standards, and mentor technical staff.
- Maintain proficiency in ServiceNow platform updates, integrations, and security frameworks.
- Travel up to 20 % for customer engagements; flexible to hybrid or remote work (East Coast).
**Key Responsibilities**
- Architect and implement end‑to‑end ServiceNow solutions (GRC, SecOps, ITSM, ITOM, CMDB, CSDM).
- Collaborate with stakeholders to define architectural vision, roadmap, and integration strategy.
- Design integrations with LDAP, AD, SAP, APIs, and third‑party systems (SSO, SAML, SSL, Web Services, REST, JDBC, ODBC).
- Lead customization and configuration (JavaScript, business rules, UI policies, scripts) within ServiceNow best practices.
- Establish governance and security controls, including data integrity, access control, and compliance with NIST, COBIT, and other frameworks.
- Optimize environments for performance, usability, and cost‑efficiency.
- Drive upgrades, patching, and platform enhancements with minimal operational impact.
- Produce architecture diagrams, workflows, and implementation guides.
- Serve as primary technical contact for cybersecurity projects (IRM/GRC, SIR, VR).
- Mentor and oversee development teams, enforcing high‑quality coding standards and adopting DevOps/CI‑CD practices.
**Required Skills**
- 10+ years designing and implementing ServiceNow solutions, 3+ as lead/architect.
- 5+ years in ServiceNow GRC and SecOps module implementations.
- Deep knowledge of ServiceNow architecture, CSDM, and integration patterns.
- Expertise in scripting (JavaScript, Business Rules, UI Policies).
- Strong understanding of cybersecurity concepts (vulnerability management, risk frameworks, threat intelligence).
- Experience with SSO, SAML, SSL, REST, LDAP, JDBC, ODBC, SCP, FTPS.
- ITIL principles and best practices.
- Excellent stakeholder management, communication, and customer‑centric mindset.
- Proven consulting experience delivering security and risk solutions in client environments.
**Required Education & Certifications**
- Bachelor’s or Master’s degree (preferred).
- ServiceNow Certified Engineer or higher; CIS Risk & Compliance certification highly preferred.
- ITIL Foundation or higher (recommended).