- Company Name
- Synechron
- Job Title
- Lead ServiceNow SPM Developer
- Job Description
-
**Job title:** Lead ServiceNow SPM Developer
**Role Summary:**
Lead the architecture, configuration, and enhancement of the ServiceNow platform for enterprise clients. Design and implement core modules such as CMDB, Service Portfolio Management (SPM), Software Asset Management (SAM), Application Portfolio Management (APM/EA), Discovery, and Service Mapping. Ensure alignment with CSDM standards and best practices while integrating external systems.
**Expatations:**
- Extensive experience in ServiceNow development, particularly SPM, CMDB, Discovery, and related modules.
- Strong scripting (JavaScript, REST, SOAP) and automation skills.
- Proven ability to design, configure, customize, and integrate ServiceNow applications with third‑party systems.
- Deep knowledge of CSDM, configuration management, and ITSM best practices.
- Excellent communication, collaboration, and mentorship capabilities.
**Key Responsibilities:**
- Architect and implement ServiceNow modules: CMDB, SPM, SAM, APM/EA, Discovery, Service Mapping.
- Customize platform using scripting, APIs, and automation.
- Develop and manage integrations with SAP Ariba, cloud platforms, messaging systems, and other enterprise tools.
- Maintain CMDB health through normalization, reconciliation, and data certification.
- Enforce CSDM standards across all business services.
- Create, execute, and validate UAT, SIT, and production test cases.
- Collaborate with architects, business analysts, and SMEs to gather requirements and propose scalable solutions.
- Produce technical documentation, runbooks, deployment guides, and support materials.
- Mentor junior developers, ensuring adherence to architectural standards.
- Participate in deployment planning, cutover activities, and post‑go‑live stabilization.
**Required Skills:**
- ServiceNow development (application design, configuration, customization).
- Advanced scripting (JavaScript, REST APIs, SOAP).
- Integration experience with SAP Ariba, cloud services, and other enterprise systems.
- CSDM knowledge and configuration management best practices.
- Strong problem‑solving, attention to detail, and communication skills.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, or related field (required).
- ServiceNow certifications such as Certified Application Developer, Certified Implementation Specialist, or equivalent (highly desirable).